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Motor Source Group Reviews 1,311

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional guidance throughout the car purchasing process. Many highlight the efficiency and ease of the service, noting that the company delivers exactly what is promised. Reviewers are particularly impressed with the competitive pricing, often finding significant savings compared to dealerships, making new cars more affordable. The ordering process is frequently described as straightforward and hassle-free, with many appreciating the clear communication and quick responses. However, some customers experienced dissatisfaction with the service, citing issues with vehicle eligibility for financing options after a long wait, or receiving a car with unexpected mileage and low fuel. A few other people also felt that the trade-in offers were slightly less generous than those from high street garages.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently describing it as efficient, friendly, and... See more

Order

People report positive experiences with the order process, finding it easy and straightforward, with many... See more

Product

Consumers find the car purchasing experience to be positive, with many reviewers expressing satisfaction with... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive pricing and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just bought a Cupra Tavascan from motor source group. Dealt with Dave Flaherty who was brilliant. Very knowledgeable and keen to put a Fantastic deal in place. Having never used this type of service I... See more

Company replied

Rated 5 out of 5 stars

Having used Motor Source previously and looking for a new car I went direct to Stephen Freestone who dealt with my earlier purchases. As always he is a pleasure to speak with, super efficient, and he... See more

Company replied

Rated 5 out of 5 stars

This is the second car I purchase through motorsource. I dont normally write reviews but the whole experience with them as been a walk in the park. Easy communication and fast replies to all types of... See more

Company replied

Rated 5 out of 5 stars

I've just taken possession of my new BMW supplied via Motor Source. A truly awesome experience! Huge discount on new, having chosen all the options trim and colour I wanted. The team at Motor Source w... See more

Company replied


Company details

  1. Car Dealer
  2. Audi Dealer
  3. BMW Dealer
  4. Ford Dealer
  5. Toyota Dealer
  6. Volkswagen Dealer

Written by the company

Motor Source Group offers a unique new car programme with exclusive discounts for Emergency Services personnel, including Police, Prison, Fire Service and NHS staff, and also Armed Forces personnel and Teachers. Full range of makes and models available, including Audi, BMW, Volkswagen, Ford, Toyota, and so many more. UK nationwide, UK mainland, delivery available too.


Contact info

Promotion box for Motor Source Group

Save thousands off your new car

New car discounts if you work in the Blue Light community!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great support so far

So far everything has gone smoothly. Order is in place with good support from motor source people. I feel its a good price and have full confidence in the process.

25 June 2025
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Reply from Motor Source Group

Thank you for sharing your experience so far Joh; this is great to hear.

Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Honest service

Honest service

24 June 2025
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Reply from Motor Source Group

Thank you Murray; this means a lot to us! Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Great and very helpful service with the…

Great and very helpful service with the deal I had hoped for.

24 June 2025
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Reply from Motor Source Group

Thank you Ron! It's great to hear how our team have helped with your new car and sorted the right deal out for you. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Excellent service

Excellent service

Chris is very friendly and helpful gave full attention to minor details in processing my request from the beginning.

25 June 2025
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Reply from Motor Source Group

This is excellent news to hear, Chris will be pleased to hear he helped the process on purchasing your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Communications from Dave Flaherty from…

Communications from Dave Flaherty from enquiring about purchasing a vehicle, leading up to & post order have been absolutely spot on. Have received communications from someone else who has advised that she will keep me updated until the vehicle is delivered. So far so good. Massive discount on a new vehicle, so if you are a Blue Light Card holder I could not recommend this company enough!

17 June 2025
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Reply from Motor Source Group

Thank you for sharing your review Mark, especially with such great feedback for Dave. Our delivery team will continue to keep you updated as your order progresses and we look forward to the delivery of your new car too. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

BMW Purchase

I was very pleased with the deal offered on the Motor Source Group website for a new BMW. This couldn’t be matched by my local dealers. The process to order a new car was very straightforward. Everyone was helpful on the phone. Emails were acknowledged promptly and followed up. Probably the best experience of buying a car I’ve tried. No hesitation recommending this broker.

20 June 2025
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Reply from Motor Source Group

Thank you for sharing your review and lovely feedback for our team and service! We're so pleased to help with your new BMW and really appreciate your recommendation too. From all of our team, thank you for choosing Motor Source Group.

Rated 5 out of 5 stars

Thanks to Lewis C

Thanks to Lewis C, he has been very helpful and supportive with follow ups. There is quite a big difference in OTR price from the dealership to Motor Source Group.
Savings "every penny counts" in these tighter economic conditions.
Massive thanks to LC and MS Group

19 June 2025
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Reply from Motor Source Group

You are very welcome Mian - it's our pleasure to help and we're so pleased to be able to save you money on your new car. Thank you also for your lovely feedback for Lewis, he will be grateful to hear this too.

From all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Trusted Company here !

Amazing experienced and pleasant staff here.

No pressure, whatsoever, from them.

19 June 2025
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Reply from Motor Source Group

Thank you for sharing your experience James; this is lovely to hear and we're so pleased to help with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

So far so good

Had a great experience dealing with Stephen who explained the whole process in detail. Have placed an order and have received correspondence so just waiting now for the car to be built and delivered. Will update further when received.

9 June 2025
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Reply from Motor Source Group

Thank you for taking time to share your review Debby; this is lovely to hear and we'll be sure to share with Stephen too. Our delivery team will continue to keep you updated as your order progresses and we look forward to the handover of your new car too. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

New car purchase

The team were all very professional and helpful. The feedback and response were timely and they worked to ensure we got what we were looking for. Just waiting to take delivery of our new car soon!

6 June 2025
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Reply from Motor Source Group

Thank you for your lovely feedback Douglas, we really appreciate this. Our delivery team will continue to keep you updated and we look forward to the handover of your new car for you too.

Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Chris was so helpful

Chris was so helpful , couldn’t have asked for anyone better to explain thing

2 June 2025
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Reply from Motor Source Group

Thank you Caroline for this review. Chris will be pleased to hear he helped you with your car purchase. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

fantastic

Lewis has been fantastic - on the ball with his correspondence, keeping me informed of everything, and found me the car I wanted, what a great service!

4 June 2025
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Reply from Motor Source Group

Thank you for sharing your experience and great feedback for Lewis; this is lovely to hear! From all of our team, thank you Teresa for choosing Motor Source Group!

Rated 5 out of 5 stars

Seamless efficiency

Seamless efficiency. Clear and prompt communication.

4 June 2025
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Reply from Motor Source Group

Thank you Kevin; this is brilliant to hear and we're so pleased to help with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Motor Source Group is fantastic

Came across the Motor Source Group by using my Blue Light Card, the website was so easy to navigate, just type in the make and style of car you want and it gives you a selection to choose from. Once you've chosen and sent a request the service is excellent, helpful people on the phone, and emails continually updating you with the process of buying your car. Using the blue light card gives you a massive saving off the full price.

28 May 2025
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Reply from Motor Source Group

Thank you so much for sharing your review Katherine and highlighting how easy it is to use your Blue Light discount with Motor Source Group!

We're so pleased to help you with your new car and, from all of our team, thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

So far I have had a very smooth journey…

So far I have had a very smooth journey in the purchase of my car.

28 May 2025
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Reply from Motor Source Group

Thank you Ian, this is great to hear! Our team will continue to keep you updated as your order progresses and we look forward to the handover of your new car. If you have any questions in the meantime, please don't hesitate to reach out.

Rated 5 out of 5 stars

Smooth process! Spent the time finding out my needs to provide best solution options!

The sales advisor worked closely with me from the very start, I had a slightly different situation having recently moved back from overseas, but he spent time finding out my needs and working to find solution options and he was successful. I have been approved for the car I was looking at and should take delivery in 2-4 weeks. The process was smooth and the advisor kept in touch the whole way, answering all of my questions quickly.

28 May 2025
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Reply from Motor Source Group

Thank you for taking time to share your review Laura, this is brilliant to hear! We're so pleased to be able to help you and that you felt supported throughout. Our delivery team will continue to keep you updated too and we look forward to the handover of your new car. If you have any questions in the meantime, please don't hesitate to reach out.

Rated 5 out of 5 stars

Amazing service

Lewis was quick, very informative and easy to talk to making whole process pleasure.

27 May 2025
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Reply from Motor Source Group

Thank you for your feedback and lovely comments for Lewis, we really appreciate this and are so pleased to be able to help with your new car. Thank you for choosing Motor Source Group!

Rated 5 out of 5 stars

Really efficient service and straight…

Really efficient service and straight to the point. I would recommend them fully

27 May 2025
Motor Source Group logo

Reply from Motor Source Group

Thank you Ian; this is great to hear! From all of our team, thank you for choosing Motor Source Group and for the recommendation too!

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