Myplaydirect Reviews 

I had ordered The 1975 deluxe box set for $130 and when I had received it the outer case was damaged, but all the contents were unharmed. Upon contacting customer service, they immediately offered a 30% refund to cover the damage. While this was quite generous, I expressed that I had still wanted a new outer case because of aesthetic purposes. I offered to ship my entire package back and do a fair exchange, hoping the new one would not be damaged. They said that would not be necessary, telling me my previously purchased box set was mine to keep and they already had an entirely new box set being shipped out. I dealt with two different agents, but both were very prompt and helpful. That was incredibly generous and wonderful customer service!

While I was hesitant to email the company my concern, I did it anyway, and I was pleased with the quick response even on the weekend. They understood my mistake and helped rectify it immediately. The only issue now is I bought something at the end of February and now it's out-of-stock, so we will have to wait longer for the gift.

Judy

We have ordered many times from here. Always get great service. Prompt answers to questions. We have had 1 issue with an item that was quickly and very efficiently handled. Always know our order is in great hands.

I just wanted to say a huge Thank You for the Excellent Service I have received regarding my recent order. Very quick replying to my messages and Customer Service is 100%. I am an existing customer of Myplaydirect and would recommend this service to everyone. Many Thanks.

I want to thank the customer service for their prompt responses and thoughtfulness. Most companies leave you in the dark or take forever to get back to you. Although I am hugely disappointed the product I ordered was not available I feel the customer service went above and beyond to help me understand why and to stay in contact with me. Thanks, In this day and age its a rare thing. I will continue to buy from this site as I am led. PS if you ever get the life size Daryl Dixon back in stock let me know! HUGE fan! LOL Sincerely, Nancy L Wolf

A more accurate estimate of lead times would be appreciated. Alternatively, an e-mail notifying customers of significant changes in shipment/delivery dates would be appreciated.

In my case, I my order was originally estimated to be shipped on the 5th of February and is now estimated to be shipped on the 18th of March and is still subject to change. I only found this out by going to the website to check on my order.

In November, last year, I bought Il Divo concert tickets via Ticketmaster, for a present for my wife for last Xmas. I paid extra for the package to include the new Il Divo album. Ticketmaster notified me that MyPlayDirect would be sending me the album. I didn't notice on their email that it would be despatched immediately, or within 30 days.
I heard nothing from either Ticket master, or MyPlayDirect, and initially forgot that I was expecting the album. A couple of weeks ago - Feb 2016 - I realised that I hadn't received the tickets or the album.
Tickets often come just before the concert date, so I wasn't too worried, but when I chekced when the album would arrive, I found the notification that I should have received it within 30 days of my order.
I immediately contacted MyPlayDirect, who were quite quick to acknowledge, although their investigation response took a fair bit longer.
They started blaming Ticketmaster, despite me forwarding them Ticketmaster's notification that the album would be despatched by MyPlayDirect. They then told me that the didn't stock the album anymore and if I wanted my money back, I would have to chase up Ticketmaster.
I have been back on to TM, who are blaming MyPlayDirect - clearly the two companies hate each other - and am now backwards and forwards between two unprofessional and incompetent 'businesses'... all for the sake of about £10. Clearly if MyPlayDirect are so desperate for £10, that they take the money and then fail to provide products, then I understand that their business is, quite rightly, going down the pan.
Avoid at all costs as they will be looking to rip more people off.

I was unsure if I would be able to change the shipping address for an order I placed in Dec. for a pre-ordered album that is scheduled to ship next week (2/26/16). I sent a customer support request and was notified within 3-4 hours that my address had been successfully changed. No problem so far, and I hope to receive my package at the correct address in the coming week.

As much I spent on the breaking bad barrel expected to get a conformation email from them due to the website stating would get uv codes for this to enjoy while my item shipped, guess what no conformation email and no codes. I will never buy anything else from a website they run if this is how this is going to be with no email answer for 24 hrs and no conformation email. As much as I spent to get this would expect for at least a telephone number or a quick response for email. This is unacceptable. I work in a very big company call center and this would never happen there I would get fired. I hope everyone reads this and this will be fixed by them in the near future. Oh by the way the website states will not charge your card until the item ships unless you use paypal. Guess what did not use paypal but my card has already been charged by looking at my banking website.

No fuss, quick response with attention to detail. Handled with care and compassion. Safe and trustworthy service nationwide.

I had an issue with a download link for an mP3 version of an album I bought on vinyl, and Diana responded quickly with a new link for me. Thank you!

Macey was very quick to respond to my concern by sending a replacement Walking Dead Skull Bolo tie immediately, without a hassle or return item fiasco!!!

Nice surprise based on most companies lack of Customer Service these days!!!

Thank you Macey and Thank you MYPLAY DIRECT!!! I'm impressed!!!!

Hi, I made an error from my PayPal whilst trying to pay for an item and sent an email about the issue.

My fear was that due to the time difference, I may be getting feedback the next day but to my surprise, I got a quick response with my request effected under 20 mins.

Saved me a great deal of mental stress so I guess I can just sit back, and wait for my order.

Thanks again guys!

I have the misfortune of living on a road with two identical house numbers (the newer number only distinguished by "The Village Mews") and so my package was delivered to the wrong number where a new tennant was unaware of the confusing and therefore returned my package. Naturally, this cannot be blamed on either MyPlay Direct or the delivery company, but I am glad to say both companies were impeccable in their assistance of getting a new package shipped to me.

I received quick response. Each issue was resolved and I received detailed descriptions and information. I am really really glad and satisfy!

The overall service is great.The agent's reply was fast and assuring which is very good .If only the orders were traceable,I would have given 5 stars and also if the company would have informed me about the stocks while I was placing my order.

I am extremely dissatisfied with this company. I ordered the item on 27th November and still up to this very day I haven't received it. I got two emails from the customer service, the first one when I wrote to them asking about where my item was, and the second one a week ago, in which, a woman was asking me whether the address I ordered the item to, was correct (which, btw, was). I wrote two or three emails through their website with some unhelpful drop down menus and I still haven't heard from them ever since. I know that sending the package to Poland can be a real challenge, but the customer service in this company is a real drudgery. I advise you folks, think twice before ordering from that company. Or maybe I am that unlucky a person. I hope the customer service will read it, because this is unthinkable to me that a customer can be treated this way.

Ugh you have no idea how cooperative and beautifully the customer service has been to me. They did exactly what they were supposed to, with as much professionalism as possible, and answered my questions. I will definitely recommend them!!

I did not expect you to replace item free of charge,but thank you ever so much. RJ.Kerr

Just like all the other reviews here I have not received my orders and have gotten no response to my many emails. I have received automated emails for every order I placed saying the order was cancelled, but no reason why was given. I have been looking for a number to call, but there is none. These were supposed to be Christmas gifts, but will obviously not get here in time. I will never use this site again and will make sure everyone I know knows not to either.