RUN AWAY !!
RUN AWAY !!
It's been one and a half year since i'm waiting for my order.. story : i live in belgium, the order from USA and they choose an idependant deliver service for my package.
The track number service said that the deliver try to deliver me the order. I was in my house that day : nobody knock the door or ring the bell.
That day (still with the tracking number) i saw that the package wasn't give to the postal service of the city (wich is normally the solution case when the citizen isn't at home when a deliver service come... remember : wich i was !) BUT sending back to the USA... Did you see the absurdity of this ? They didn't even try to come again or give to the belgium postal service (wich is a state service so base on trust basically).
Resume from tehir side : They send (i pay the taxes and the deliver for the travel) => they "come" => they send it back.
Now, i still see on the tracking number (1 1/2 year after..) that the package is keeping in a postal service in Austin - USA since 1 year (why specially there ? i don't know but suddenly the deliver service decide to give it to a state service , so : WHY NOT IN THE POSTAL SERVICE OF THE RECEIVER ????)..
After seeing this, some mails of complaining begins and they let me choose with 2 options :
1) to pay again for the deliver service
2) Ask a refund
I choose the option 2). wich is : the refund. I give them all informations for this and since that answer by mail, nothing happen. i send back 1/ 2 / 3 / 4 mails to ask where the refund is.. NO ANSWER. I just lost money
date of experience : september 2021 till now