DPD Deutschland Reviews 

Worst courier company ever, they have nothing easier than failed to deliver
They marked mine failed to deliver despite have a very clear address that thousands of students already sent to before
The driver wasn’t even close to the location during delivery such a terrible service

The laziest shipping company ever. Said they tried to deliver but i wasnt home while i was home the entire time and no dpd truck even came by. Not the first time this happened. DHL and Amazon way better never using dpd again

I was specifically at home at the delivery time. I ordered a heavy package with a home delivery since I couldn’t carry it myself. Instead the courier just left a paper on my door and now I can’t find the package anywhere. How can you be so lazy and ignorant to just put the paper on the door instead of ringing the door bell??? Is it so hard????

It’s not the first time this happened with DPD. Either train your couriers how to spot the door bell and push on it to ring and to actually deliver the packages proper.

Last time they delivered my package to a pick up station which is 40 mins away from me. I live in a Berlin city center, you need to really try hard to make it that complicated.

Sixth time that this useless company decides to skip my home and take the delivery directly to the pick up point. They even lie about it and send you an email saying that they tried, but no one was at home.

Stay away from these incompetents and go with DHL!

Terrible! No service, didn't open eventough I had the code, service is not helping me.

I'm going to give them high marks because they delivered on time and to the correct address today. Thank you!

The worst of the worst. Pay for package pickup, no one shows up. Take it to a flexbox and leave it there, no one picks it up. Write ticket after ticket to their customer service, no one answers. Call time after time, there is nothing they can do. They promise to escalate, not once did anyone from DPD contact me. The worst of the worst of the worst.

I had a frustrating experience with DPD. According to their tracking system, my package was marked as delivered, but no one rang the doorbell, and there was no information about who received it or where it had been left.

The GPS point they provided was vague and referred to a residential building with several apartments. There was no signature, no delivery confirmation, and no clear handover. I had to go around the building and ask all the neighbors until I finally found someone who had received it by mistake. Luckily, the person was honest—someone else could have easily taken it.

In the end, I recovered the package, but the process was completely unreliable and could have ended very differently. A delivery service should ensure that parcels are handed directly to the recipient or at least leave a clear delivery notice. DPD failed to do both.

Always claim to have come to the address when they havent

If you have the choice, never use DPD. They will always say they couldn’t find you at home and leave your package at a shop, even if you were home the whole day. Moreover, I have a home camera and they NEVER even came! Absolute scam of a company

Their drivers in Germany never come to the door and if you're lucky mark the package as "could not be delivered" or as it was my case this time directly as "rejected by the recipient" where the recipient was my husband who never got contacted, they did not ring the bell. The rejected status put my package on the return path and blocked me from making any changes in the app. Despite calling their customer service the same day they did not stop my package from being returned. My husband even went to the depot to get it himself with no success. Then I find out that the return is not logged in the system because they used a different tracking number. On top of that I am now forced to pay for the return that was their mistake to begin with (not to mention the fees to send it again). WORST service imaginable. Stay away if you value your money!

They lost my parcel and they couldnt see what happened wether the delivery man really delivered it or not.. 💔 such a bad service

Very important premise: I live in Neu-Ulm, Bayern.

I ordered on Internet an important package with the Express service, directly to my house. Service promises that my pack Will arrive 3 days After. After 5 days (for the other 2 days I had to stay home waiting DPD, without any info), I Discover that the package Is in Neu-Ulm, but my address Is "not valid". For some reason It seems also that it's impossible to propose a DPD depot address. I decided to:
-talk with Kundenservice by e-mail. The First answer arrives in 3 days and they request again my address. I add all the details they ask. After 4 days the package Is sent back to the dealer, I am informed by an e-mail.
-the day After I wrote the mail I went to DPD depot. I was stopped by security, saying that Is impossible to retire or ask info of any package there. This Is, honestly, understandable. They would have a "Wütende Menge" outside the Depot everyday

Summary:
-false promises on service to collect Money from customers
-non-existent Kundenservice
-totally ignore mails

Result:
Good job, keep going like this, you deserve this star I am giving to you. Please attach It on your clothes and be proud

DPD is by far the worst courier service in my region. Whenever I have the choice, I always select a different provider. Unfortunately, some online stores still use DPD — and every time, it’s a disaster. Most recently, I stayed home all day waiting for a delivery, only to see on the tracking page that the driver “couldn’t find me at home.” Then the package was supposedly taken to a pickup point — only for that to change again to a transfer center. This cycle repeated for nearly two weeks. If you don’t have the capacity, hire more staff. Pay your employees properly so they can actually do their jobs. This is not the first time I’ve experienced this level of poor service. In the past, I ordered plants and they arrived completely ruined because of DPD’s careless handling. If you want to be treated as a serious business, start acting like one.

A reminder to never use DPD!
Made a purchase using one of DPDs pick-up point as delivery. Got an email in the morning saying it was on the way to the location. Shortly after, another email saying it’s being returned to sender with no reason why drop-off failed within their entire pickup network in that area. Again, they continue to get awarded the most unreliable courier service in DE.

This was the worst company in my life, NEVER ORDER FROM THEM CANCEL YOUR ORDER IF THESE PEOPLE ARE GONNA DELIVER YOUR PACKAGE.

Amazon, Gls, Dhl, Are so much better. They make sure you get your package.

The DPD driver did not even come to my street, i was waiting for 2 hours becuase last time he did the same. Reported adress not found but he never came. This is the second time. Customer service is also shit

Mail no delivered with bogus reasons. Apparently no space in car (never reported on website but after 3d call the customer support told me), then incorrect address. Not true, worked just fine a few weeks ago with DPD! Terrible call center rigged so you go crazy before getting support. After stuck in queue for half hour the person hangs up or call drops. Life time wasted and no way to get it back. Worst delivery company out of DHL, Hermes, GLS by far.

In my opinion, they are extremely unreliable. They cannot check what is happening with your parcel, neither give you an option to pick up the parcel. The parcel delivery never comes to your house, if you can, choose other provider, always. Also their customer service is unfriendly and is misleading people. I was told that the parcel will be delivered, however, the delivery person never came.

Unclear communication per email. Unknown status of the package.
Would not recommend and definitely won’t use ever again!

2 orders with dpd
I had problems with delivery with both of them