American Financial Solutions Reviews 

3,283
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and knowledgeable staff who go above and beyond to make the debt repayment process smooth, friendly, and completely manageable. People also appreciate the exceptional customer service, noting that representatives are always remarkably kind, empathetic, patient, and responsive when answering questions along the journey. Consumers note how easy it is to set up structured plans that successfully lower monthly payments and reduce high interest rates. However, some customers also noted minor limitations regarding ongoing creditor negotiations, mentioning that the team was occasionally unable to reach compromises with specific financial institutions or required extended timeframes for complete account resolutions.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently... See more

Service

Customers consistently note positive experiences with service, highlighting professional and timely... See more

Payment

Reviewers highlight positive aspects of payment programs that simplify debt management through manageable... See more

User experience

Customers had positive experiences with user experience, finding the setup process remarkably fast, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

American Financial Solutions has truly changed my life! Thanks to their guidance, I’ve paid down my debt for an entire year without the crushing 30% APR that had held me back for years. Their staff is... See more

Rated 5 out of 5 stars

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never... See more

Company replied

Rated 5 out of 5 stars

American Financial Solutions took us under their wings and guided us along every step that led us to accomplish what be believed to be impossible and out of reach for us, which was to get out of our s... See more

Rated 5 out of 5 stars

AFS has been essential in my journey to clearing my debt. I can’t emphasize that enough. They were incredibly helpful, understanding and made a huge difference in lowering my payments and getting a co... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Information provided by various external sources

American Financial Solutions is a 501 (c) 3, non-profit credit counseling and financial education agency. In 20 years, we have assisted over 480,000 people in paying off over $50 Billion in debt. Our certified counselors will help you to determine your current financial situation, make a plan to get out of debt, set financial goals and plan for your financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(3,283)

264 reviews in the last 12 months

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Rated 4 out of 5 stars

They helped a lot in the beginning…

They helped a lot in the beginning after that I had to contact my own creditors to setup my payment plans and get balances etc which I thought they would do.

29 July 2026
American Financial Solutions logo

Reply from American Financial Solutions

Thank you for your feedback and for allowing us to be part of your journey. We're glad we could help you work toward becoming debt-free.

We understand that having to contact a creditor yourself can be frustrating, especially when you're expecting us to handle as much of the process as possible. While we work directly with creditors whenever we can, some creditors will not release payoff or account information to third parties, even with authorization on file. In those situations, we may need to ask clients to contact the creditor directly to obtain the information needed to keep things moving forward.

Congratulations on paying off your debts, and we wish you all the best moving forward!

Rated 5 out of 5 stars

Overall Painless process

Honestly it has been a while since I had signed up but I do remember it being a pretty easy process to start up. Recently I had paid a few things off early and my contact was very responsive and made it very painless. Very glad to have this taken care of.

10 July 2026
Rated 5 out of 5 stars

Extremely helpful and REAL!

Extremely helpful and saved me in a tight financial spot. Highly recommended, NOT fake. They are responsive and truly helpful. I would choose this one if I had the same need again to close my credit cards and finally pay them off.

10 July 2026
Rated 1 out of 5 stars

I've sent you the title to my car and I…

I've sent you the title to my car and I still don't have the money. I have a notication that you received my title early Thursday morning. What's going on?

10 July 2026
American Financial Solutions logo

Reply from American Financial Solutions

Hi Alice,

We're sorry to hear you're experiencing this situation, and we understand how frustrating it can be when you're expecting a service and things don't go as planned.

We believe there may be some confusion regarding the company involved. American Financial Solutions (MyFinancialGoals.org) is a nonprofit financial counseling organization. We do not make loans, provide title loans, accept vehicle titles, or lend money in any form.

Our services focus on financial counseling, debt management plans, housing counseling, and financial education. Because we do not offer lending services, we have no record of the type of transaction described in your review.

We have also attempted to reach out to you directly to better understand the situation and determine whether there may be any connection to our organization. If you would like to speak with us, please feel free to call us at 888-282-5494. We would be happy to assist in any way we can.

We encourage you to verify the name of the company handling your transaction and contact them directly for assistance.

We wish you the best and hope you're able to get the matter resolved quickly.
— American Financial Solutions

Rated 5 out of 5 stars

Thank you so much on helping me to…

Thank you so much on helping me to clear my debt. Without this company I would probably still in debt, it was easy and pleasant to go through trail with this company. I would recommend anyone I know directly right to you. Once again thank you so much.

10 July 2026

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