Mozio Reviews 17,807

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their engaging personalities and safe driving. The service is frequently described as excellent, with many appreciating the punctuality, clear communication, and smooth booking process, making their travel stress-free. People also found the delivery service reliable and efficient, with drivers often assisting with luggage and providing comfortable, clean vehicles. However, some customers also noted issues with the pick-up process, experiencing confusion at meeting points or drivers being late or not showing up at all. A few people were dissatisfied with cancellations, unexpected vehicle types, or a lack of car seats despite booking them.

What people talk about most

Staff

People report positive experiences with staff, consistently praising drivers for their professionalism,... See more

Service

Consumers generally report positive experiences with the service. Many reviewers highlight the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently highlight the punctuality of... See more

Location

Users describe positive interactions with location. Customers appreciate drivers who navigate traffic... See more

Booking process

Clients share positive opinions on the booking process, finding it easy and efficient. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with this service, good price, clear instructions given by email, undated with driver details 24hrs before travel. Once we arrived at our destination very easy to find pick up point,... See more

Rated 5 out of 5 stars

Mozio was an outstanding service car service in Munich, Germany. There was a slight confusion over pick up time at the Munich Airport, but it was corrected with 1 phone call and new arrangements were... See more

Rated 5 out of 5 stars

The car was clean and the driver presented himself well. The ride was comfortable. The driver was rather quiet which was fine. He provided plenty of assistance with our luggage. No surprises or disapp... See more

Rated 5 out of 5 stars

I received reminders the day before departure. The drivers name and number, the time of departure and the time of arrival. Where I was going. And on the day I received more reminders and exact time. C... See more


Company details

  1. Transportation Service
  2. Software Company
  3. Travel Agency
  4. Travel Aggregator
  5. Web Collaboration Platform

Information provided by various external sources

Founded in 2012, Mozio was born out of CEO David Litwak’s experiences travelling to over 60 countries and struggling to find the best local options for getting around. A technology company at heart, Mozio is focused on helping connect customers, local companies, and global travel brands to turn what can be one of the most confusing parts of any trip – getting to and from the airport - into a delightful experience. Whether by train, bus, shuttle, sedan, taxi, limo, water taxi, motorcycle or helicopter, travelers using Mozio’s technology can search for and book the right option for them. Mozio’s technology solutions enable travel brands to drive customer loyalty and effectively monetize on the “last mile” of every trip.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I received reminders the day before…

I received reminders the day before departure. The drivers name and number, the time of departure and the time of arrival. Where I was going. And on the day I received more reminders and exact time. Couldn't have been better. No stress.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Fast refund for the difference in trip costs after my flight was delayed. Friendly driver. Comfy car.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Our first time in Phuket and it was and…

Our first time in Phuket and it was and we knew when we were in the immigration line we would be late to our pick-up point. Our pick-up driver had already txt us with his details and he was great.
Once at the pick-up point it was crazy, signs with people's names everywhere.
Once we found ours, a young lady called our driver driver to come in and in about 10 minutes minutes he arrived and we were on our way.
Great first experience with with Mozio

21 April 2026
Unprompted review
Rated 5 out of 5 stars

​It was an excellent service

​It was an excellent service. The immigration lines during our arrival were quite long, so it took us an hour to get through, plus the baggage claim. Our driver, Saif Waleed, gave us excellent service despite being delayed for an hour based on our booking. Saif was very hospitable and shared helpful tips regarding getting around NYC. He ensured we had a safe ride from the airport to our hotel. We are very thankful for his kindness and the top-of-the-line service he provided.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM, you book a private transfer and get a shared shuttle

I booked a private transfer through them and then I got a confirmation for a shared shuttle. When I claimed they told me it was a mistake and that I could cancel it if I did not want to pay more than double for a shared transfer that I could have booeked anywhere else... They do not give any guarantee to what the sell, they cheat on the offer, overcharge you and then avoid any responsibility. NOT RECOMMENDED AT ALL!!

21 April 2026
Unprompted review
Mozio logo

Reply from Mozio

Hello Silvia,
We’re very sorry to hear about your experience and understand how concerning this must feel. We take trust and service very seriously, and we would appreciate the opportunity to look into your case and better understand what happened. Please contact us at info@mozio.com with your booking details, and our team will do its best to review the matter and assist you further.
Kind regards,
Mozio Team

Rated 5 out of 5 stars

Austin Richards Jr Car service is the best

Austin Richards Jr and his wife are the best and their vehicles are top notch and spotless new. No dirty old broken vans that stink like sweat, all new and clean vehicles. they are on time and take care of everything for you. This is our second rip with Austin, I would not dream of using anyone else when in Antigua!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Our driver was timely and attentive and…

Our driver was timely and attentive and got us to our destination right on time! They assisted with our luggage and also made sure we were safely into our Airbnb before leaving. Since we were three young woman traveling alone, we especially appreciated their care. I would definitely recommend this service to anyone needing a ride on their vacations!

17 April 2026
Unprompted review

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