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Company details
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Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.
Contact info
Varick Street 175, 10014, New York, United States
- www.mottandbow.com
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The website and team members are…
The website and team members are terrific. They promptly notified me when my address needed to be amended for priority delivery. I was grateful as needed items ahead of travels. Thank you.
Easy to navigate ordering
Very Frustrated
I never spotted the process to use my gift card and wound up paying for it all with a credit card. I then emailed your help address with the pertinent info and assume they will refund the credit card and apply the gift card to the purchase. We'll see...
I like the order website very much
I like the order website very much. I especially like the quality of the clothing!
All the information was available and…
All the information was available and easy to access.
Everything I bought was high quality…
Everything I bought was high quality and fit well.
I found the website frustrating
I found the website frustrating. I am interested in knowing more about different straight leg jeans and I could not find an easy way to navigate to it. I also was frustrated that certain jeans said they weren't available but the waist and inseam I selected said they were.
I am a repeat customer of your product. Only giving feedback to hope it helps to improve.
Signed up for 30% off and never…
Signed up for 30% off and never received the discount code!
Every time I went on a certain section…
Every time I went on a certain section the scroll locked. Pants, shirts, jeans. Didn't matter. Was very, very frustrating and I had to refresh many times. I loved the jeans I first bought in 2018, and was just trying to find some similar. Also, the fact that after checkout you offered additional apparel for 30-40% off the orig price on the website was very, very shady. Seems tons of margin you guys are haggling with.
Way too baggy for a slim fit
I ordered a Crosby slim fit jean and it was very baggy for a slim fit. Also, I would prefer to get my money back instead I had to settle for a store credit and hope that I find something I like. Terrible customer experience and the fit of the product is not as good as it used to be.
“Exchanging the Wrong Size Cost Me More”
I was disappointed with Mott & Bow’s exchange process. The pants I ordered didn’t fit, so I simply wanted to exchange them for the correct size. Unfortunately, trying to make that exchange ended up costing me additional money.
Customers shouldn’t be financially penalized for exchanging an item that doesn’t fit. An exchange should be a straightforward process—return the original item and receive the correct size without having to pay more in the process.
I like Mott & Bow’s products, but the exchange experience was frustrating and disappointing. I hope the company takes a closer look at its exchange policy and makes the process more customer-friendly. A good product should be backed by an equally good customer experience.
This is the best tshirt ever made.
This is the best tshirt ever made.. I would like to this the same exact oversized tshirt in a long sleeve ..
Online add stated I would get two tees…
Online add stated I would get two tees free with purchase of six, shipment says there’s only six. EXPLAIN!
Ordering any paying went well...shipping status not so much
Ordering any paying went well.
Shipping status failed with a 401 error. I was able to enter the tracking number which opened USPS tracking. This is something you will need to look into.
I love the feel of these shirts
I love the feel of these shirts, This is my second order, First order I had was XL, they run small in size, I had to reorder XXL to fit properly after washed. I wear a lot of Untuck shirts in L & XL depending on model. First time with Mott & Bow so I know now what to buy. Thanks
Product evaluation. I like the cut and collar design of…
I like the cut and collar design of your product. Along with the material weight. Superior to RL brand which changed (shortened) their arm length cut to save coins I guess.
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