MotoShopItalia Reviews 

Everything was great. The package The package from Italy to Ireland arrived in 3 days (shorter than a local purchase). I recommend this store. I will definitely use it again. Great communication with the seller. I recommend it.

Nice shop and very good client attention. My motorbike is happy.

Schuberth has dropped the ball in Asia Pacific.
the team at Motoshopitiallia were excellent. item shipped at great expence and customs delay, repaired swiftly and returned working properly.
very much appriciated

Good information during the process: in order, delivered, data of arrival... The schedule was clear and detailed.

Had been looking for part for a while, it was out of stock everywhere, found it here and at a great price, great service and fast delivery to Ireland. Thank you.

I went to multiple different retailers but no one could help me to get the part I needed (part for G.P.R exhaust). Email to MotoShopItalia, they asked some more details from me and after that they were able sent the exactly correct part. Very good service!

Excellent service.

Great service,great value for money.highly recommend.will deal again 👍

Great selection of parts, fast delivery and outstanding customer service

Friendly & knowledgeable staff
Great selection
Awesome service

Received a faulty item. Motoshopitalia insists that the return shipping is on my expense, despite EU Directive 2019/771 article 13 (Edit: Article 14!) explicitly states that the seller must bear all costs associated with bringing a faulty product into conformity, including the cost of shipping!

Though numerous attempts to get Motoshopitalia to follow basic EU consumer rights they still refuse to do so, claiming that their outdated T&C overrules my rights as a consumer forcing the bill on me. Everyone with the slightest legal knowledge will know that it doesn't work that way. You can't just make up your own terms and conditions and use them to disregard the laws and regulations we all abide to, no matter how advantageous it might be to you.

One can only wonder how much money they have saved over the years getting their (unknowing) customers to pay for return shipping on warrantied items. It ends here!

In response to Motoshopitalia:

First. I'll let your ad hominem attacks and attempt at shifting blame on me as a consumer for not giving you the right article no. speak for themselves... I hope that anyone reading along will know that neither takes away your responsibility to know or to follow the law.

Something you still haven't done and clearly refuse to do unless I change my review, by stating to me that "if you write a public review complaining that we won't reimburse your return costs, we'll do as you wrote." An absurdly petty response and a clear attempt to both shift blame and pressure me to change me review. Something I'll never bow down to. Quite contrary I have already taken this further and made a complaint to the ECC and I'll now also make a complaint to Trustpilot for violating their rules regarding unfair review collection.

You will pay for my return like I'm legally entitled to and I will continue to make this review and my experience with your business reach as many people as possible until you do so. And if you misuse the report function again, like you already attempted once (w/o success...), I'll report you to Trustpilot for that as well. I told you I'm not playing around. You decided for this to end this way. I didn't.

I live in the states and ordered a few plastic parts. Cost to ship from Italy was extremely reasonable and got them under 10 days. Heck it may even be 5 days. I really dont leave reviews but I doing this to tell all those in the US it was great, They also take paypal which I was really like. I will order from them and seems to carry parts not found with other online stores.

I ordered a CDI unit. In website it was compatible thru 2008-2012. It was not. I confirmed this via videoclip to Motoitalia. And later actually got a matching number CDI , from 2011, what
Worked perfectly. Asked for a refund, as 2012 CDI isn't actually compatible,.been waiting an answer for days at the time. Very slow customer service and not very helpful either, and the return process isn't easy either.
After their response here, I have to add, they would not arrange free return of goods as MasterCard advised me to ask, and then declined refund , I have this written proof as screen capture. Well, my luck is I used mastercard with this purchase, and after they saw answers from motoshopitalia, they refunded me in full.

Needed a Motobatt MHTX16 for my GSA1250 and there wasn't any in the UK so Moto Shop Italia came to the rescue! Duty and import fees are all in the price making it a fantastic service from start to finish. Mille grazie 🙏

I am very disappointed, I ordered a helmet, it never arrived. They put the blame on me... don't take action, and I am left with no assistance, no refund, no help! Was it a scam? I don't know! I can't recommend, if something goes wrong, they don´t care!
16.4. new update: got insulted for rating them here, and still no refund!
15.5. new update: Creditcard opened the case... I got my refund
21.5. new update: So yes, the money is back. But here's what never arrived:
An apology
A single word of regret
Any kind of goodwill or gesture
And customer service? Sadly, that never showed up either.
To make matters worse, I’m now being threatened with legal action by the CEO — because I dared to share my experience publicly here..
The helmet never came.
The help never came.
And the customer focus? Also never delivered.

Very good service. My wife loved a special helmet and they managed to get it and sent it to her from Italy (Milano) to the Netherlands (Amsterdam). Happy wife, happy life. Well done MotoShopItalia !

Just bought a Tenere 700 mirror. Part is brand new, but the mirror is not well made. Has gaps in plastic frame, so if the mirror will not fall then it will fail because of water etc.

The seller could indicate that this is not a Genuine part, otherwise, I have no problem ordering it on Aliexpress myself.

Good quality, very quick on delivery