MyTub Reviews 

1,118
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brenda, you are a star. Fantastic customer service. Bought a Myson towel rail element from MyTub that sadly malfunctioned after 18 months. 2 year warranty confirmed by Myson. Brenda went out of he... See more

Rated 5 out of 5 stars

The Gas valve on our boiler developed a leak (during the January cold snap!). All other suppliers quoted between 5 & 10 days to deliver the required part. MyTub had the part in my hand within 24 hours... See more

Rated 5 out of 5 stars

Excellent customer service. I was struggling to source some coals for a Magiglo fire (hard to find part number) by a specific date and the assistant I spoke to on the phone was so helpful. The coals a... See more

Rated 5 out of 5 stars

We were let down badly by another supplier and needed our high cistern urgently because we had fitters already on site. MyTub were great - unlike other suppliers, I was able to talk to an actual human... See more

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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,118)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mission Impossible Acomplished

We were really flummoxed needing to replace a hard to find Grohe shower part. MyTub searched it network of UK suppliers and found what we wanted. It was delivered a couple of days later and at half the price we had seen it advertised at abroad. Well done MyTub 10/10.

12 January 2017
Unprompted review
Rated 5 out of 5 stars

Replacement electric boiler PCB.

I needed a replacement PCB for my own electric boiler at home which I knew may be difficult if not impossible to get hold of. The helpful staff at My Tub sourced a replacement in good time and at a good price which was delivered without fuss (all to rare nowadays) I have no hesitation in recommending them.

11 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent quick Service

I have a toilet that unfortunately new standard seats do not fit. I ordered a toilet seat from MyTub that was not for a standard sized toilet bowl, but it didn’t fit. I contacted their customer service who were exceptional. A new seat was sent out and the other one picked up for me very quickly. It is so good nowadays to get help and advice that is needed. Well done!

Although in no way your fault, I think next time I might be better changing my toilet so a standard seat will fit, rather than replacing a seat at £92.

Once again many thanks for your help!

8 November 2016
Unprompted review
Rated 5 out of 5 stars

Coals for gas fire

Easy to order, excellent price, constantly kept informed of delivery status and delivered when promised. I would highly recommend this company.

31 October 2016
Unprompted review
Rated 5 out of 5 stars

Excellent sevice and unbeatable price

I received a very professional service and the delivery was quick, although I missed the first one as I was out. The coal and matrix were very securely packed. The price was unbeatable online as a complete set and difficult to find. I will look on MyTub first from now on.

25 October 2016
Unprompted review
Rated 5 out of 5 stars

what a refreshing change

The right items delivered when they say with full communication along the way and at good prices.
Would I use them again certainly

17 October 2016
Unprompted review
Rated 5 out of 5 stars

Efficient and reliable

This place is amazing, I had trouble finding some parts for my HVAC equipment and they helped me find them fast. The delivery of parts was great, and my parts arrived just a couple of days after it was ordered. I keep their website saved on my dashboard and are number one source when looking for parts and supplies. Their response to any issues or updates is fast, accurate and efficient.
Highly recommended.

17 October 2016
Unprompted review
Rated 5 out of 5 stars

Magiglow coals

Excellent service. Goods arrived on time and informed all the time of the tracking of my purchase. Was very reassured by this company.

7 October 2016
Unprompted review
Rated 5 out of 5 stars

Excellent quality goods at exceptional prices

Like most people I chose on price and was surprised when the parts arrived - far better quality than I was expecting. Coupled to this the delivery and admin side were superb.

Will definitely be using this site again and will be recommending to other venues.

29 September 2016
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

Next day delivery (North-East to Devon!), well packed for transit. Good communication throughout. A very good service - thanks!

13 September 2016
Unprompted review
Rated 4 out of 5 stars

Don't price match everything nor free delivery on all orders of £35

Seem like a reputable company with many positive reviews that I don't doubt, however they need to update their site since Laurie on the live chat told me they couldn't price match the product I was looking at nor could they offer free delivery on an item worth nearly £100. In-fact I had to be charged £15 for delivery. This isn't mentioned anywhere on the delivery page nor on the price match page.

12 September 2016
Unprompted review
Rated 5 out of 5 stars

MyTub Review

Excellent delivery, product was exactly what I expected and fitted without any problem. Recommend this company.

6 September 2016
Unprompted review

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