Multi-Tool-Store Reviews 

554
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really easy to deal with! Excellent Value for money 💰 I made 3 separate Leatherman purchases within a couple of weeks. A Supertool 300m, A Raptor Rescue and a Skelatool CX, All engraved. All arri... See more

Rated 5 out of 5 stars

Absolutely excellent service, contacted them for advice as wanting a gift, contacted and kept in contact through the buying process. Arrived promptly. In excellent time for grandsons 18th, he's a farm... See more

Rated 5 out of 5 stars

Needed a gift for my son and a web search came up with MTS as , potentially, the best option. Purchase process was easy and MTS after sales communication were very helpful. The item arrived securely... See more

Rated 5 out of 5 stars

I bought the Leatherma Wave for our son as a gift for graduation from Army Basic Training. We chose the Wave because several older soldiers recommended it and because of the numerous tools, two knife... See more

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4.8

Excellent

TrustScore 5 out of 5

554 reviews

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4.8

All reviews

(554)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great customer service.

Prices are really competitive and although there was a delay in dispatching my order the customer service was top-notch. I would happily order from the Multi-Tool-Store again when I next need something.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Paid extra for quick delivery. Delivery date past and order not dispatched yet. No response from the company. Poor customer service, would not recommend

20 December 2024
Unprompted review
Multi-Tool-Store logo

Reply from Multi-Tool-Store

Good afternoon,

I'm sorry to hear this, and would like to investigate what has happened with your order. Unfortunately you haven't provided your order details, so I am unable to assist. Please can you email me, my email address is Jamie@outdoor365.co.uk

Kind Regards
Jamie
Multi-Tool-Stpre
Customer Service

Rated 1 out of 5 stars

Avoid this company

Dodgy second hand Leatherman was sent, was not engraved, my hands were covered in black paint that came off the tool and it was to stiff to open. They do not answer the phone
They do not respond to emails. They post on social media that they have answered me but they haven't!!
I just want a refund, tell me how please? I will keep reviewing until I receive a full refund. This has spoilt an Xmas gift

18 December 2024
Unprompted review
Multi-Tool-Store logo

Reply from Multi-Tool-Store

We’re sorry to hear about your experience and want to resolve this matter for you as soon as possible. However, we’ve reached out to you several times via email and are still awaiting your response. Unfortunately, we cannot move forward with a resolution, including processing a refund, until you reply to our emails.

We kindly ask you to stop leaving multiple negative reviews while we’re actively trying to assist you.

Rated 5 out of 5 stars

The engraving on the blade was…

The engraving on the blade was exceptional, I am 100% sure my husband will love his Christmas gift!
He has long been an admirer from watching Vice Grip Garage on Youtube and now he will have one!
Thank you!
Merry Christmas!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded expectation

My item arrived quicker than expected and as a woman who barely knows the difference between a spanner and a hammer I didn’t expect to be as impressed by this item as I am. The multitool has smooth mechanisms so the little gadgets pop out nicely, it has a good weight about it and the pouch is great quality (I’m a girls girl I have no clue on correct terminology but hopefully this makes sense to a man) also the engraving is perfect. Kind of want one of my own now but I think it’s clear to see for myself it would be a situation of “all the gear and no idea”. Very impressive, 5 star service, 5 star item.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Fast despatch at a competitive price

Fast despatch at a competitive price. I have used this company several times now and they consistently deliver a First class service 👏
Thank you 👍🏻

2 November 2024
Unprompted review
Multi-Tool-Store logo

Reply from Multi-Tool-Store

Hi Phillip,

Thank you so much for your kind words, we really appreciate your feedback.

Kind Regards,
Jamie
Multi-Tool-Store

Rated 5 out of 5 stars

Great service time after time

The recent purchase of a Leatherman multi tool was one of many I have made. Multi-Tool Store was as efficient as ever and my purchase was delivered on time without any hitch. I highly recommend this company and the Leatherman multi-tool is a life long gift.

11 October 2024
Unprompted review
Multi-Tool-Store logo

Reply from Multi-Tool-Store

Hi Pauline,

Thank you for your review,

I'm so glad to hear how happy you are with our service,thank you so much for your feedback.

Kind Regards,
Jamie
Multi-Tool-Store
Customer Service

Rated 4 out of 5 stars

Customer Service Good

Customer Service was good and a refund was quickly processed. Although not free delivery, the free returns system was easy to follow.
I had to return the Leatherman pouch as I thought it was poor quality compared to the original supplied with my multi tool.
So all I really lost out on was the initial shipping costs.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

As with all Leathermen products this…

As with all Leathermen products this multi tool is as good as expected. I can only comment on the site, which offered a great selection at good prices. The delivery was really quick and communication was also great.
Really happy with the tool and pouch now it has arrived.

19 October 2024
Unprompted review
Rated 4 out of 5 stars

Excellent business, but slightly let down with their choice of courier.

This is the cheapest place to purchase a new Leatherman in the UK, but I had an absolute nightmare getting it delivered, because they used Parcelforce. Couldn't fault their customer service though, when I explained to them how utterly incompetent Parcelforce were, they had it returned, and then sent it out to me again using Royal Mail instead, and I got it 2 days later. If buying from them I would ask them NOT to use Parcelforce to deliver it, or you'll be in for a long wait.

4 September 2024
Unprompted review

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