musicMagpie Reviews 

360,612
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 33,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the wide selection of pre-loved movies, music, and books available on the platform. Consumers also note the highly competitive prices, consistently reliable product conditions, and the remarkably smooth, straightforward trade-in process for selling old mobile devices. However, some reviewers were not happy with item quality, specifically mentioning scratched music discs, non-working DVDs, or unexpected technical issues with refurbished mobile phones. Additionally, a few people noted occasional delivery setbacks, such as packages experiencing courier delays or arriving with somewhat inadequate protective packaging.

What people talk about most

Product

People report positive experiences with product, noting that items such as CDs, DVDs, books, and refurbished... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and fast arrivals.... See more

Service

Customers had positive experiences with service, highlighting a quick, painless, and reliable process when... See more

Price

Consumers find price to be positive and consistently report great value and competitive rates. Reviewers... See more

Quality

Users describe positive interactions with quality, noting that items consistently arrive in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have two DVD players and want to watch some old favourite. Streaming is charging and more expensive than buying bundles on Music Magpie. All DVD’s arrive quickly and great condition using royal mail.... See more

Company replied

Rated 5 out of 5 stars

Trading in my old phone via Timpson was quick, easy and straightforward. Having had a poor experience with a previous trade in, I particularly valued being able to hand my phone over in person to be a... See more

Company replied

Rated 5 out of 5 stars

MusicMagpie always provide quality (used) material. Wether it is CDs or DVDs or whatever you order. Combined with a first class Postal serve and competitive prices What more could a customer ask for... See more

Company replied

Rated 5 out of 5 stars

Brilliant service provided for selling on a mobile phone. Easy to set up account, good price offered, helpful guides on how to clear personal data before sending, and payment was received straight in... See more

Company replied


Company details

  1. Recycling Center
  2. Cell Phone Recycling and Unlocking Service
  3. Online Marketplace
  4. Used Computer Store

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!

Start Selling Sell Mobile Phones

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!
Fast Same Day Payments
We pay on the same day your items arrive with us, giving you cash to spend sooner!
Tech Price Promise
We guarantee to pay the full amount we offer for your tech (including mobile phones or games consoles) or return them for FREE – no questions asked!
FREE App
Use your phone’s camera to scan your CDs, DVDs, Games and Books for an instant price. It’s easy to sell Tech using our app too!
FREE Courier
We’ll pick your stuff up from your doorstep on a day of your choice. Alternatively, you can send your stuff for FREE from a ParcelShop or Post Office.
Send Your Stuff in One Box
Whatever you’re selling, pack it all into one box. Best of all, you can use any box you like!
Hundreds of Millions Paid Out to Our Happy Customers!
Are you one of them? Leave us a review and let us know what you thought!
Refer a Friend and get a FREE £5!
Love using our service? Tell a friend about us and we’ll give you both a FREE £5! You can refer as many friends as you like, so there’s no limit to the cash you can make. Click the 'Visit musicMagpie' button below to get started!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

361K reviews

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1-star

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4.5

All reviews

(360,612)

32,194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent device for both buying and…

Excellent device for both buying and selling

23 July 2026
musicMagpie logo

Reply from musicMagpie

Hi Stephenie,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

Still waiting for my payment after 2…

Still waiting for my payment after 2 weeks, keep going back and forth over email. I've sent my confirmation (electronic with the tracking number etc) keep asking for the paper copy which I longer have as all the information is the same. Absolutely disgusting, lost all faith I'm going to get my payment. Avoid, avoid avoid!!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing high quality phone this our…

Amazing high quality phone this our second purchase from you
Super fast delivery and great price and customer service

9 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Mrs,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

I always choose music magpie …

I always choose music magpie because their site is always easy to navigate whether buying or selling. Very simple from start to finish

21 August 2026
musicMagpie logo

Reply from musicMagpie

Hi Craig,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Great choice

Great choice, great price and quick service

7 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Kim,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Choosing and purchasing the phone was…

Choosing and purchasing the phone was straight forward with immediate confirmation and details of when I would receive the phone.
I was very happy with the phone although I had a query from apple about the battery and decided to return it communication was great and there was no hassle. Emails with clear instructions were prompt and I felt reassured that everything was clear.

28 August 2026
musicMagpie logo

Reply from musicMagpie

Hi J.,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 3 out of 5 stars

Really good service from magpie but…

Really good service from magpie but their delievery agents Evri Terrible. Its the third time i have had issue with this courier. Took me 3 days waiting around to get items delivered sometimes they didnt turn up. Would be 5 stars if wasnt for delivery.

2 September 2026
Rated 5 out of 5 stars

Excellent service

Excellent service . I'm very happy with their description of the phone I purchased. It's in excellent condition.

27 August 2026
musicMagpie logo

Reply from musicMagpie

Hi Heidi,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Barry Manilow Fantastic

i am so happy with the dvd of Barry Manilow live at the Paris Hilton in Las Vegas it is brilliant you where so quick sending it to me Thank you so much i have been looking for this dvd for a while i give you 10/10

9 September 2026
Unprompted review
musicMagpie logo

Reply from musicMagpie

Hi Julie,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

The purchase of a refurbished iPad…

The purchase of a refurbished iPad lived up to my expectations. The item was as described, arrived within 2 days of placing my order and was packaged well. All I had to do was set it up. I have made several purchases of various items from Music Magpie and have never been disappointed.

2 September 2026
musicMagpie logo

Reply from musicMagpie

Hi D,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

I traded my phone in via a Timpsons…

I traded my phone in via a Timpsons branch on Saturday. This promised me same day delivery. Money was deducted for an almost imperceptible scratch which I accepted.
Since then I have received no money, the account is showing the phone hasn’t been received and music magpie have effectively zero customer service response.

I have, in a very businesslike way been the victim of phone theft.

5 September 2026
Unprompted review
Rated 5 out of 5 stars
musicMagpie logo

Reply from musicMagpie

Hi Duncan,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 3 out of 5 stars

VERY speedy delivery

VERY speedy delivery (i.e. ordered on Friday, delivered on Monday). Impressive 👍.
Unfortunately, two of the six CDs arrived with broken cases and one CD is quite badly scratched (let’s hope it plays ok 🤞). Not so impressive 👎.

7 September 2026
Rated 5 out of 5 stars

You always provide good products and…

You always provide good products and delivery

9 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Marcela,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Quality CD.

Perfect sounds and no scratch quality CD.

9 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Thomas,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great condition, thank you

30 July 2026
musicMagpie logo

Reply from musicMagpie

Hi Jacky,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

I still have not received my order

I still have not received my order, I have called Royal Mail twice and the tracking still has not updated. It’s now been over a week and music magpie still has not replied to me. Awful customer service as theres no way of contacting them other than email and they don't even reply. Feel like I have been scammed. Stay away from this company

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice, great prices, great service.

9 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Glenn,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Mind Reading!!??

As always MM have the fastest delivery time , well as far as I know, they never cease to amaze me! In fact I keep thinking that the next step will be to know my mind and send the cd that I would have ordered next!!! Thus removing the need for me to place an order!! You are really that good in my eyes. Thank you.

8 September 2026
musicMagpie logo

Reply from musicMagpie

Hi Michael,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

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