Myfacesocks Reviews 

405
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Vivian was fantastic in coordinating bespoke changes to the design I requested. Thank you, I’ll be back.

Rated 5 out of 5 stars

Shirts look fantastic. Soft fabric, vibrant colours and the photo is clear. It will make my husbands big 0 birthday so special when he walks into the room! Thanks for the great customer service too 🙏... See more

Rated 5 out of 5 stars

I was quite happy with my order of pj pants. The quality was reasonable for what I paid and is super cute. I ordered a couple of sizes larger than normal knowing it would likely run small. A bit decep... See more

Rated 5 out of 5 stars

Love my aprons! My order for 2 aprons with my own dog photo was executed with speed and efficiency. The process of applying the photo was user friendly and easy to do. I was initially concerned that... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Customize your face on socks! Just need 3 steps to enjoy free shipping. Personalized your photo or dog's face on socks as a gift on Father's Day, Mother's Day, Anniversary, wedding, Christmas and any occasion for your family, friend, pet. 100% Made In ...


Contact info

3.9

Great

TrustScore 4 out of 5

405 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(405)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Non stop endless spam forever

Yet another garbage company that doesn't verify emails, doesn't unsubscribe, spams you forever.

17 December 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Hi Ming Chang, you are able to unsubscribe by clicking the unsubscribe link in the email you received. Would you please kindly have a try? We are so sorry for the inconvenience that this caused. Would you please consider removing this review? Thank you.

Rated 1 out of 5 stars

Would give 0 stars

Do not buy from these ppl they are a scam they claim they are an Australian company but items shipped from china. 40.00 for express postage 3-5 days and then the item takes 3 weeks to get here.I paid extra to have VIP service so its here before Christmas and will be weeks late. Customer service absolutely shocking. extremely annoyed.

30 November 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Hi Patricia, we are so sorry for the inconvenience that caused. Would you please kindly check the email we sent? We would like to proceed with a solution with you. We will also make some improvements ASAP. Thank you!

Rated 2 out of 5 stars

have purchased the boxer shorts each…

have purchased the boxer shorts each year for the last 3 years and they were great. This year I bought my daughter a silk nightie/robe. It is so bad. So short and nothing like the picture. It’s more like a top. It’s a faded colour and poor quality with threads hanging off and the worst part is the picture of her dog is totally the wrong colour. It was over $50! 🤦🏼‍♀️ The response I got was pretty much too bad. No apology or offer to rectify. Shocking customer service. They just keep sending a generic reply.

30 November 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

HI Iyle, we are so sorry for the inconvenience that this caused and we will make some improvements ASAP. Our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon.

Rated 5 out of 5 stars

Great Aftersales Experience

First package went missing in delivery, and Jason and the team were very responsive in discussing the issue and generous in helping resolve it. And the replacement shirt that just arrived is a thing of comedic beauty:

4 December 2022
Unprompted review
Rated 5 out of 5 stars

They go above & beyond

I placed my order. I am extremely impressed with the communication and the under promise & over deliver attitude. Jason has gone ABOVE & BEYOND to make sure my order is shipped out as a priority order. I’m in love with this company, what they sell. I have shared with family & friends, I can’t wait to open my mail when it arrives. Keep doing what your doing. I will be buying many gifts from this company, they are magic. 🙏🥰

13 November 2022
Unprompted review
Rated 1 out of 5 stars

My sock photo sucked!

I ordered a blanket and socks. Socks are ok. They are of a strange material but suitable for what I want. But the blanket was awful. Picture looked demonic with the squiggly lines through it and even the mauve/ purple colour was different. The company were originally quite helpful and said they would remake it. But when I emailed ( using the email track ) they said they had no idea and would a 15% refund be suitable? I was surprised but did finally get a full refund agreement but only if I removed the review on Facebook. The review is honest! Why should I be blackmailed to remove it?

27 September 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

We are terribly sorry for any disappointment caused Mummy Bear. Please kindly note that this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward. After checking our customer service has contacted you via email to offer a better solution to you. We will help make this issue resolved soon.

Rated 1 out of 5 stars

Thought this was an Australian company

Thought this was an Australian company, as the website says myfacesocksau, and says in victoria, I got a notification saying it's out for delivery in the United States, from china, I'm in Australia, will be interesting to see if I even get them!! Update I did get them, except because it's in China and I thought Australia I ordered medium and of course too small, paid nearly $100 for these pjs and it's cheap slinky material however the photo on them was very good!

7 September 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

Thank you for taking the time to share this feedback with us, Marie. We're truly sorry for any inconvenience caused by this. Please kindly note that this is certainly never the kind of service we aim to provide. Rest assured that your thoughts were shared with our teams as we're always looking for ways to make the improvements that were needed. Our customer service has contacted you via email to offer a better solution to you. Please kindly check. Thank you!

Rated 4 out of 5 stars

Great customer service

The service was fast. It was a last minute Father’s Day purchase ordered a week out, and arrived to NZ on time.
The purpose of this purchase was a bit of fun, how hilarious is it having your kids faces on socks! Such a great Father’s Day present for my husband.
It was pretty funny when my husband opened one of the packs, and a sock with a strange man’s face was paired with a sock of my young daughters face. I emailed them and had a prompt reply saying they will remake & resend. I understand accidents happen, I was just impressed with the great customer service when I emailed to let them know.

A note to anyone deciding colours… The printing doesn’t go right around the sock, it’s printed flat on both sides, so there is an unprinted line down the edges, so I’d probably recommend a lighter base colour to make it less obvious (I chose black, so it’s quite obvious). The faces are printed clearly which is great.

4 September 2022
Unprompted review
Rated 1 out of 5 stars

The below reviews are full of crap!

SCAM COMPANY

30 August 2022
Unprompted review
Myfacesocks logo

Reply from Myfacesocks

We are so sorry about the inconvenience caused by our products, Mimi. We will make some improvements ASAP. Our customer service has sent you an email, please kindly check and we will offer a satisfied solution. Thank you!

Rated 5 out of 5 stars

Good socks and fast service!

I purchased a pair of personalized photo socks, when the socks arrived, I was surprised, my daughter's face was printed clearly on them. The customer support was very helpful and the shipping was fast, I got my socks in good condition and in short time.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Best Custom Sock Print Service

This is my second time ordering from My Face Socks and they never disappoint! The second time ordering I decided to get the mens sized socks as I felt the womens size was a bit tight for me, but the mens fit perfectly. I did also have an issue with the custom text I wanted printed on the socks, but they were very quick and friendly in helping me fix the issue and I had a new pair of socks sent to me within a week, with ample time before my wedding. Thanks again, I love your socks!!

7 April 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. The customer service team went above and beyond to make sure I not only received my order, but was happy with it as well. The product itself was darling. Such a great gift idea! I highly recommend. 😊

2 March 2022
Unprompted review
Rated 1 out of 5 stars

Always look for reviews first

I should have checked reviews and the return policy first. You can't return custom socks which is the main selling point of their business and they don't even fit the average mans foot

28 February 2022
Unprompted review
Rated 1 out of 5 stars

This is a SCAM

This is a SCAM , im not going to bore you with the details , they are a scam company based in the far east , their customer service is through a chat , you are just left speaking to robots , you will never get a refund or the product because they are a fraud . Do
Not order from here

6 February 2022
Unprompted review
Rated 1 out of 5 stars

No shape, bad quality

The socks I received were terrible. Each sock was a straight piece of fabric without any shape. The heel region was printed on the design! Since these are not real socks, good luck wearing them on your feet without all the fabric bunching up. Waste of money, steer clear.

22 January 2022
Unprompted review
Rated 1 out of 5 stars

absolute scam!!

absolute scam. went to pay with paypal and when i clicked complete it came up with an error but still charged my account. trying to get my money back now

21 January 2022
Unprompted review
Rated 5 out of 5 stars

I ordered some beautiful socks for my…

I ordered some beautiful socks for my daughter for Christmas with her much loved Staffy on them xx unfortunately before they arrived her dog passed away xx I didn't keep the socks for Christmas xx giving them to her before xx she loved them xx thank you xx

15 January 2022
Unprompted review

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