Myphotobook Reviews 

I have used Myphotobook for years now. I am very dissapointed by the way they are handling my complaint. There was a small damage to the book (250 pages), because it was only small I excepted the voucher of 45 euro only to find out that the voucher cannot be combined with an offer. The book is 270 euro and I always wait to order a book if they have an at least 20% discount

I ordered a cereal bowl last Saturday and it arrived this morning (coinciding with the expected delivery date provided). I am delighted with the product I received and would definitely use the website again.

The worst experience I have ever had!! Their customer service is bad and rude and I encourage everyone to avoid this company - they will not stay in business long term.
Overpriced, blunt and not value for money.

very bad company, they are useless. I bought a voucher at a discounted price. i tried to use this voucher and redeem it, unfortunately the system responded with an error code. i chased photobook on the chat support on their website, but no response. Also i follow up with emails, but I feel i am talking to walls, no action or response on their side. how a company with a very developed website and tools can have a poor customer service to this level. they are a scammer, they steal money without any service in return. never use them again and won't recommend.

Do not use this company! Having ordered a CD Calendar on 11th of Dec, with a promise that it would arrive in time for Christmas, we are still waiting. Appallingly bad customer service with a generic email basically blaming the post office/royal Mail with no empathy. With postage costing half the price of the calendar i would expect better. This ruined a Christmas present for my mom and it was very sad to see her so disappointed on Christmas day. THANK YOU my photobook for ruining what would have been a lovely surprise on Christmas day and then blaming someone else. Disgusting appallingly bad customer service. Oh and no offer to resend it either. Poor poor poor!

Used them for and Christmas present. Called to confirm the date to which i got a resounding "Yes, no problem." and of course it did not arrive in time. Customer service offered excuses and "you may send an email to use explaining the situation."

Reply: This is not correct. I have not boy checked the deadlines but also confirmed them with your team by telephone. Btw. The book has still not arrived.

Don't waste your time and money,, i ordered some photos witch took just over a week to arrive,, i received my order today and it is far from my order,, the pics off my children that I ordered were replaced with xmas trees and xmas decorations,, i phoned the company and was told to send attachment of my order, witch i did, i then received an email saying they are not from this company, so i then sent another email with pic off the envelope which clearly shows the same my photobook logo, i then was sent an email asking for my bank details,, i have kept all emails unfortunately can not upload copys with my review,, wish i had read reviews first

The worst company I have EVER had the misfortune of dealing with.

Bought a photobook and received it without issue. Then suddenly months later I received a letter saying I did not pay and they would be taking legal proceedings if I did not make the payment with an additional 90+ euro fee! I NEVER received any email letting me know my payment did not come through.

The customer support rep Alvaro Ramos claimed they sent me emails but "it is Very likely the email address given wasn't regularly checked." This is an outright lie, the email address was my work email and is checked EVERY SINGLE DAY.

If the emails were sent, they went directly to spam. An email of this importance should NEVER go into spam, and just shows the calibre of the kind of company we are dealing with here.  Alvaro then went on to say it was my responsibility if these emails went to spam. These should be transactional emails that bypass any spam filters and the fact that these measures have not been put in place by My Photobook and that the rep decided to put the blame on me for the company's poor standards is frankly shocking. 

After I explained that I never received any of these emails, and would have happily paid the money had I received these emails and that I object to the 90+ euro additional fee- they simply said it was in the hands of the collector now and I had to pay it. 
I also asked repeatedly for evidence of the emailed being sent and delivered to me which was not provided. 

NEVER NEVER NEVER attempt to deal with this company.

A lovely photobook for my son's 40th birthday, arriving earlier than projected. I ordered this before I read all the reviews - it felt only fair to the company that I post my very positive experience. I used to create Apple photobooks but they stopped doing them (not making them enough of a fat profit on which not to pay any taxes); this photobook was half the price of Apple's and a very decent quality.

Ordered a family calendar from these jokers as sadly I hadn’t looked at these reviews first. The website picture showed rows between dates (as you’d probably expect from a calendar) and columns for each family member. When it arrived next to the dates was just a grey box on each month. No rows or columns so basically useless as a calendar. When I complained it was the usual “that’s what you ordered so no replacement or refund for you”. So I’ve ordered a family calendar from funky pigeon which was literally half the price of this rubbish, I’ll be writing them a bad review everywhere I can find and I’ll be trying to get my money back through the chargeback scheme as I paid using a visa debit card. Avoid this company, your family member would be better off receiving nothing than a product from these incompetents. And photo box unless your sending me that refund don’t bother trying to redeem yourselves in the eyes of others by replying to this review.

26th of June I did buy a book thinking it would be home before my holidays starts to make a present. 7th of July still not there, after my holidays still not there, today 6th September still not there... I complain and get no solution. No money back and bad words making fun of what happens. Scammers!

If I could give less than one star I would. The worst company I have had the misfortune to deal with for many years.

After three days designing and regularly saving a book it disappeared from their site, I spoke with them and they gave me many excuses, all not valid. I persevered and designed the book again, ordering and paying went well until I tried to pay with my debit card which went through the process but never took payment so proceeding to the next stage, ordering, was impossible. The following morning I called them, AGAIN!!! but by this time my deadline was short, however I had chosen them originally because there literature states three days to get a book, now they tell me the three days is the post time and doesn't allow for production which will be nearly two weeks. I could have used Mixbook who are OK but now the time is too short for them too.

Stay away from this company use another or some crayons and a scrap of paper, the results will be much better.

THIS PAGE IS A SCAM !! DO NOT BUY NEVER.

First they made me a charge of the product I was going to buy. Then they contacted me to say that they had had an error on their payment gateway, and to repeat the payment. They effectively returned my money. Of course I did not make a new payment, and of course I never received anything. Months later I receive a letter at the place of shipment, saying that I have to pay for the product, and € 77 of management fees !!! I tell them that I have not received anything, and they tell me that they do not certify the shipments and that they do not know if it was delivered, but that I have to pay 104 euros for the management costs that if they did not pay it, they will put it in the hands of a lawyer. AN AUTHENTIC SCAM. DO NOT BUY ON THIS WEB SITE.

I made my order and then read the reviews on here and then panicked that I chose the wrong company. However, everything was top class, from the customer service, speed of delivery, to the awesome quality metal print I now have. I will definitely be using them again!!!

Ordered a book from them and all I got sent was a blank book( no photos whatsoever) so I was told no refund and was offered 20% discount on a new book meaning I’ve paid £34.78 for a blank book and if I want one with my photos which I’ve paid for I didn’t receive I’ll have to pay another £30 nearly double the original price?!? What a rip off!!
Reading through reviews this something that happens often, not happy with service provided, rude and inconsiderate staff answering the phone making it look as it’s my fault that this happened. Don’t recommend.

Sure 1 star review means nothing to myphotobook team, but at least others can see what are they getting into. This is totally unreliable company, their delivery dates are meaningless and they surely will not deliver on the date they promise and your project, gift,... will be ruined. No they do not provide any tracking information (not by default, at least).

WORST ORDER I'VE EVER MADE
Not only did I attempt to cancel my order (due to the incorrectly listed delivery dates) but they didn't manage to process my payment (despite providing correct details) have been sending correspondence to a wrong address with debt collectors and late payment charges!
I've advised I would pay my original order (even though their service has been awful) and they want to charge me €80 in fees.
WORST ORDER I'VE EVER MADE

Awful. Absolutely awful. Incredibly poor quality and incredible lack of care towards customers. They are only after money.

Be aware that payment is not taking at the time of purchasing but rather of their choosing.

You've been warned!

In response to their response- getting in touch now won't help. This issue has been ongoing for a while and they have done nothing to resolve this issue.

I'm giving 4 stars based purely on my own experience, which seems to be very different to many others. In fact, I hesitated placing the order, as I had read the reviews, but I was already after spending many long hours designing my 84 pages photo book over last couple of months, so I thought I'd take a risk, despite the terrible opinions.

Because I used custom fonts with non English characters, I sent them an email with proof images (screenshots) to double-check if it looks the same on their side. They responded after two days, confirming it was OK. Then I sent them one more and they responded on the same day.

The book was dispatched after 3 days, and delivered on the 8th day, within the time frame specified in the order confirmation email. So, a bit sooner than we expected.

And finally - the quality was really good. We've been nervous about it, as the content was very emotional for us, but it turned out really well. The only thing one could complain about was that the page trimming can go a bit more off than one would expect. Still within the grayed out area, but sometimes it can affect a composition of let's say full page book cover.

I'm not giving 5 stars only because of the software itself. Overall it's very good and easy to use, but... probably 'too easy' and too casual. It's designed so you don't make any mistakes, which is fine, but having some professional backgrounds in graphics design, I found it somewhat too limiting. For example it does not accept images with transparencies, so I couldn't use my custom arrows on a coloured background (I used white most of the time).
Also I miss ability to select an arbitrary colour for the background - you need to browse through hundreds of different designs, just to find one that matches your expectations.
Similarly text - you can't mix bold and regular fonts together. And a few more small things like that.

It also crashed from time to time, so a saving habit is a good thing to have.

But overall I'm happy with the outcome and I'm happy to be a lucky one, judging by others opinions... :) ;)

Scam artists. Ordered a photobook for Mother’s Day 10days ago, payment taken for £42. It hasn’t arrived. They said they they don’t track orders and my order status is closed. No response. Do not waste your time and money with this company.