Superhurtig levering af cover til min iPhone og lænke til mit Apple Watch! Coveret er super, men må erkende at jeg nok har købt lænken til Apple Watch for billigt, for den river tråde ud af/hænger fa... See more
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See what reviewers are saying
Fast delivery and perfect product! I ordered a mobile charger, and it arrived in just 24 hours! The packaging was brand new, and everything looked great. The charger works perfectly with my phone. T... See more
Company replied
Super fast delivery of the product. Unfortunately, the item was not exactly the same as it was advertised.
Company replied
I paid extra for fast shipping because the website mentioned it when I placed my order. I could have paid nothing because the package wasn't delivered any faster. It's a waste of money. Don't fool pe... See more
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Company details
Written by the company
MyTrendyPhone.dk sælger kvalitets tilbehør til mobiltelefoner, iPod, foto- og videokameraer, PC og bærbar, iPad, spillekonsoller samt hukommelseskort, blækpatroner og Bluetooth udstyr.
Mytrendyphone.dk Support
Written by the company
Contact info
Karlebovej 59, 3400, Hillerød, Denmark
- +45 78 76 94 94
- kundeservice@mytrendyphone.dk
- www.mytrendyphone.dk
4.2
Great
104K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE MOST SERIOUS COMPANY!
THE MOST SERIOUS COMPANY!
KEEP UP THE GOOD WORK!
BR!
30 October 2024
Unprompted review
Reply from Mytrendyphone
Thank you so much, Ionut!
Have a lovely weekend! 🛵🍃🔆
Eva MTP
I love this shop for very fast delivery.
21 October 2024
Unprompted review
Reply from Mytrendyphone
Hej,
Tak for din fine anmeldelse og de flotte stjerner!
Hav en god aften.
Eva MTP
Always good quality products and quick…
Always good quality products and quick delivery. Can definitely recommend!
8 October 2024
Unprompted review
Reply from Mytrendyphone
Hello, Stel.
Thank you so much for your feedback.
Have a lovely day. 💙💙💙
Eva MTP
Very good!
The first transaction was unsuccessful due to insufficient funds in my PayPal account (my fault). We quickly resolved that. On the same day, I ordered items from this site and a site from Croatia (my country) for my mobile phone. The item from this site arrived just one day later and the postage is only 3 euros more expensive. Thank you and I will buy again from this site.
30 September 2024
Unprompted review
Reply from Mytrendyphone
Thank you so much for your feedback. 🌼
Order number 15856811 not yet received. Supposedly "out of stock"
I'm confused by the mostly favourable reviews on here. I needed a new phone case for my (old) A3 Samsung phone. MyTrendyPhone came up high in my search engine. My order number is 15856811. They keep emailing me saying the product is out of stock and to click on to the attachment that gives further details. I don't open attachments unless I have good faith in the company. This company: I don't know. It feels like a spam to me, so very cautious. Why can't they tell me what's happening to my order, in the actual email? I placed my order on 25th September 24. I live in the UK, and notice this company are in mainland Europe. This has happened to me before when I ordered from a European company. Much better service when one orders from within the UK.
3 October 2024
Unprompted review
Reply from Mytrendyphone
Hi June and thank you for your review on TrustPilot.
I am sorry that you had a bad purchase experience with us.
You have ordered from a Danish website and it means that you order to addresses in Denmark.
We also have the co.uk website from where you should have ordered:
https://www.mytrendyphone.co.uk/shop/frontpage.html
I will therefore cancel this order.
The product you have ordered is expected in stock on 22.10 and it is stated on our website: https://prnt.sc/fVzpp8JLx3Yb
If you still want it and want ot wait for it, you can order from the co.uk website.
As a small compensation for the inconvenience, you can get free shipping on your next order.
Thank you in advance for your understanding.
Kind Regards,
Alexander Hansen, Customer Service Manager
My order arrived in less than 1 day
My order arrived in less than 1 day. And it was really well packaged. Thank you.
26 September 2024
Unprompted review
Reply from Mytrendyphone
Hej,
Mange tak for anmeldelsen. Det glæder os at høre du har været tilfreds med forløbet.
Hav en god aften. 🌺
Eva MTP
Quick delivery.
1 October 2024
Unprompted review
Reply from Mytrendyphone
Hello, Jukka :)
Thank you so much for your feedback.
We wish you a nice evening.
MTP
Good prices
Good prices, package was sent immediately, arrived with DAO just in 48 hours on Sunday morning.
22 September 2024
Unprompted review
Reply from Mytrendyphone
Hi, Tamas.
Thank you so much for your feedback!
Have a lovely evening.
Eva MTP
Great selection and prices
Great selection and prices. Goods delivered quickly and in perfect condition.
16 September 2024
Unprompted review
Reply from Mytrendyphone
Tusind tak for de 5-stjerner og de flotte ord omkring den oplevelse du har haft hos os.
Do not deliver as promised
Do not deliver as promised. No packing number, not possible to call costumer service (saying that you call out of opening time. But is is 9 a clock and they open at 8 on working days.) and when logging in to theier side you get an UCL error message and asked to contact administrator..
Do not buy from here
23 September 2024
Unprompted review
Reply from Mytrendyphone
Hello Steffan and thank you for your review on TrustPilot.
I apologize that the delivery of your order was one day late.
Deliveries are usually next day in 99% of cases, but postal delays can occur sometimes.
It is stated on our website that we are available by phone on weekdays between 10 AM and 3 PM: https://prnt.sc/k7mqKDTEYK_T
As a small compensation we will refund the shipping costs to you.
Thank you in advance for your understanding.
Best regards,
Alexander Hansen, Customer Service Manager
They don’t always deliver the next day if ordered before 21:00
Order Number - 15842807
Order was supposed to reach me in one day.
But was not sent.
Poor customer service, as it takes ages to get to a tele operator, and they too don’t have a concrete answer.
I got a misleading answer from the agent in the morning that it was klarna’s fault.
Which Klarna informed that was not the case.
18 September 2024
Unprompted review
Reply from Mytrendyphone
Hej Sadique,
Thank you for your feedback.
We sincerely apologize for the inconvenience and the confusion regarding your order. For larger packages, an approval is sometimes required, which can cause a delay in delivery. However, we can confirm that your package was sent yesterday, and according to our records, it has now been delivered.
We understand your frustration and are continuously working to improve our customer service to avoid such situations in the future.
As a small compensation for the wait, you can receive a 50 DKK discount on your next order. Just contact us with your new order number, and we will apply the discount.
Thank you for your patience.
Venlig hilsen,
Maria Nielsen kundeservicechef
I’m extremely satisfied with my…
I’m extremely satisfied with my experience! The product I purchased arrived on time and is of excellent quality. The customer service was also fantastic—responsive and helpful. I couldn’t be happier and will definitely continue shopping with them. Great products and top-notch service! Highly recommended.
9 July 2024
Unprompted review
Reply from Mytrendyphone
Hello, Halima.
Thank you so much for your review!
Have a lovely day! ✨
Eva MTP
Reply from Mytrendyphone
Hej, Marius.
Dejligt at du er tilfreds med både produktet og leveringen. Det gør os meget glade!
Hav en dejlig aften.
Eva MTP
Superfast Delivery, Good quality product
Superfast delivery and good quality product at cheaper prices compared to other sites
6 August 2024
Unprompted review
Reply from Mytrendyphone
Hello, Rahul.
Your feedback is much appreciated.
Have a nice weekend. ☀️
Eva MTP
fast and efficient - easy to use site
good selection, competitive prices and fast efficient service - what more could you ask?
30 July 2024
Unprompted review
Reply from Mytrendyphone
Hej.
Mange tak for din anmeldelse af os.
Hav en god weekend. ⋆.˚🦋༘⋆
Eva MTP
Broken s24 ultra case
I bought a new phone and decided to ordered a new case and screen protector from mytrendtphone. Before doing that should have read the 1 star reviews on trustpilot. Got sent broken case, it is still in packaging and broken, from reviews seems like they like to send broken stuff, because I am 100% sure the person who packed my order knew and saw that this item is broken. I have pictures taken and sent to their support few minutes after receiving package from post nord and opening it.
Now I am sitting and waiting their RMA department to inspect their broken item, I have no cover to use, have to worry and be super careful with my new phone as i dont want to drop it. Now I have to hope that I will get a new cover sent to me after the INSPECTION OF A BROKEN ITEM STILL IN PACKAGE. Sent package back using their return label on 2nd of August, because I was waiting for an answer from support with what should I do. I have no idea how long this process will take now. At the moment cant recommend this website and their service, and they start to feel more of a scam and way they legally try to get rid of broken items.
So far, the worst experience, I will edit my review afterward with the outcome and if they were helpful or will blame me for a broken cover they sent me.
31 July 2024
Unprompted review
Reply from Mytrendyphone
Hello Elvijs,
Thank you for your feedback.
We are very sorry to hear about your experience with your recent order.
We sincerely apologize for sending you a defective case. This is certainly not our standard practice, and we take your review very seriously.
We have received your return and are currently inspecting the damaged item. Once the inspection is complete, we will proceed with sending you a new case if the returned item is confirmed to be defective.
We understand that you have been waiting and are working to improve our processes to prevent similar issues in the future. We will inform you as soon as your case is resolved and keep you updated on the progress.
As a small compensation for the inconvenience, you can get free shipping on your next order.
Simply contact us with your new order number and we will remove the shipping.
We apologize for the inconvenience and hope to resolve this matter to your satisfaction. Thank you for your understanding, and please feel free to reach out if you have any further questions.
Have a nice day ahead.
Maria Nielsen, Kundeservicechef
I have return 2 items of my order…
I have return 2 items of my order because they send me wrong parts and still I didnt get back the money or any answer from company I have send the return post at 14.06.2024 and still no answer about it very bad company
14 June 2024
Unprompted review
Reply from Mytrendyphone
Hi,
We deeply apologize that your complaint was not handled with the expected speed. As I can see, we wrote to you in June to get confirmation on how to process your complaint. Unfortunately, we did not receive a response until a few days ago, when you inquired about a refund.
Without your confirmation, we were unable to proceed with the refund when the package was received back. Therefore, we were only able to issue the refund now that we have heard from you.
As a small compensation for the delay, we would like to offer you a 50 DKK discount on your next order. Just contact us with your new order number, and we will apply the discount.
We apologize for the inconvenience and thank you for your understanding.
Best regards,
Maria Nielsen, Customer Service Manager
Poor Service
I ordered few items to be delivered earlier this week with expected shipment the next day (23rd). Next day, I received an email that 2 of the items are expected to be shipped on the 23rd and one on the 24th. But I didn’t receive any details reg shipment. I called the customer service on the 24th to enquire and I was promised that the 2 items would be shipped that day. Again, I didn’t receive any shipment details. I called the customer service again on the 25th. Again, I was promised that the I would be given feedback with the details and first 2 items would shipped on the 25th. It wasn’t surprising anymore that I didn’t receive the details on the shipment. I am now left with no options other than cancelling the shipment. I am shocked with the level of service.
25 July 2024
Unprompted review
Reply from Mytrendyphone
Hello :)
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the delays in your order.
We understand your disappointment with the repeated delays and lack of communication. Unfortunately, we experienced unexpected issues with our supplier, which led to the shipment delays.
We appreciate your patience and understanding. To make up for this, we would like to offer you 50kr discount on your next purchase.
Please let us know how you would like to proceed, and once again, we apologize for the inconvenience caused.
Kind regards,
Maria Nielsen, Kundeservicechef
Perfect and quick service
Perfect and quick service. Very good quality of products.
25 July 2024
Unprompted review
Reply from Mytrendyphone
Hi, Doris.
Thank you for leaving your review!
Have a nice weekend.
Eva MTP
Very lousy service
Regarding order number 15702905 I called support and got my order cancelled. Still you have sent it to my pick up point? I’m very angry!! I’ll not pick up my package so it will be sent back to you. And then I expect you to give me my money back.
11 July 2024
Unprompted review
Reply from Mytrendyphone
Hi Marie and thank you for your review on TrustPilot.
I apologize that we were unable to cancel your order in time and that it was shipped.
As soon as we receive it back we will refund your money.
As a small compensation for the inconvenience you can get free shipping on your next order.
You just need to contact us with your new order number and we will remove the shipping fee.
Thank you in advance for your understanding and patience.
Best regards,
Alexander Hansen, Customer Service Manager
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