The way the name was printed on the bag pack was not very good and would not withstand washing. We unfortunately had to gift it as we were tight on time, but I had ordered other bags which had the name embroidered on rather than stuck or printed and I found those embroidered of much better quality.
Reply from My 1st Years
Hi Monica, thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the personalisation on your backpack.
We offer both embroidered and flocked personalisation across our backpacks. The personalisation on this particular style is flocked, which is applied using a heated press and is designed to be durable when cared for according to the product’s care instructions. We understand that the finish can look and feel different compared with our embroidered designs, which you may have preferred based on your previous purchases.
We’re sorry that the personalisation didn’t meet your expectations on this occasion, and we really appreciate you sharing your feedback with us.
Best regards, Aleksandra, Customer Services, My 1st Years