Hermes Germany  Reviews 

It is always a problem. They do not manage to delivered one package without an issue. You can be at home and wait and they tell they did not find you. This time I choose to receive the package in a shop and they managed to go to the shop when it is closed for lunch. Worse service that o have ever experienced. If you want to receive your package on time or better if you ever want to receive your package never use hermes service. Unfortunately depending on where you buy you don't have the choice.

The driver came outside my house. Never came out the van. And I was waiting for him to come out and to the door so I can open. Guess what. Nope. He drove off. A minute later I see “we didn’t find you” well guess what you idiot. I was waiting and you just wasn’t in the mood for delivering anything

Seriously try to get your packages delivered by a different company.

Ordered a package of Vinted, expecting everything to go normally.
Found out there wasn’t a House number added to the adress. When the package had arrived, it wasn’t there (obviously I thought, due to the house address missing). I then went to my Hermes Package shop, that is near my house, but the package had not been delivered there either.
I then contacted Vinted & Hermes about this issue, and an investigation was started - searching for this missing package. This investigation would take a long time, and would result in Hermes telling Vinted Support, that I had received the package at a different day, which is a total lie. I never received it.
My money is now lost, and the investigation is over.
I feel like Hermes just lies, when someone goes wrong.
I had also contacted Hermes multiple times, asking about if the carrier would tell where they had delivered the package, but no answer.
This gives a slight picture of, how Hermes delivery service is to its customers, and what they do in critical situations.

If 0 stars was a choice, then they should have that already. Seriously try to get your packages delivered by a different company.

The company does not update shipping status and declares deadlines that it does not meet. Zero contact with them. Avoid.

I can't understand how a company like this can still exist, despite absolutely horrific experience of tens of thousands customers.

I made an experiment - I was standing in front of my house in the time they were supposed to deliver my package.

NOBODY SHOWED UP, but I got a message that I wasn't at home.

They are just a total scam company, that should be dissolved by the court ASAP.

I am not even talking about non-existing customer support.

ABSOLUTE DISASTER.

I wish I could write 0 stars. Terrible terrible. Please, just close the doors Hermes. Let dhl do the job

Do not, i repeat do not use this company...i have very bad experiences with them. Not just 1 time, 7 times!!!!! Please Otto use dhl or Ups to send our stuff not this damn company

I don't even know how this company exists.
I can't think anything positive.
Every time same bad experience.

Just kept handing me a notice saying it ll be delivered . Never came.

The boys that delivered to me this morning are great,my name is joy,my address,klausenerweg 2,hannover 30519 germany,the boys are lovely,friendly,helpful,gentle,infact I enjoyed their delivery,their service are top notch,I will recommend all over again

The curier come to my address didn t leave my package and then put it on the site that my address can t be found. And because he did a mistake now i have to wait 1-2 days for delievering my address again. How is that my fault ??

Quite the joke - both their shipping service, and their customer service.
I sent a few packages late November/early December.
One was delivered to an unspecified neighbour. I knocked on the door to every neighbour in the building, none had received it. The next package was returned to its sender by the Paketshop (along with all other packages in the shop) two days after it arrived due to a "faulty handscanner" in the Paketshop, instead of keeping the packages and hoping most customers would online track and collect them. The third just circulated between various Hermes warehouses in Berlin for 2 weeks, then returned back to the sender, never reached the Paketshop or my house.
Online chat and Whatsapp chat, with extremely unintelligent AI, autogenerated replies, with no help from real people. Only a contact form, with German answering times, which after 3 weeks has still not been answered.

They don't even show up and just say the recipient was not home. Pathetic service with zero customer care. Must be avoided.

I have just received notification that my delivery is received. But I did not receive anything, and Im at home right now. But my ringbell did not clinked, even did not knock my door. They just threw a paper into my post box. I was looking for my package around home and did not find anything thats why I checked post box and found a small paper 'nicht da..,". But I have been waiting for my delivery since this morning because I received notification from my order -its out for delivery. And their delivery man did not deliver package to the address, and they threw my package to someone instead of my address which I have been waiting for. So I do not have any other option to leave real experience on their delivery process on internet. Hope you will work better next time.

I use Hermes for both receiving parcels and sending returns several times a month. Overall, they are my preferred carrier in Germany due to their convenience, but there's one recurring issue that prevents a perfect score.

The Pros (Why I choose them):

Parcel Shop Network is a Game-Changer: This is their biggest advantage. Having a Paketshop just a few minutes away in my local kiosk is incredibly convenient for picking up and dropping off parcels outside of standard working hours. The QR code system is seamless.

Great Tracking: The app and email updates are clear and timely. I always know when my package is out for delivery or ready for pickup.

Cost-Effective for Returns: Many online shops partner with Hermes for free returns, and the process is always straightforward.

The Con (Where they lose a star):

My rating is solely due to inconsistency with home deliveries. While most drivers are punctual and polite, about 25% of the time, the experience is frustrating. The classic "you weren't home" slip (despite me being home all day) happens just often enough to be annoying. When they use the "safe place" option, it's sometimes a very odd or slightly exposed spot.

Verdict:

For reliability and control, I always opt for Paketshop delivery if given the choice—that service is a solid 5 stars. It's the standard home delivery that can be hit or miss. Hermes is a very good service that makes life easier, but they could really improve training and consistency for their last-mile drivers to become excellent.

My TV was delivered by Hermes on 27 November. It was a 75-inch Hisense TV, about 33 kg with the box and around 23 kg without it. What shocked me was that Hermes sent only one person to handle this delivery.

This is not a small parcel. It’s a heavy, oversized item that clearly requires two people to move safely. Expecting one driver to carry something this big on their own raises serious questions about whether Hermes cares about worker safety or basic human responsibility. How is this even possible or allowed?

Watching one person struggle with such a heavy load didn’t feel right. It looked unsafe for him and unfair. Companies should think about the health and well-being of their staff, not just finishing the delivery.

The package arrived, but the delivery process was disappointing and irresponsible. I really hope Hermes reviews these practices and treats their workers with more care.

It has been two weeks since I sent a small package within Germany, and it still hasn’t been delivered. This is by far the worst postal service I’ve experienced. Please do not trust or use Hermes.

worst delivery company in germany. customer service hangs up phone on you, delivery personel harass you, delivery is canceled or delayed all the time, they are rude and impolite and no one answers you. If I have a choice I would never use this post service but unfortunately for online shopping the shops choose it because it is cheaper usually. They have a 1.2 rating out of 5 on trustpilot, that should tell you enough about this company.

Ordered from AliExpress 14.11.25. Handed over to Hermes on 17.11.25 (In Germany).
Told by Hermes on 21.11.25 that my address was "inaccurate", in spite of all other delivery services having no problem with the same address and the package was not delivered. Chose a delivery point. Now I have the 26.11.25 as delivery date.
The package arrived from Aliexpress to Germany in 3 days. It's now been in Germany for 7 days and if by some miracle is actually delivered to the PackShop will have been in Germany for 9 days.
In Short: If a company uses Hermes, don't buy there. Hermes is the worst "Delivery" company bar none.
Edit: Another part of the SAME AliExpress order was delivered 25.11.25 by DPD to my address with no problems whatsoever.

They are best in re-scheduling the delivery. If the shop uses Hermes as the Delivery Service, just avoid it if possible.