I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
Company replied
Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
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Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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I would like to commend My 1st Years…
I would like to commend My 1st Years for their outstanding customer service.
I recently made a mistake when placing an order and entered incorrect details for a personalised product. Although the error was entirely my own, the team at My 1st Years went above and beyond to help resolve the issue. They replaced the item without hesitation, even though they were under no obligation to do so.
A special mention must go to Dorota, who provided one of the best customer service experiences I have ever received. Dorota was professional, understanding, and incredibly helpful throughout the process, making what could have been a stressful situation very easy to resolve.
It is rare to find a company that places such a strong emphasis on customer satisfaction. My 1st Years exceeded my expectations, and I would not hesitate to recommend them to others.
Thank you again for your exceptional service.
1 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your incredibly kind review.
We're delighted to hear that we were able to help resolve the issue with your personalised order and that the experience exceeded your expectations. Providing excellent customer service is extremely important to us, and it's wonderful to know that this was reflected in your experience.
A special thank you for your kind words about Dorota. We will be sure to pass your feedback on to her, as she will be thrilled to know that her support made such a positive difference.
Thank you again for taking the time to share your experience and for recommending My 1st Years. We truly appreciate your support and look forward to helping you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
excellent customer service
Great customer service from Dorota she sorted my issue quickly and efficiently
3 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing service
Amazing service! Had to amend my order and Aleksandra responded to my email and sorted it straight away.
2 June 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Poor customer service
Poor customer service, asked for help regarding delivery. No service or help at all, told cancel order.
26 May 2026
Unprompted review
Reply from My 1st Years
Hi, we’re sorry to hear that you feel disappointed with the service received.
Your order was placed using our standard delivery service. We understand that you later contacted us requesting for the order to be shipped as soon as possible, however once an order has been placed we are unfortunately unable to change the delivery service selected at checkout.
To try and help, we offered the option to cancel the order so that a new order could be placed using the next day delivery service instead.
We apologise again for any frustration caused and appreciate your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
I got a backpack in selfridges and the…
I got a backpack in selfridges and the personalisation has overlapped slightly. Upon sending pictures via email the customer service was quick and efficient. Ewelina instantly sent me a shipping label to send the backpack back to them and sent me a new one in a timely manner. A shame it wasn’t quite right to begin with (unlike the company as I already have three personalised items from them) but the customer service made it super quick and easy to resolve. Thank you for your help
29 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely and detailed review. We’re very sorry that the personalisation was not quite right on this occasion, however we’re pleased to hear that our customer service team was able to resolve this quickly and efficiently for you.
Ewelina will be delighted to hear your kind feedback. We always aim to make the process as smooth and stress-free as possible, so it’s wonderful to know that the replacement was arranged quickly and easily.
Thank you again for your continued support and for trusting us with your personalised gifts.
Best regards, Aleksandra, Management Team, My 1st Years
Customer service poor
So I ordered a sheep and robe personalised. On the sheep the name was moving around and the sheep actually had a mark on it.
The gift box itself was as damaged.
Contacting customer services was poor.
The only thing they would offer me was £5 STORE CREDIT. Which is no use to someone if they have received poor customer service and will not be returning as a customer.
They eventually sent me another gift box out which again was damaged on arrival. To which there response was we can’t refund anything as our gift boxes are a goodwill gesture.
So does this mean that if you revive a gift box because you spent over £60 and got one free that it should be damaged.
They also suggested I return the entire order. Now that’s great if there’s not a new baby you are meeting and don’t want to arrive without a gift.
Very poor compensation attitude and just all round not as good as they use to be.
Save to say I won’t be ordering from them again!
26 May 2026
Unprompted review
Reply from My 1st Years
Hi, we are very sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your feedback.
We understand how upsetting this must have been, especially as the gift was for meeting a new baby. We would like to clarify that we did offer both a return and a replacement for the personalised soft toy, however this was not accepted. In addition, we replaced the complimentary gift box twice and also offered £5 store credit as a gesture of goodwill.
As the gift box is a complimentary item and not a paid product, we are unfortunately unable to offer a refund for this item. However, we completely understand your frustration regarding the condition it arrived in and we are very sorry that the replacements did not meet expectations.
Please be assured that your feedback regarding both the product quality and the customer service experience will be passed on to the relevant teams for review.
Best regards, Aleksandra, Management Team, My 1st Years
Fabulous customer support
I had the most wonderful customer support from Shannon when I had a small problem with an item I had ordered. Thank you for sorting it out so promptly and for being so kind and helpful. I would thoroughly recommend this company to anyone. X
26 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review. We’re delighted to hear that we were able to help resolve the issue for you promptly and that you found the service kind and helpful.
Your wonderful comments will be passed on to Shannon and the wider team. Feedback like this truly means a lot to us.
Thank you again for your recommendation and support!
Best regards, Aleksandra, Management Team, My 1st Years
Beautiful Gifts & Excellent Service
We purchased some birthday gifts for a little girl turning 2 and were genuinely so impressed with My 1st Years. The delivery was very fast, everything was packaged beautifully, and the luxury gift box was excellent quality. The items themselves were lovely and felt really special. Can’t fault the service at all - a fantastic experience from start to finish.
23 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Everything is 5 stars
The product is great quality. I made a mistake with my order. Customer services were fantastic. They rectified the issue immediately. They had no need to do this given that error was mine in the first place. I would order from this company again and recommit to others. Thank you.
17 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great customer support
I emailed the company before ordering to check whether they could support personalisation in a foreign language script. They said they could, but unfortunately when I received the product, the script was completely incorrect, somehow backwards from what I provided. This was disappointing; however, the customer service team were absolutely amazing about getting a corrected replacement sent out on express delivery. The replacement looks wonderful and I'm really grateful to the team for working so quickly and helpfully to sort things.
22 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to leave your feedback.
We are very sorry that the original personalisation was incorrect, especially after you had contacted us beforehand to confirm that the foreign language script could be supported. We completely understand how disappointing this must have been.
However, we’re delighted to hear that our Customer Service team was able to resolve this quickly for you and arrange a corrected replacement on express delivery. It’s wonderful to know that you were happy with the final product and the support provided.
Your feedback is greatly appreciated and will also help us improve our processes for personalised orders in different scripts moving forward.
Thank you again for your patience, understanding and kind comments.
Best regards, Aleksandra, Management Team, My 1st Years
Shipping to Australia
Wanted to place an order with 1st Years but wasnt sure if they shipped to Australia, so i contacted them on WhatsApp. Aleksandra promptly responded to my enquiries and advised 1st Years do ship to Auz but not larger items....so not the personalised chair I wanted :( This may change in the future, so always check with the WhatsApp team. Aleksandra was very helpful, polite and speedy *****
21 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review.
We’re sorry that we were unable to ship the personalised chair to Australia on this occasion, however, we’re really pleased to hear that we were able to assist you promptly and provide clear information regarding our international shipping options.
Thank you again for taking the time to share your experience with us, and we hope we may be able to offer even more international shipping options in the future!
Best regards, Aleksandra, Management Team, My 1st Years
I have used my first years many times…
I have used my first years many times now for various gifts for my own children and others. Particular thanks to Krisha from customer services recently who emailed to say my gift had been delivered to the wrong address but that they were offering to replace the gift as a gesture of goodwill. From the email I actually managed to track down the address and was able to get the original gift back. But, I really appreciate the effort from the team helping me out! Thank you, great customer service.
19 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review and for continuing to choose My 1st Years for your special gifts.
We’re so pleased to hear that you were able to track down the original parcel and that Krisha was able to assist you throughout the situation. We will be sure to pass your kind comments on to her and the wider team. Feedback like this truly means a lot to us.
Thank you again for your support.
Best regards, Aleksandra, Management Team, My 1st Years
Horrible Customer Service - avoid
I ordered a gift for a friend who had a newborn. The gift did need to ship internationally to Canada. The business was incapable of doing this despite saying they do international shipping.
What is worse is that on both occasions of them trying to ship WEEKS went by and only when I chased them did they revert saying the items were on the way back to them. Presumably, had I not emailed, the would have silently pocketed my money.
19 May 2026
Unprompted review
Reply from My 1st Years
Hi, we are very sorry to hear about your experience and completely understand your frustration.
We are currently experiencing issues with some deliveries to Canada and we have raised this directly with our courier, who is actively investigating the matter. We are hoping this issue will be resolved shortly to avoid similar situations happening in future.
We also apologise for the lack of proactive updates regarding your order status and appreciate you bringing this to our attention.
I can confirm that a full refund has now been processed for your order.
Again, we sincerely apologise for the inconvenience and disappointment caused.
Best regards, Aleksandra, Management Team, My 1st Years
I ordered a personalized blanket and…
I ordered a personalized blanket and made a mistake on the writing, i contacted the company through email and i got help from
Krisha . She was absolutely amazing she helped me so much with my order. She was kind and made the whole process really easy and stress free. Her customer service was excellent and she went above and beyond to help me. Thank you so much, Krisha!
4 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely amazing service from Krisha
Absolutely amazing service from Krisha
I contacted about an order and she swiftly replied and helped to sort my enquiry. Will most definitely order again following the exceptional service I received
15 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Customer services
Until recently, I’ve never had an issue. Oliwia from customer services was really helpful in replacing the faulty item I had free of charge and with no fuss and included next day delivery in the service. Excellent
13 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely review and continued support. We are sorry that you experienced an issue with your item, but we’re delighted to hear that Oliwia was able to help resolve this quickly and smoothly for you.
We will be sure to pass your kind comments on to her. Thank you again for taking the time to share your experience with us.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent experience with customer…
Excellent experience with customer service. Krisha was very helpful and quick to respond and helped me solve my inquiry clearly and professionally. I thank her for her support.
14 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Very happy with my purchase from 1st…
Very happy with my purchase from 1st Years. Had a slight problem with my order, due to my fault, which was sorted out with great understanding. Communication from the 1st Years team was fantastic.
Would definitely recommend.
14 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great product and great customer service
Ordered a wooden activity cube for a family member's 1st birthday. It got lost/stuck with the delivery company, and when I contacted My 1st Years they responded within an hour and had a replacement sent out immediately. I have now received the replacement 2 days after that email interaction.
Top notch customer service and the activity cube itself is absolutely beautiful and will be a well loved gift.
14 May 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your wonderful review. We’re very sorry that there was an issue with the delivery initially, but we’re delighted to hear that our team was able to resolve this quickly for you and that your replacement arrived safely.
It’s also lovely to hear how pleased you are with the wooden activity cube. We hope it makes a very special and well-loved 1st birthday gift.
Thank you again for your kind words and support.
Best regards, Aleksandra, Management Team, My 1st Years
Worst company to get in touch
Worst company to get them. I was o hold yestetday then phone went silent. I sent watsapp mesage sfill mo reply.
I order a child personalised bikewhere alot of screws were missing but looking at the seat where the child puts their feet it looks uncomfortable.
No return label.
Ive ordered clothes many times. No issues.
I now never want to order again..
Been waiting nearly 20mins. Its 955 now.
I think they have 1 person on the phine on watsapp message
13 May 2026
Unprompted review
Reply from My 1st Years
Hi, we’re very sorry to hear about your experience and understand how disappointing this must have been, especially with screws missing from the product received.
I can see that my colleague arranged a free return for you within 24 hours of your first contact with us, and we will also make sure your feedback regarding the product quality is passed to the relevant team for review.
We also sincerely apologise that you were unable to get through to us straight away. While we do advise that responses may take up to 24 hours, we completely appreciate how frustrating it can be when you need urgent assistance. I will also raise the issue with the phone line experience with our technical team to investigate further.
Best regards, Aleksandra, Management Team, My 1st Years
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