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Mott & Bow Reviews 

18,613
•
TrustScore 3.5 out of 5

3.4

Clothing Store
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Review summary

Created with AI, based on recent reviews

Looking at 12,150 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the clothing items offer a comfortable fit and nice materials that feel great throughout the day. Many people appreciate finding proper sizing options and well-constructed garments that hold up well over extended periods of time. However, some people mentioned that the website can be difficult to navigate and frustrating to use. Others expressed frustration with the return policy because purchases only qualify for store credit rather than direct refunds. Additionally, shoppers frequently noted occasional issues regarding product availability and sizing inconsistencies across different styles.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and fit, with several consumers praising the soft... See more

Quality

People report ambiguous experiences with quality, as opinions on products vary widely among reviewers. While... See more

Order

Consumers find order experiences to be mixed, as some reviewers note that online ordering and paying went... See more

Return policy

Customers consistently note negative experiences with the return policy, expressing widespread frustration... See more

Website

Customers had ambiguous experiences with the website, as many reviewers reported frustration with freezing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Having previously worked in software safety and privacy, I am not a fan of the cookie consent dialog, where Mott & Bow has made the text link "Preferences" (the one where you can go in and say which c... See more

Rated 3 out of 5 stars

Site is too complex with too many items. When I enter in the search bar Mercer, it does come up with the Mercer jeans, but there are too many individual boxes of jeans displayed that you need to cont... See more

Rated 3 out of 5 stars

I don’t like how the combination packages don’t allow you to choose your own colors. They obviously exclude popular choices. I don’t like the return policy for store credit only. It makes me hesit... See more

Rated 3 out of 5 stars

Thank you…..it was a bit difficult going through the payment process….address etc……Why not include my PO Box # Incase the item needs to be dropped off at my local(rural) post office? Further…how... See more

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.

Contact info

3.4

Average

TrustScore 3.5 out of 5

19K reviews

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3.4

All reviews

(18,613)

12,176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

The t shirt fabrics is far too thin

The t shirt fabrics is far too thin. A thickly padded bra is needed to wear this item. Also the cut is quite long. I also do not see that a refund is available which I’m sorry I did not know that before I ordered the shirt.

14 September 2026
Rated 5 out of 5 stars

Great Customer Service

I had a problem with the delivery of one of my orders, (no fault of M&B) and they reimbursed me entirely. No problem. And I am ordering my fourth pair of pants because they are every bit as good as they say. I recommend them!

19 September 2026
Rated 5 out of 5 stars

This is my first ever pair of jeans

This is my first ever pair of jeans I have bought from your store. I am still waiting for the delivery. The browsing process went smoothly. The web store is quite elaborated and I liked a few more stuff which i will buy later.

19 September 2026
Rated 1 out of 5 stars

I would not give Mott &Bow one star if…

I would not give Mott &Bow one star if that was an option. I had know idea that you could not return for original form of payment. You will only receive a gift card. When you try to use the gift card majority of the items are sold out. Worst company! Definitely a fraud!!!

22 September 2026

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