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Mozio Reviews 17,807

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TrustScore 5 out of 5

4.9

Transportation Service
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their engaging personalities and safe driving. The service is frequently described as excellent, with many appreciating the punctuality, clear communication, and smooth booking process, making their travel stress-free. People also found the delivery service reliable and efficient, with drivers often assisting with luggage and providing comfortable, clean vehicles. However, some customers also noted issues with the pick-up process, experiencing confusion at meeting points or drivers being late or not showing up at all. A few people were dissatisfied with cancellations, unexpected vehicle types, or a lack of car seats despite booking them.

What people talk about most

Staff

People report positive experiences with staff, consistently praising drivers for their professionalism,... See more

Service

Consumers generally report positive experiences with the service. Many reviewers highlight the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently highlight the punctuality of... See more

Location

Users describe positive interactions with location. Customers appreciate drivers who navigate traffic... See more

Booking process

Clients share positive opinions on the booking process, finding it easy and efficient. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with this service, good price, clear instructions given by email, undated with driver details 24hrs before travel. Once we arrived at our destination very easy to find pick up point,... See more

Rated 5 out of 5 stars

Mozio was an outstanding service car service in Munich, Germany. There was a slight confusion over pick up time at the Munich Airport, but it was corrected with 1 phone call and new arrangements were... See more

Rated 5 out of 5 stars

The car was clean and the driver presented himself well. The ride was comfortable. The driver was rather quiet which was fine. He provided plenty of assistance with our luggage. No surprises or disapp... See more

Rated 5 out of 5 stars

I received reminders the day before departure. The drivers name and number, the time of departure and the time of arrival. Where I was going. And on the day I received more reminders and exact time. C... See more

Company details

  1. Transportation Service
  2. Software Company
  3. Travel Agency
  4. Travel Aggregator
  5. Web Collaboration Platform

Information provided by various external sources

Founded in 2012, Mozio was born out of CEO David Litwak’s experiences travelling to over 60 countries and struggling to find the best local options for getting around. A technology company at heart, Mozio is focused on helping connect customers, local companies, and global travel brands to turn what can be one of the most confusing parts of any trip – getting to and from the airport - into a delightful experience. Whether by train, bus, shuttle, sedan, taxi, limo, water taxi, motorcycle or helicopter, travelers using Mozio’s technology can search for and book the right option for them. Mozio’s technology solutions enable travel brands to drive customer loyalty and effectively monetize on the “last mile” of every trip.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Replied to 63% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service, very punctual, very professional. Even assisted me with my luggage all the way to the check in desk. Super service!!! ☆☆☆☆☆

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Both drivers we had were patient, polite and helpful. And both navigated the Italian traffic with no drama. Really helped to enhance our holiday.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Mexico City Large Van Transport

Mozio kept in touch from my initial booking and reached out to me when my booking times didn't seem to make sense and were helpful in confirming my travel details. I liked the option of adding a carbon fee and tip. They kept in touch by WhatsApp with the pick up details and were very helpful and flexible when our bus was delayed getting to our pick up spot. Our driver gave us specific point of pick up details and shared a photo of his van and license plate. It was a large comfortable van and he loaded our luggage and drove us through crazy Mexico City rush hour to the airport. My traveling companions and I felt safe and were impressed with how smoothly the process worked. I'd recommend this service to travellers- especially larger parties.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

5/5 ⭐️'s

The chauffeurs were very punctual, polite and friendly. From the time I landed, I was contacted and given instructions on where to go to meet my driver. I will definitely be using this service again on my next trip to Jamaica. 5/5 ⭐️

10 April 2026
Unprompted review
Rated 5 out of 5 stars

The driver Howard was awesome

The driver Howard was awesome. He was very knowledgeable and pointed out to us places to get good food and have fun if we wanted to leave the resort. His driving was appropriate and we never felt unsafe. 10/10 recommend. We had a blast!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy Trip

The driver is puncture and the ride is smooth. The car internal is clean. Overall happy with the arrangement.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience.

The driver Sahil was actually waiting for us and our flight arrived very early. He was friendly ,very helpful and engaging. We felt very safe and secure.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Welcomw to Miami

Great communication and his driving skills are excellent. There was significant traffic on the way to the airport, our driver did everything he could to get us there on time.

10 April 2026
Unprompted review

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