MyBedFrames Reviews 

293
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional sturdiness and beauty of the furniture pieces, noting that all ordered items arrive promptly and completely without any hassle. Buyers also warmly appreciate the incredibly knowledgeable support team and the remarkably smooth, straightforward ordering process from beginning to end. Some reviewers were not happy with order accuracy, occasionally experiencing specific issues such as missing small hardware components or receiving incorrect product colors. Despite these occasional fulfillment mistakes, shoppers consistently remain very satisfied with the fantastic overall value and exceptionally high quality provided by the business.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, attractive... See more

Delivery service

Consumers find delivery service to be efficient and professional, often praising speedy arrivals and helpful... See more

Quality

Clients share positive opinions on quality, frequently describing the furniture as strong, attractive,... See more

Order

People report positive experiences with order, highlighting a seamless process from start to finish.... See more

Service

Customers expressed great satisfaction with the service, highlighting valuable phone advice, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service all the way. I spoke with Louie regarding the order and he was so helpful, knowledgeable and understanding. Delivery was speedy and communication good.Bed base is great,... See more

Company replied

Rated 5 out of 5 stars

I was MORE than pleased with the bed,it is very well made, it was straightforward to buy ( I wouldn't normally buy furniture on line) but I'm more than pleased I did. Strong, attractive, comfortable .... See more

Company replied

Rated 5 out of 5 stars

Ordered a divan bed from My Bed Frames we were notified straight away it was 10 days delivery. The divan turned up exactly on time and the delivery driver was very kind and helpful. Unfortunately it... See more

Company replied

Rated 5 out of 5 stars

Very pleased with our bed purchase. Communication re delivery was excellent and we received it without any hassles. The bed is lovely, and was a great price. We dod have a query about something and t... See more

Company replied


Company details

  1. Bed Shop

Written by the company

We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(293)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very bad

Very bad , I bought a a Ripon tv stand , the send me the wrong color , I shoose the natural color , but they send me grey color. When I complain , they said it is natural color not grey , I asked for return , they send me an address to send it myself, and pay for the return myself , very bad

15 July 2026
Unprompted review
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Reply from MyBedFrames

Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you were disappointed with your experience.

We were pleased to have the opportunity to speak with you and discuss your concerns. After reviewing everything together, we confirmed that the TV stand supplied was the correct colour ordered. We completely understand that colours can sometimes appear different in person compared to online images, and we're sorry that the finish was not what you had expected.

As the item received was the one ordered, our standard returns policy applied. We appreciate that this was not the outcome you had hoped for, and we're grateful that you took the time to discuss the matter with us.

Thank you again for your feedback. We truly value all customer comments and will continue to use them to improve our products and the service we provide.

Rated 5 out of 5 stars

We ordered a replacement sofa bed…

We ordered a replacement sofa bed mattress for a sofa bed kept in the conservatory. Easy to order , delivered when they said they'd deliver, great product and quality. I was surprised what good quality it was considering how cheap it was. Would definitely recommend.

1 June 2026
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are so pleased you found the sofa bed mattress to be of great quality for the price and will definitely recommend our company to others.

Rated 5 out of 5 stars

Great!

Great!
Delivery was prompt, product we wanted was perfect.

1 May 2026
Unprompted review
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Reply from MyBedFrames

Thankyou for the review, can't ask for more than that!! So glad you were happy with everything, thanks again for the 5 stars!

Rated 5 out of 5 stars

Everything come just as expected the…

Everything come just as expected the drivers were very helpful as my parcels were very heavy. We definitely use them again.

12 June 2026
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you will use our company again and that everything was as expected.

Rated 5 out of 5 stars

Excellent customer service f

Excellent customer service from the start of ordering, keeping me up to date on the progress of my order & the arrangement with Executive Home Delivery to deliver my furniture. The delivery guys were friendly & polite. Would use this company again.

29 June 2026
Unprompted review
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Reply from MyBedFrames

Thank you so much for a lovely review, so glad you were happy with all aspects of the ordering process and great to have a shoutout for our hard working delivery team! Thanks again for the 5 Stars!

Rated 5 out of 5 stars

Excellent mattress

Excellent mattress. Prompt, efficient delivery.

17 June 2026
Unprompted review
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Reply from MyBedFrames

Thankyou for the review, so glad you are happy with your purchase and thanks for the shoutout for the delivery team! Thanks again for the 5 stars!

Rated 5 out of 5 stars

Excellent quality 20-10-2024

It's been over a year since I got my
Pocket Spring Replacement Sofa Bed Mattress and it's still much as described. I really love it.

16 June 2025
Unprompted review
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Reply from MyBedFrames

Now this is what we call a review, keep an item for a year and hen decide its worthy of its 5 stars! Thanks so much for putting the review up and so glad you are happy with your purchase!

Rated 5 out of 5 stars

Really happy with my order from My Bed Frames…

Ordered a divan bed from My Bed Frames we were notified straight away it was 10 days delivery. The divan turned up exactly on time and the delivery driver was very kind and helpful. Unfortunately it was discovered that the bed base was missing a set of casters. A conversation with a delightful lady at My Bed Frames resulted in the casters being sent next day delivery. Would definitely use this company again.

8 June 2026
Unprompted review
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Reply from MyBedFrames

Thank you for taking the time to write a review. We are sorry the castors were missing, but pleased you found our service to be good and would use our company again.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery. Great bed. My son loves his new single bed!

7 March 2026
Unprompted review
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Reply from MyBedFrames

thankyou for the review, so glad your son is happy with the divan bed base and Julia mattress! So glad you were happy with the speed of delivery too! Thanks for the 5 stars!

Rated 5 out of 5 stars

FANTASTIC COMPANY

Ordered the EDWARD BED FRAME Thursday evening and it was delivered on Monday! Unfortunately, the Finial knobs were missing from the packaging. I contacted MY BED FRAME and spoke to Nadia and after apologising profusely she contacted the supplier and the Finials were sent out the next day and received the day after. FANTASTIC SERVICE and brilliant bed and price. 100% recommend this company.

1 December 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found our company fantastic and will recommend our company.

Rated 5 out of 5 stars

Victoria bed frame

Easy ordering process and speedy delivery. The bedframe is good quality and good value for money. We were pleasantly surprised at how solid it is and we are very happy with our purchase. Would use this company again in future.

26 June 2025
Unprompted review
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Reply from MyBedFrames

Thank you for taking the time to write a review. We are pleased that you would be happy to use our company again.

Rated 5 out of 5 stars

5 star service, delivery and quality.

Perfect service and very quick delivery. The bed is exactly what I was looking for. Could have more fabrics choices but still very pleased with the fabric I ordered. Thank you for a stress free shopping experience.

4 November 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review.

Rated 5 out of 5 stars

Great all round

Great product at a great price with great customer service.

What else do you need?

21 April 2025
Unprompted review
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Reply from MyBedFrames

What else indeed! I completely agree - we can't ask for more than this as feedback, thanks for the review and of course the 5 stars!

Rated 5 out of 5 stars

Excellent experience with this company…

Excellent experience with this company from start to finish- Very helpful and efficient-
Highly recommend! Celia Webster

8 October 2025
Unprompted review
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Reply from MyBedFrames

Thankyou so much for lovely review, really appreciate your kind words and can't ask for any more than this. thanks again for the 5 stars!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, the delivery was easy and they were incredibly helpful. My frame is absolutely beautiful, better than I expected considering the price and quick delivery. Would highly recommend

23 September 2025
Unprompted review
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Reply from MyBedFrames

thankyou for such a wonderful review, so glad you are happy with your purchase and all aspects of the ordering process, hope you continue to enjoy your purchase! thanks again for the 5 stars!

Rated 5 out of 5 stars

Beautiful solid oak ottoman bed

Beautiful solid oak ottoman bed !
Very heavy & sturdy !
I love it !
Excellent service & prompt delivery.

A bit of feedback; the small black cloth handle supplied, isn’t sufficient or long enough to enable the ottoman base to be lifted to access the storage area.. which is frustrating .. However, I managed to improvise, using a long belt as a pull handle ! & still love the bed overall :)

15 September 2025
Unprompted review
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Reply from MyBedFrames

Many thanks for the review and appreciate your thoughts, i will send these to design to see what can be done to improve the user experience, thanks again for the great review and glad you are happy, thanks again for the 5 stars!

Rated 5 out of 5 stars

Perfect Scandi bed frame.

The bed we ordered was just as we hoped, really good quality wood (scandi style bed frame), very solid and excellent finish / colour.
No issues in assembling it, instructions clear and all fittings supplied.
Excellent service all round, including delivery.
Darren & Sarah, Cardiff.

25 July 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found the bed frame perfect and good quality.

Rated 5 out of 5 stars

Great order and product

The company were great to deal with and were able to ask all my questions before ordering. The order was delivered and when I made a mistake on the castors they were great and replaced the parts. The divan with drawers is well built and we are really pleased with it

12 August 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found our company great to deal with.

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate, easy ordering and very speedy delivery
good quality product and very pleased overall

11 September 2025
Unprompted review
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Reply from MyBedFrames

Thankyou for the lovely review, so glad you are happy with al aspects of the ordering process and of course the item itself, hope you continue to enjoy your purchase - thanks again for the 5 stars!

Rated 5 out of 5 stars

No problems with this company

No problems with this company. Very prompt delivery of a very good product. 5* all the way for me.

11 September 2025
Unprompted review
MyBedFrames logo

Reply from MyBedFrames

Many thanks for the review and glad we met all your expectations! Hope you continue to enjoy your purchase and thanks again for the 5 stars!

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