MyBudapester.com Reviews 

1,094
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

DISHONEST AND BAD CUSTOMER HANDLING. I went here with my GF to check out a pair of shoes and the lady here was very nice at first and she helped me find my size and even gave me a pair of sock... See more

Rated 5 out of 5 stars

Crockett & Jones Coniston boots arrived in Canada very quickly by courier with excellent online tracking , were as described on website and in good condition,right size etc. They were nicely packed, i... See more

Rated 5 out of 5 stars

The shopping experience has been great, probably because I found the Alexander Mcqueen shoes that I was really looking for but on the other hand my payment app didn't work at first and Ina from the... See more

Rated 5 out of 5 stars

I am very impressed buying from Budapester, the package arrived very fast via DHL, no need paid extra tax becouse already include. The product is highly branded. Very recommended seller

Company details

  1. Online Marketplace
  2. also in
  3. Fashion Accessories Store
  4. Footwear Wholesaler
  5. Handbags Shop
  6. Shoe Store

Written by the company

Mittlerweile zählt MyBudapester.com zu den weltweit führenden Adressen für Schuhe, Taschen und Lederaccessoires der begehrtesten Designer. Seit seiner Eröffnung konnte MyBudapester.com einen treuen Kundenstamm für sich gewinnen, der von Liebhabern luxuriöser Klassiker bis hin zu jungen Trendsettern reicht. Unser Onlineshop MyBudapester.com ist geboren und bietet das Beste von über 120 internationalen Top-Designern - und das rund um die Uhr - weltweit. Die Verwendung der neusten Technologien im E-Commerce haben MyBudapester.com rasant zu einem der führenden Retailer für Luxusgüter im Internet gemacht. Seit dem 01. Juni 2024 gehört MYBUDAPESTER zum Berliner Premium Schuhunternehmen SHOEPASSION Durch den Zusammenschluss ergeben sich viele Vorteile für Sie als Kunde: - Erweiterung des Sortiments um hochwertige und handgefertigte Schuhe, Taschen und Accessoires - Verbesserte Benutzererfahrung durch kontinuierliche Optimierung des Shops - Erstklassiger Kundenservice durch die gebündelte Expertise von MYBUDAPESTER und SHOEPASSION - Exklusive Angebote und Sonderaktionen


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(1,094)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

First time ordered

First time ordered, nice website, nice brands, easy paiement & fast delivery . Happy costumer !

16 February 2021
Unprompted review
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Reply from MyBudapester.com

Dear Alexandra,

thank you very much for your feedback!
We are happy that you are satisfied with your order and look forward to welcoming you soon again.

Kind regards,
MyBudapester

Rated 4 out of 5 stars

DHL shipping fast but The store…

DHL shipping fast but The store packaging super slow I was wondering there’s another fake website all not.

The package is well received and shoes look gorgeous

15 February 2021
Unprompted review
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Reply from MyBudapester.com

Dear Jan,

thank you very much for your review! It's great to hear that you enjoyed shopping with us.
Unfortunately, some processes currently may take longer than usual due to the Corona protection measurements.

Yours sincerely,
MyBudapester

Rated 5 out of 5 stars

Great quality and fast shipping

This is the first time that I ordered something from Budapester. My bag arrived pretty fast even though I live in Toronto and it came all the way from Europe. The bag looks just as good as the picture. I'm very satisfied and happy with my purchase.

14 February 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Naz,

thank you very much for your kind review. We highly appreciate your positive feedback and are happy to welcoming you soon again!

Yours sincerely,
MyBudapester

Rated 1 out of 5 stars

Horrendous service!

Bought a pair of size 10 shoes and ended up getting 2 shoes of different sizes - one size 10 and the other size 7. Not even close together. Then I had to fight hard for a response to get a return reference. Eventually after getting the return slip, it took them a long time to refund me, following numerous emails and attempts at calling. These guys are quick to take your money, offer appalling service and then ridiculously slow to return your money. Very unprofessional! Avoid like the plague!

13 February 2021
Unprompted review
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Reply from MyBudapester.com

Dear Neil,

we completely understand your frustration regarding the wrong delivered shoes.
We will work on the reason for the issues that have occurred in order to prevent future inconveniences of this kind. Unfortunately, some processes may take longer than usual due to the Corona protection measurements. We apologize for it.

Kind regards,
MyBudapester

Rated 1 out of 5 stars

AVOID IT IF DO NOT WISH TO LOSE YOUR MONEY!!!

Have never received my order made on 28.11.20 for nearly £1300. Hundreds of calls to DHL parcel and mails to MyBudapester with no reply. They reply only reviews here actually. Claiming money back through my bank so nearly for 3 months neither my order or money back. DHL PARCEL admitted that they had damaged my parcel but My Budapester did not take any steps to investigate it and they did not refund despite all my complaints. You should think 1000 times if you are ready to lose your money and to claim them through your bank only as the retailer never responds and never takes any responsibility. The worst retailer and the most terrible customer experience for the whole life. order number 100236827 from 28.10.20

13 February 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Hello Olga,

An investigation has already been initiated, we are currently waiting for a response from DHL. Unfortunately, this process takes a few weeks. As soon as we have an update, we will notify you immediately. Please be assured that it is also in our interest to solve this issue as soon as possible.

Best regards,
MyBudapester

Rated 4 out of 5 stars

Happy with the experience

My order arrived safely, nicely wrapped and cushioned with protective packaging. There was a slight delay, a warning to that effect would have been useful. However, I received exactly what I ordered and in a relatively timely manner. All good.

9 February 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Helga,

thank you very much for your kind review.
Visit us soon again!

Yours sincerely,
MyBudapester

Rated 5 out of 5 stars

Enjoyed my order

I made my order on 31.01.2021 and get it on 08.02.2021 in Estonia. Pretty fast, although promised delivery was 05.02.2021. Nicely packed.

8 February 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Julia,

thank you very much for your kind review. Visit us soon again!

Yours sincerely,
MyBudapester

Rated 5 out of 5 stars

First buy and everything was perfect!

This was my first buy from MyBudapester and everything was smooth from order to delivery. The shoes I received are as I expected and match completely the description and images on the site.
Delivery was fast and the packaging was robust and protective. Definitely I would buy on MyBudapester again!

5 February 2021
Unprompted review
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Reply from MyBudapester.com

Dear Marco,

thank you very much for your kind review.
We highly appreciate your positive feedback and are happy to welcoming you soon again!

Yours sincerely,
MyBudapester

Rated 5 out of 5 stars

Perfect Deal Perfect shoes

Perfect deal

5 February 2021
Unprompted review
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Reply from MyBudapester.com

Dear Helmut,

thank you very much!
we appreciate your great feedback and are happy to welcoming you soon again!

Yours sincerely,
MyBudapester

Rated 5 out of 5 stars

Great purchase

The sneakers are beautiful, I’m very satisfied, delivery was fast. I will definitely buy from you again!

4 February 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Ana,

we very much appreciate your great feedback!
We are happy to welcoming you soon again!

MyBudapester

Rated 4 out of 5 stars

Excellent service …

Very good service from also english speaking staff. Package arrived a few days later than first indicated, but when it first arrived it was a pleassure to open. Very delicately wrapped, and the shoes looked very good.
However, unfortunately they where a bit too small, and now I have to return for exchange.
But I guess this will behandeled smootly.

31 January 2021
Unprompted review
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Reply from MyBudapester.com

Dear Per,

thank you very much for your kind feedback. It's a pleasure to hear that you are satisfied with our service. What a pity that the shoes don't fit. Please contact our customer for a free return label, we are happy to provide you one via e-mail. If you have any further questions, please don't hesitate to contact us at any time.

MyBudapester

Rated 5 out of 5 stars

Fantastic service! The item arrived on time and in a…

The item arrived on time and in a beautiful package. Fantastic service we will definitely use this company again in the future.

29 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Buongiorno Serena,

grazie per il suo feedback positivo, che ci fa tanto piacere! Siamo contenti che il prodotto acquistato le piaccia! Torni a trovarci presto!

MyBudapester

Rated 4 out of 5 stars

Will see...

The seller advertises fast delivery and that ‘the merchandise will be ready for dispatch one business day after the receipt of payment, at the latest’.
They also inform they “process and send orders during their main service hours, Monday to Friday, from 10:00 am till 7:00 pm EST and Saturday, from 10:00 am till 6:00 am EST.

I placed an order on Jan 27 at exactly 1:36pm EST.
Today, Jan 28, at exactly 9pm EST I haven’t received a shipment confirmation yet.

This being said, I will send an email asking for an explanation and status of my order, which should be answered within 24h which is the lead time advertised by the seller. Should I not receive an answer in 24h starting now I will drop one more star off.

So basically this is how this works: one promise unfulfilled = -1 star. One action deserving a pat on the shoulder (good customer care) = +1 star... and so forth till I receive the item (or not).

#200010554

Looking forward to an update from the seller.

BS

29 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Bruno,

we kindly inform you that our customer service team has already contacted you via e-mail.
Please check your inbox.

If you have any further questions, please don't hesitate to send us an email to kontakt@mybudapester.com at any time.

Kind regards,
MyBudapester

Rated 5 out of 5 stars

This was my first buy from your webpage…

This was my first buy from your webpage and I received my beautiful boots today. They are just as I expected and match completely the description and pictures on the website.
Even the wrapping was beautiful and a had an exclusive feel which made me feel special. Definitely not the last time I use your webshop.

22 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear B,

thank you very much for your kind review.
It's to hear that you are happy with your overall shopping experience.
Visit us soon again!

MyBudapester

Rated 5 out of 5 stars

Good product and very fast delivery

Good product and very fast delivery. The delivery tracingsystem was just perfect. Very nice parcel, it was a joy to open it. From my experience I can recommend MyBudapester.

22 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear A.K.,

thank you very much for your kind review.
It's to hear that you are happy with your overall shopping experience.

Visit us soon again!

MyBudapester

Rated 5 out of 5 stars

The package arrived safely and was…

The package arrived safely and was nicely packaged. Fortunately, I chose the right size. I am happy with my new companions.

20 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Bettina,

thank you very much for your kind review.
Enjoy your new shoes!

Kind regards,
MyBudapester

Rated 4 out of 5 stars

Ok but could be better

Everything was ok, but I waited a bit too long for delivery (more than 2 weeks)

14 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Ana,

Unfortunately, there may be slight delays in delivery during peak times, such as the sale. We apologize for the long waiting time and hope you nevertheless enjoy your order. Visit us again soon!

Kind regards,
MyBudapester

Rated 2 out of 5 stars

Order : 100245789

My order is 100245789
I paid for item £296.07 but you refunded me £280.15 so I lose £15.92 in 3 days. I emailed to you a lot of time to tell you I can wait until next week when DHL accept to send the item to the UK but you didn't answer anything. What’s a scam company. AVOID !!!!!!

14 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Good day,

We very much regret your negative review.

You selected the currency in € in the order process. We have received 314,10€ and refunded the exact same amount, 314,10€. PayPal converted this amount into £ when we made the refund. The PayPal conversion rate was used, which leads to the difference you complained about. We therefore have no influence on the differential amount.

If you have any further questions, please don't hesitate to contact our customer service at any time.

Best regards,
MyBudapester

Rated 3 out of 5 stars

My order number: 100245789

My order number is: 100245789
I still waiting for reply from you. I sent few emails but there’s no answer back my questions and Confirmation my order request.

13 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Trần Thanh Trà,

we very much regret your review.

As explained in several previous mails, we currently are not able to deliver to the UK, as our logistic partner DHL has determined an immediate suspension of services:
It is currently not possible to send packages or parcels to the UK or Ireland.
We therefore were forced to cancel your order.

However, DHL will start to accept parcels again shortly.
If you are still interested in the item, we kindly ask you to place a new order, once the shipping option for the UK is available again.

Kind regards,
MyBudapester

Rated 3 out of 5 stars

My item did not exist

I made an order two weeks ago. As one week later I had not received any shippment confirmation, I decided to contact them. It turned out they had not stock of the shoes I have bought so they couldn't not send them to me. I am still waiting for the refund of my 320€.

----
I modify my review because after this the store got in touch with me explaining me the confusion. They had found my item in another store in Hamburg and I finally received my shoes last Friday. They are correct. Thanks for your help.

13 January 2021
Unprompted review
MyBudapester.com logo

Reply from MyBudapester.com

Dear Rocío,

as explained in several e-mails, the shipping of your order has been delayed.
Unfortunately, due to the current Covid19 situation worldwide, there might occur some delays in international shipping. We kindly inform you, that your order is already on its way, the tracking link has been sent to you via e-mail, please check your inbox.

We hope for your understanding and apologize for the long waiting time.

Yours sincerely,
MyBudapester

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