MyBudapester.com Reviews 

Fantastic experience, highly recommend this site

Update - day 7 and they have got back to me to cancel and offer a refund. I understand deliveries could be delayed but a) it wasn't dispatched until after 5 days, and b) they could let me know it will be delayed. They have now resolved it which is good, but the customer service hasn't been great.

Update - day 6 and I receive a dispatch note via email. Still no response to my emails or request to cancel. Unbelievably bad customer service.

Day 7 - still showing as waiting to be picked up by DHL, and still no reply to my numerous emails and my request to cancel.

I am in the UK.
I ordered boots 5 days ago, with the offer of 3-5 day delivery.

They have not arrived, and I have not received a reply to any of my 3 emails.
The phone number has a German message and then cuts off. I have just sent a message via their contact form, asking them to cancel the order.

I was worried about ordering from them for the first time and it seems I made a mistake to put my faith in them.

Honestly I'm not sure they're a legitimate company at this point!

Good packaging, shoes arrived in good state, would buy on site again

My package was lost and I have been trying to get in contact with MyBudapester about it for the last week and I have not heard anything back. I have been in contact with DHL for the past two and a half weeks and they have officially claimed my package "lost". I am trying to get in contact with MyBudapester but they will not contact me back. I am extremely disappointed and frustrated because I should not be paying for my package they was never delivered.

IN RESPONSE TO MYBUDAPESTERS RESPONSE:
My package was never delivered. The package that you are saying was delivered was wrongly labeled to my name but it was actually my neighbors package. I had worked with DHL for over a month trying to locate my package but they officially claimed it as lost. I sent you this proof yet you chose to disregard it and all the information that I told you. It has been over two months since this has occurred and I have received no help to move in the right direction. I gave the whole history and proof of it but you just came back and told me what I already knew. Please see my email response to you and help me with this issue. I am very frustrated and would love for this problem to be resolved.

I've just found my dream bag, at mybudapester on sale more than -30%, no other web shop offered such an excellent price.
Delivery was also really fast, so the bag arrived exactly to my birthday.
I read a couple of negative feeds about the company, please ignore them, it went everything the way I expected! Thank you very much!

I ordered a pair of trainers of this website a month ago. I didn’t like how they looked in person so I sent them back 3 days later , they let me know they received them and they said they would refund me after 10-14 days. I’m still yet to receive it. I emailed yet again today and they told me another 14 days due to corona. I would not order from this company atall as the customer service is terrible and not helpful atall! All in all I would be waiting a month for my money back and I am very not happy with how they treat there customers.

Long story short: A disappointment
The delivery came in good timing which i was happy about but the delivery process overall was a terrible experience. Upon arrival the box was ripped without all my paid items inside (pics were sent via email). I do understand that not all flat numbers are on the doors but that is no excuse. However, luckily a vacant neighbour had retrieved my package but the shoes (mcqueens) were damaged, i am not sure because it was not properly quality checked or something but it is upsetting to see. As i knew it was a mistake and the reviews are mostly good i prefer not to rant with this review, but what has made me very upset is that mybudapester has not replied to my emails for a few days. I have also called numerous times with no answer. It has been resolved in a very non-respective manner and i will escalate this.

Please follow me up on this so it can get sorted. I honestly do hope something like this does not happen again

Regards.

UPDATE;

They replied on trustpilot saying several emails over weeks and said my verdict was but they had only gave me their one and only verdict last week (have photographic evidence of this 6th January at 5:28pm) and it is ironic they said my comments were contradicting as after i signed the form for damage they gave up with the investigation

My reply to their email was (6.44pm) :
Also to make it clear so there is no confusion, before i found out the shoes were damaged from my neighbours there was days gaps between this and signing the form. As if it was a situation where i had signed the form straight away and i had the shoes after, that would not help the situation. You are also forgetting that i did fill out a form stating the shoes were damaged? Is this not a signature? And you are also forgetting that i REPETITIVELY ASKED to sign a form stating that the item was damaged but you did not cooperate, hence me having to alter the form myself and send it. So in return in your statement there was no sudden change in me filling out the form, in fact i was more eager to alter the form and sign it than you were to complete the investigation, which i did. All the evidence of this is in the emails.
So as aforementioned, please sort this out appropriately. It does not necessarily have to be a full refund of some sort, as the item is in my possession, but compensation that shows a fair reflection of what has gone on here. Because it CERTAINLY IS NOT over €400 worth with these issues.

Was a little worried as U.K. buyer. Superb experience and goods arrived as expected in top condition and beautifully packaged. Will be back ( when you have another discount offer ). Well done

Great product and fast delivery will definitely buy from here again.

Everything about my purchase was excellent. More than expected.

A very easy to use and simple ordering process as well as timely delivery.

Very happy with the service and experience as a whole.

This was my first experience of shopping with MyBudapester and I must say what an excellent experience it has been. The speed of delivery was amazing, packaging was secure and robust.
The Moncler item is exactly as ordered. Without a doubt, the best online shopping experience I have encountered.
Keep up your high standards MyBudapester.

I am very happy with the service I received package came on time, in excellent condition and nicely wrapped. I would like to give thanks to customer service support on the quick response to my queries. I would definitely use this site again and would recommend it also.

Good service, although the 'contact' phone number was not included. 'Customers' telephone number was available and everything was handled correctly and quickly. The delivery was good and fast and the shoes are very nice and perfect.

Customer service were very friendly and the delivery process was right on time

1. I love my purchase! 2. The shipping! My package came so quick, like the next week! 3. The Budapest packaging is so cute! It made me even more excited to open it!

This was the first time I ordered from Budapester, but it won’t be the last. The Valentino boots arrived very quickly and in
perfect condition. I’m very happy with Budapester.

Excellent Service ! Goods wrapped to withstand any storm

My order arrived in 3 days!!! 5 stars everything legit definitely will be recommending others!!and purchasing from this site again