Fast delivery, the whole order was correct. If I could change one minor detail, would be for the brand to use more information on the description of their products. One of the supplements I used has b... See more
Company replied
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See what reviewers are saying
Bad delivery solution, the tracking does not work, no one is calling you or informing you per email, no pickpost or collection at the post office available, extra fee to pay if you were not at home fo... See more
Company replied
I am an expat in Switzerland and I would appreciate if there was an EN language option. I am a new customer and it was said that I get the free delivery if I order through an app and this wasn't tru... See more
Company replied
I could not edit my order just after ordering because I forgot to add another product. Now I have to order it separately and pay extra post fee. --> changing my evaluation due great service and qual... See more
Company replied
3.8
Great
2K reviews
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Very Disappointing Experience
I ordered (order #606277307) from Myprotein Switzerland, expecting delivery in 3-5 working days as stated during checkout. However, the order took 8 working days to arrive, and I was charged an unexpected border tax, which was not made clear when placing the order. I later found out that shipments still come from the UK, even though I ordered from a Swiss website, leading to additional fees.
The lack of transparency and misleading information on delivery times and charges have left me very frustrated. I shouldn't have to search through the website to find hidden details that contradict the information shown at checkout. Overall, this experience was disappointing, and I won’t be ordering from Myprotein again.
25 September 2024
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order. I am unable to locate your account using the details you have provided. Please update the review with an order
number to enable us to reach out to you directly.
Regards,
Jess
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Please translate the full Swiss website…
Please translate the full Swiss website in French and English. German version is painful and demanding much more effort to understand than a full IronMan.
25 August 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Website only in German
When using the website in Switzerland, the only available language is German.
There are other official languages in the country that could be considered (French, Italian) or make the site available in English.
14 August 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good prices
11 August 2024
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
excellent!
30 July 2024
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fast Delivery and very good products
Fast Delivery and very good products so far.
It would be nice if prices for the customs tax would be listed somewhere but that is just a minor issue, since customs mostly apply to food products and not supplements :)
27 July 2024
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great stuff to a reasonable price.
19 July 2024
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I cannot change the Swiss site from…
I cannot change the Swiss site from German to any other language. French? Italian? English? German is the only language I do not understand. I could not order a simple protein. The collagen protein I ordered… I have no idea what flavor I ordered. Shameful….
8 July 2024
Reply from Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Lack of professionalism
Couldn’t get my order twice. Got a refund finally, then got charged a month later for a recurring delivery which of course did not make sense for me anymore since MyProtein could not for some reason make the delivery work twice before and yet they did not categorize my order as cancelled altogether. They only cancelled this one occurrence.
Other deliveries work just fine, I reckon it is probably some kind of an internal problem of the company or its deal with the delivery service provider, but it should not be customer’s concern. I honestly wanted to use MyProtein’s products but having experienced this kind of customer service for months now (which wasted much more of my time than I would have liked it to) I doubt I will ever purchase anything more from this brand again.
To be precise - it happened in Switzerland ordering from the Swiss website.
4 July 2024
Unprompted review
Reply from Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Easy and nice discount
Easy and nice discount. Without the discount I wouldn't have bought!
3 July 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Free Delivery is a Lie
I have been getting my protein for quite some time now. During my last 2 purchases (which both have been for over 150 CHF each), I would expect free delivery as mentioned. However, in both times, I had to pay 34 CHF for delivery upon receiving my package. I live in Switzerland. The first time it happened I though it was probably a misunderstanding or something. However, when it happened again, I thought then the free delivery part is not true.
2 June 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with a customs fee. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
order process and shipment without any problems
The shipment arrived on time without any problems, I recommend.
26 May 2024
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I’ve been a customer for multiple…
I’ve been a customer for multiple years. Recently It was heavily promoted to use the app for the order - including an app specific discount. So this time I tried to use the app. Toward the end of the order, because it was a large order, I was offered and selected 4 free gifts, which felt positive. When I finally went to pay for it, only at the end of several steps it rejected my order saying it doesn’t deliver to my country, which is untrue because I’ve had scores of orders delivered to me. I gave up and switched back to web based ordering which of course did work, yet because of the web rather than app I lost both the discount and the gifts I had selected. This bait and switch result made it a negative experience. But to be fair I am generally satisfied with the products I buy.
3 June 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
At he moment that I add the product in…
At he moment that I add the product in the basket, it was saying free delivery.
Not really.
It wasn't!
30 May 2024
Reply from Myprotein
Hello Flavio,
Thank you for leaving your review.
I am sorry to hear you have had an issue with your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Good products and competitive prices
Good products and competitive prices with respect to the main nutritional supplements market.
24 May 2024
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
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