Motorama Reviews 

156
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

AVOID - there are other dealerships. Absolute scammers, just like the hundreds of other people they tried to run their scam on me when they tried to buy my car. Ran a diagnostic which came back with a... See more

Rated 2 out of 5 stars

Sold my car to Motorama via Motorway. Turned up late, inspected the car, told me there were a series of issues including the exhaust was misfiring (had been replaced 3 months earlier) and tried to off... See more

Rated 1 out of 5 stars

Avoid at all costs - both sales and after sales repairs. Vehicle sold to us allegedly in working condition with assurance than any issues identified after sale would be swiftly repaired. After trading... See more

Rated 1 out of 5 stars

Used their website to find suitable leasing. Everytime i placed an order never heard back from anyone via email or phone. I requested several cars maybe thinking it was me at fault but the searches ap... See more

Company details

  1. Vehicles & Transportation

Written by the company

Lease a brand-new car from Motorama, powered by Vanarama. Browse our offers & deals and get the best price on a brand-new car across a range of makes and models. Get an instant quote and order online, with free delivery and simple monthly payments.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(156)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless service

When my old car finally gave up the ghost, my local garage recommended that I dispose of it via Brighton Motorama. They said how much I should expect to be paid and that was exactly what I was offered when I `phoned. Brighton Motorama picked the car up on the day they said they would and someone `phoned me at the time promised that afternoon to confirm that the money had been transferred to my account. Both the people I dealt with were friendly, helpful and efficient. I could not be more satisfied with the experience.

27 July 2022
Unprompted review
Rated 1 out of 5 stars

Dodgy, winding mileage clock back

A friend sold a car to these guys which did not have full service history, now we see it advertised on their Autotrader page WITH full service history and they've wound the clock back by 10,000 miles, and claimed it had its last service in those "wound back" miles. Do not trust this company.

4 April 2022
Unprompted review
Rated 5 out of 5 stars

Couldn't fault the car

Couldn't fault the car, the staff or the garage, more than happy with the car I got, staff very polite and helpful, first class garage, would highly recommend anyone to purchase their next used car, best experience I've had on buying a car.
Many thanks for the ease of getting my car.

30 November 2021
Unprompted review
Rated 1 out of 5 stars

Too good to be true deal

After applying on 15th June 2020 for an Audi car and being told the application took 24/36 hours to agree, some 8 days later I was still waiting to hear and was then told the rates had gone up substantially and the vehicle wasn’t available for the price I had applied for so I asked for the order to be cancelled and no credit search carried out.
All now sounds like a lure you in with a “great offer” deal that doesn’t exist and then you’re offered something more expensive, after risking your credit file with unnecessary and potentially detrimental credit searches in the meantime.

Update
After cancelling the application on the 23rd in view of the delay and the deal on the car ordered no longer being available I’m aware that a hard credit search was then carried out anyway on the 25th by Lloyd’s Bank, two days after the deal was cancelled!
Complaint now being lodged with FCA.

23 June 2020
Unprompted review
Rated 1 out of 5 stars

Go with Select Leasing

Their prices are great, but I went with select leasing instead for the professionalism, politeness and insanely high reviews. I was really considering going with Motorama due to the great 10% miles booster and £500 damage allowance, but when I sent a quote from another dealer for the second time, the useless and rude advisor simply replied “That’s fine, go with them as we have given you our best offer and I won’t get into a Dutch auction”. I appreciate he might not want to keep going to and fro with quotes but when a price promise exists there’s nothing that stipulates ‘one price match only’. Need to be more polite to customers and just tell me that’s the final offer. Happily went with Select Leasing instead where I got a better deal and I was treated properly. I advise you do the same, the reviews on select leasing speak for themselves.

Do yourself a favour and pay a few pounds more to get treated with respect. I did.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. I will be using them again.

2 December 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks, David! We appreciate you taking the time to leave a review :-)

Enjoy your vehicle!

Rob, Motorama

Rated 5 out of 5 stars

Excellent product with excellent service

I’ve been with these talented people for over 2 years and I’ve just renewed my contract for another 2 years. There have been a few issues, but we have managed to pull together and the Motorama proved something very important which is, there will always be some issues, but it’s all about how you resolve them and how you move forward. I am glad that I can be customer of Motorama! I can recommend it to business or private sector. Thank you Dominic Tutton and Kerrie Lansley!! Without you two it would not be possible!

14 November 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks for your feedback Martin - this is a great review! It's also great to hear that you're a returning customer :-).

We'll let Dominic and Kerrie know how happy you are.

Tia, Motorama.

Rated 5 out of 5 stars

Car Leasing

This is the first time I've leased a car from Motorama I can honestly say I was very satisfied, the staff were very helpful and in particular Ryan answered all my questions and did not pressure me into making any decisions. Everytime I had a question the answer was just an email away and usually within 24 hours (excluding weekends). The vehicle came exactly as advertised and I'm really happy with my choice. I would definetly recommend you give them a try and definetly ask for Ryan to be your account manager he is quite good at his job.

14 November 2019
Unprompted review
Motorama logo

Reply from Motorama

Hi Constantine,

Thanks for leaving us a review - we love hearing from our customers.

We've passed your kind comments onto Ryan :-).

Tia, Motorama.

Rated 5 out of 5 stars

I have recently hired a car from Motorama and the service was excellent

I have recently hired a car from Motorama. They provided excellent service . My car was delivered on time and I was informed every step of the way , from ordering the car to the delivery , what was happening. I’d recommend them to anyone wanting a leased car.
Also they were the most reasonable cost wise compared with several other quotes.

4 November 2019
Unprompted review
Motorama logo

Reply from Motorama

This is music to our ears! :-) Thanks so much for leaving a great review, Karen.

Tia, Motorama.

Rated 5 out of 5 stars

Motorama are the best leasing company!

I first tried Nationwide who were diabolical and once I contacted Motorama after my friend recommended them they were absolutely fantastic from start to finish... Reece and Ryan were always at the end of the phone and their colleagues in sales and delivery support were great too and helped me get the car I wanted in less than two weeks after the other company had messed me around something chronic! I would recommend them to anyone!

30 October 2019
Unprompted review
Motorama logo

Reply from Motorama

Hi Shane,

Thanks for taking the time to leave us a review, we love hearing from our customers. We'll pass your feedback onto Reece and Ryan too.

Tia, Motorama.

Rated 5 out of 5 stars

Great service

Great service through, Ryan Sherlock and Nik Grkinic went above and beyond. First time I have used this company and would recommend them fully.

21 October 2019
Unprompted review
Motorama logo

Reply from Motorama

Brilliant! Thanks for your review Dean :-). We love hearing from our customers.

Tia, Motorama.

Rated 4 out of 5 stars

New car being delivered this week :)

A big thank you to Reece and Serena, Sorry for being so demanding at times. x

Both have been professional and polite throughout the challenging process. They sorted all the documents quickly and processed orders promptly, countless times they went above and beyond to make sure I was satisfied and that everything went as smooth as possible.

We have our new car being delivered later this week :) Thank you.

14 October 2019
Unprompted review
Motorama logo

Reply from Motorama

This is great to hear! We really appreciate feedback from our customers.

We will pass a big thank you onto Reece and Serena too :-).

Enjoy your new car!

Tia, Motorama.

Rated 5 out of 5 stars

Great attentive service from start to…

Great attentive service from start to finish.
I required some guidance when making my decision and Connor Silcock the Account Manager was helpful, professional and very patient especially at the last minute when I decided to change colour on the chosen car. This was my first experience of Personal Contract Hire. Highly recommended and a satisfied customer Thanks again Connor and the rest of the team.

3 October 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks so much for your feedback Nicola, it's great to hear that Connor was able to help you find the perfect car.

Tia, Motorama.

Rated 5 out of 5 stars

Excellent service!

Excellent service!
I love the car and would definitely come back for more!

3 October 2019
Unprompted review
Motorama logo

Reply from Motorama

Great to hear you're enjoying your new car Andy. We look forward to helping you next time.

Tia, Motorama.

Rated 5 out of 5 stars

Great service

Professional friendly and makes the whole process easy

3 October 2019
Unprompted review
Motorama logo

Reply from Motorama

Hi Mary,

Thanks for taking the time to leave us a review.

Tia, Motorama.

Rated 5 out of 5 stars

Excellent

Excellent service ...all the staff I dealt with throughout the process were friendly & professional. My vehicle was delivered to my door on a covered trailer taking away the hassle of collecting it with no delivery mileage. I would definitely use Motorama again and would recommend it to anyone thinking of leasing a vehicle.

30 September 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks for your feedback Liz. It's great to hear you had such a good experience with us, we hope you enjoy your new car.

Tia, Motorama.

Rated 5 out of 5 stars

My first time leasing.

My first time leasing was made far easier by Brian, Ian and the other members of Motorama I had contact with. I never felt pressured and felt at ease to ask questions that received prompt responses.

The car was delivered when requested and I can now say the process of acquiring a vehicle through leasing seemed easier than purchasing experiences. I enjoyed clear accurate costs on the website with big savings on comparable PCP deals.

My hope is the good experience continues when returning the car. If so, I will have no hesitation using Motorama again.

15 September 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks very much for sharing this feedback, Peter. It's great to hear you're becoming a leasing convert and we'll do all we can to keep providing a great experience!

We've passed on your kind words to Brian, Ian and the whole team.

Much appreciated

Ollie, Motorama

Rated 5 out of 5 stars

Excellent service throughout the…

Excellent service throughout the process.
Ryan, Megan and the rest of the team were very proactive keeping us fully informed, resulting in a super speedy delivery.
Car came from Holdcroft Stoke who were equally efficient.

14 September 2019
Unprompted review
Rated 5 out of 5 stars

Connor helped me find the perfect car…

Connor helped me find the perfect car and everything was dealt with very fast and with great service. I would highly recommend Motorama as service was second to none! Thank you all!!!

6 September 2019
Unprompted review
Motorama logo

Reply from Motorama

That's great to hear, Lin. Thanks very much for passing this on.

We'll give a shout out to Connor, too!

Ollie, Motorama

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look