MYKSTYLE UK Reviews 

130
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the secure, careful packaging of all purchased orders. Many buyers also deeply appreciate the thoughtful personal touches, such as cute handwritten notes and extra free samples included in their shipments. Consumers note that the online store successfully offers hard-to-find products and maintains wonderful item conditions. Some people also felt that discovering these rare beauty items made their overall shopping experience exceptionally rewarding. Reviewers consistently mention they will gladly return for future purchases because of the remarkably helpful customer service. People highlighted that the prompt communication and wonderful product variety exceeded expectations.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the items and overall... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive... See more

Order

People report positive experiences with order, highlighting fast shipping times and excellent packaging.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the items which are nicely packed. The items were delivered by Royal Mail. One item was cancelled due to out of stock. Otherwise, that was fine.

Rated 5 out of 5 stars

Lovely smaller K-Beauty company that has made the best impression with the attention to detail and care provided with their products, packaging and notification system. I will definitely be keeping My... See more

Rated 5 out of 5 stars

I love the fact that Queenie sends little personalised notes with each order. It’s such a thoughtful touch, she even remembered me asking about the product and noted that. Overall, delivery was made f... See more

Company replied

Rated 5 out of 5 stars

Ive ordered with them twice now and they've always been excellent. First time there was a mistake with a listing I bought and she quickly emailed to apologise. It was rectified with a free shipping... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

MyKStyle brings the latest (and best!) skincare and makeup products from South Korea right to your doorstep. We strive to make Korean Beauty easy and simple, so you can find the products that suit you best :)


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(130)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT BUY FROM!

DO NOT BUY FROM!! Placed an order 9th July - haven’t received order & they don’t respond to emails!

12 July 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

Hi there,

I’m so sorry for the experience you had with us back in August and for the lack of response to your emails — I completely understand how upsetting that must have been.

We’ve since improved our processes and communication to prevent this from happening again. If your order was never resolved, please get in touch via web chat so we can make things right for you. 💛

Rated 1 out of 5 stars

DO NOT BUY

Placed a pre order on the 28th june. The item on the website states disptached within 2-3 weeks its now been over 1 month and it still hasn't been dispatched. I've emailed, sent a message on there website and dm'd on instagram and have had no response from them. DO NOT BUY from this company.

28 June 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

Hi there,

I’m so sorry for the delay with your pre-order and for not getting back to you sooner — I completely understand how frustrating that must have been. Around that time, we faced some unexpected delays, and we know we didn’t communicate as well as we should have.

We’ve since improved how we handle pre-orders and customer messages so this doesn’t happen again. If this order was never resolved, please get in touch via web chat so we can make things right. 💛

Rated 1 out of 5 stars

2 out of 4 items received, now emails being ignored

Purchased 4 items 10 weeks ago.
2 of them arrived in reasonable time. But I am still yet to receive the others.
Initially they replied to emails, excuses about stock, delays, being away etc. I gave them the benefit of the doubt. But then I complained again about the lack of product after 6 weeks and was told they were sent that day be special delivery. I am still yet to receive anything and now my emails are being ignored.
I don't recommend based on my rubbish experience.

8 May 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you for your feedback. we apologise for the poor experience you've had and for missing your email. please check your inbox for our reply. additionally, we would like to reassure you that we will do our best to ensure your satisfaction on this matter.

Rated 5 out of 5 stars

Very happy with my K-beauty purchase

I purchased Laneige’s Cream Skin Cerapeptide Refiner Refill Pouch for a very competitive price, and it was quickly delivered. Will definitely be purchasing again from this store.

24 June 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you so much for your review! we're really happy to hear you liked your K-beauty purchase :)

Rated 1 out of 5 stars

Scam

I usually don’t leave feedback in public forums but the lack of response from them urged me to. I made a purchase on the 13th May which never arrived so I got in touch about it and they responded saying it was out of stock and that it would take 2 more weeks if I wished to wait. I was okay to wait and also made another purchase.

Its been 4 weeks since that convo (today is 28th June) and nothing yet. I reached out so many times via the same email kindly requesting for more information on the status and they never responded. I reached out on the chat as well. Even an email responding about the situation would give you some confidence.

I’m starting to feel like this was a scam.

If items are out of stock the users shouldn’t be able to make a purchase in the first place, and even after that not until I wrote to them after a few weeks they mentioned it was out of stock.

This has been a really bad experience for me.

28 June 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you for your feedback. we're really sorry for the delay and have responded to you via email and webchat. please let us know if there's anything we can do to reassure you - we'll do our best to ensure your satisfaction :)

Rated 1 out of 5 stars

Placed my order 2762

Placed my order 2762

7th June and still not received item. Can’t get through to anyone at customer service and want a refund

7 June 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, sorry for the delay! we replied to your message earlier this week :) please check your email for our reply x

Rated 5 out of 5 stars

Highly reliable and high quality products

Ive had an amazing experience, it was my first time and I will definitely order from them again.
They were prompt with updating me on shipping details and I've had previous troubles with other websites with fake replicas of Korean skincare brands but I can confirm that they sell original brands of high quality and authentication.
Their freebies and lovely note made my day, thank you MYKSTYLE <3

15 June 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you so much for taking the time to leave us such glowing feedback lovely - much appreciated <3

Rated 4 out of 5 stars

The packaging is really nice and order…

The packaging is really nice and order arrived in a week!! Definitely recommend 🥰 and yes, I’m on my way to order another product 🥰🥰

15 June 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

eek can't wait for you to receive your next order lovely, thank you for taking the time to leave us a review x

Rated 5 out of 5 stars

Have ordered from this website twice…

Have ordered from this website twice now and have recieved excellent customer care. Items are dispatched promptly and I recieved great communication from them when I used their webchat. Will definitely be back to purchase more items.

14 June 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you so much for the feedback lovely! I'm so glad we could help with your queries and hope you're loving your new K-beauty items x

Rated 1 out of 5 stars

Do not use

I've been waiting for my order 2642 for over a month. I've emailed twice, left a message on their website chat and Instagram DM and had no response. Terrible.

14 June 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we're so sorry for the delay in your order. we sent out a reply to your website chat yesterday and again this morning 10-15 minutes after you messaged

thank you for your feedback and we hope you're happy with the resolution to your order. please let us know if there's anything else we can do to help :)

Rated 1 out of 5 stars

Waiting 5 weeks, no order or response to emails!

Ordered a product 5 weeks ago, lo and behold, no item! Order number 2647. No response to emails either! Wish I'd seen all these reviews before I ordered!

6 May 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, really sorry for the delay, we responded to your email from Friday this morning :)

Rated 1 out of 5 stars

Missing Product and No Reply

I ordered a product on April 26. A couple of days later I received an email saying they don't actually have the product in stock but that it would be restocked in two weeks and they would send it over.

It has been more than a month and I have already emailed twice asking for an explanation and they still haven't answered.

26 April 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, i'm so sorry for the delay. please check our email from earlier today for our response. we hope you're satisfied with our resolution! if not, the fastest way to reach us is through our web chat :)

Rated 1 out of 5 stars

I placed an order on the 17th May

I placed an order on the 17th May, and whenever I try to track my order it says it has not been dispatched. I would like to have some form of communication to let me know what is happening. It’s better to keep a customer informed than to leave them with no information at all. What is happening with my order?

25 May 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we're so sorry for the delay, please check your email for our update and let us know if there's anything else we can do to help! :)

Rated 1 out of 5 stars

I’ve ordered and it’s been two weeks…

I’ve ordered and it’s been two weeks and no response. I’ve written to them and spoke online but no response.

Please I want a refund or my product.
Order number:2657

9 May 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, really sorry we have been away on holiday and have just come back today. we have just replied to your query via email and appreciate your patience :)

Rated 1 out of 5 stars

I made an order on the 5th of May

I made an order on the 5th of May, 2024 and was told it will be delivered on the 9th of May, 2024. And since then there has been no update on my package. I sent email to the company but no response. My order number is #2635, if the order won’t be sent please refund me.

13 May 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi there, we apolgise for the delay in response as we were away on holiday. we hope you are satisfied with the resolution. please let us know if there's anything else we can do to help :)

Rated 1 out of 5 stars

Missing package

Missing package
I’ve tried to contact this store several times, but I don’t know anything of my order yet, It’s been a long time since I ordered.

4 May 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, we've messaged you via web chat and we're really sorry for the delay in the delivery of your order and will be chasing this up separately with the courier. we hope you are satisfied with the resolution. please let us know if there's anything else we can do to help :)

Rated 2 out of 5 stars

Missing product & no acknowledgment of refund request

I brought a few items from this seller, at first they were great, even sent free masks and samples.

However, my latest order they didn’t tell me that a product I ordered was out of stock. I didn’t notice the product was missing because there was no manifest in my order, I was also a little taken back that the products didn’t have any packaging too, though this does happen sometimes.

I had to reach out to them to tell them I was missing a product, they replied a couple of days later telling me the product is out is stock and that it wouldn’t be in stock for two weeks. They kindly offered a 10% discount, but in this time I would totally run out of my product. So I asked for a refund.

It’s been a little over a week, no acknowledgement from the business of my requested refund, no apology for the inconvenience either. No refund either.

I unfortunately will not be using this business again to order my products.

25 March 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you for taking the time to leave us feedback - we really value it! we sincerely apologise for your experience and hope you are now satisifed with the resolution we have offered you. please let us know if there's anything else we can do to ensure your satisfaction.

Queenie from MYKSTYLE x

Rated 5 out of 5 stars

Perfect

Really nice shop, i got some present and a very cute note from the owner which was very heartwarming

2 March 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you for leaving such a sweet review for us - we really appreciate your support for MYKSTYLE and hope you're enjoying your new cushion! :)

Rated 5 out of 5 stars

Amazing as always.

I have ordered from this company many times- 0 issues. Products always arrives well packaged! Love the freebies you get inside, means I’ve been able to try and love new things. My monthly order is always the Mediheal toner pads, such a staple. 100% recommend trying for problem skin.

1 March 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

thank you for the lovely review Olivia, we really appreciate your support for MYKSTYLE and can't wait to send out your next batch of free samples :)

Queenie from MYKSTYLE

Rated 4 out of 5 stars

Love my products

Love my products! It arrived fast. Liked the thank you letter they me especially and I’m thankful for the free samples too!

I’m already eyeing on some new things in store!

1 March 2024
Unprompted review
MYKSTYLE UK logo

Reply from MYKSTYLE UK

hi lovely, thank you so much for taking the time to leave a review - we really appreciate your support for our small business and hope you're enjoying your new products :)

Queenie from MYKSTYLE

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