Mott & Bow Reviews 

18,615
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,150 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the clothing items offer a comfortable fit and nice materials that feel great throughout the day. Many people appreciate finding proper sizing options and well-constructed garments that hold up well over extended periods of time. However, some people mentioned that the website can be difficult to navigate and frustrating to use. Others expressed frustration with the return policy because purchases only qualify for store credit rather than direct refunds. Additionally, shoppers frequently noted occasional issues regarding product availability and sizing inconsistencies across different styles.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit, with several consumers praising the soft... See more

Quality

People report ambiguous experiences with quality, as opinions on products vary widely among reviewers. While... See more

Order

Consumers find order experiences to be mixed, as some reviewers note that online ordering and paying went... See more

Return policy

Customers consistently note negative experiences with the return policy, expressing widespread frustration... See more

Website

Customers had ambiguous experiences with the website, as many reviewers reported frustration with freezing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Having previously worked in software safety and privacy, I am not a fan of the cookie consent dialog, where Mott & Bow has made the text link "Preferences" (the one where you can go in and say which c... See more

Rated 3 out of 5 stars

Site is too complex with too many items. When I enter in the search bar Mercer, it does come up with the Mercer jeans, but there are too many individual boxes of jeans displayed that you need to cont... See more

Rated 3 out of 5 stars

I don’t like how the combination packages don’t allow you to choose your own colors. They obviously exclude popular choices. I don’t like the return policy for store credit only. It makes me hesit... See more

Rated 3 out of 5 stars

Thank you…..it was a bit difficult going through the payment process….address etc……Why not include my PO Box # Incase the item needs to be dropped off at my local(rural) post office? Further…how... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.


Contact info

3.4

Average

TrustScore 3.5 out of 5

19K reviews

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3.4

All reviews

(18,615)

12,176 reviews in the last 12 months

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Rated 2 out of 5 stars

Very Frustrated

I never spotted the process to use my gift card and wound up paying for it all with a credit card. I then emailed your help address with the pertinent info and assume they will refund the credit card and apply the gift card to the purchase. We'll see...

21 September 2026
Rated 4 out of 5 stars

I found the website frustrating

I found the website frustrating. I am interested in knowing more about different straight leg jeans and I could not find an easy way to navigate to it. I also was frustrated that certain jeans said they weren't available but the waist and inseam I selected said they were.

I am a repeat customer of your product. Only giving feedback to hope it helps to improve.

20 September 2026
Rated 2 out of 5 stars

Every time I went on a certain section…

Every time I went on a certain section the scroll locked. Pants, shirts, jeans. Didn't matter. Was very, very frustrating and I had to refresh many times. I loved the jeans I first bought in 2018, and was just trying to find some similar. Also, the fact that after checkout you offered additional apparel for 30-40% off the orig price on the website was very, very shady. Seems tons of margin you guys are haggling with.

20 September 2026
Rated 1 out of 5 stars

Way too baggy for a slim fit

I ordered a Crosby slim fit jean and it was very baggy for a slim fit. Also, I would prefer to get my money back instead I had to settle for a store credit and hope that I find something I like. Terrible customer experience and the fit of the product is not as good as it used to be.

20 September 2026
Rated 1 out of 5 stars

“Exchanging the Wrong Size Cost Me More”

I was disappointed with Mott & Bow’s exchange process. The pants I ordered didn’t fit, so I simply wanted to exchange them for the correct size. Unfortunately, trying to make that exchange ended up costing me additional money.

Customers shouldn’t be financially penalized for exchanging an item that doesn’t fit. An exchange should be a straightforward process—return the original item and receive the correct size without having to pay more in the process.

I like Mott & Bow’s products, but the exchange experience was frustrating and disappointing. I hope the company takes a closer look at its exchange policy and makes the process more customer-friendly. A good product should be backed by an equally good customer experience.

8 September 2026
Rated 5 out of 5 stars

I love the feel of these shirts

I love the feel of these shirts, This is my second order, First order I had was XL, they run small in size, I had to reorder XXL to fit properly after washed. I wear a lot of Untuck shirts in L & XL depending on model. First time with Mott & Bow so I know now what to buy. Thanks

20 September 2026

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