Motorama Reviews 

156
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

AVOID - there are other dealerships. Absolute scammers, just like the hundreds of other people they tried to run their scam on me when they tried to buy my car. Ran a diagnostic which came back with a... See more

Rated 2 out of 5 stars

Sold my car to Motorama via Motorway. Turned up late, inspected the car, told me there were a series of issues including the exhaust was misfiring (had been replaced 3 months earlier) and tried to off... See more

Rated 1 out of 5 stars

Avoid at all costs - both sales and after sales repairs. Vehicle sold to us allegedly in working condition with assurance than any issues identified after sale would be swiftly repaired. After trading... See more

Rated 1 out of 5 stars

Used their website to find suitable leasing. Everytime i placed an order never heard back from anyone via email or phone. I requested several cars maybe thinking it was me at fault but the searches ap... See more

Company details

  1. Vehicles & Transportation

Written by the company

Lease a brand-new car from Motorama, powered by Vanarama. Browse our offers & deals and get the best price on a brand-new car across a range of makes and models. Get an instant quote and order online, with free delivery and simple monthly payments.


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1.6

Bad

TrustScore 1.5 out of 5

156 reviews

5-star
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No recent history of asking for reviews

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1.6

All reviews

(156)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a really easy process

It was a really easy process, got a lovely car and speedy delivery at a good price

30 June 2019
Unprompted review
Motorama logo

Reply from Motorama

That's great to hear. Thanks very much for passing this on, Callie.

Happy motoring!

Ollie, Motorama

Rated 5 out of 5 stars

Top class service

Top class service, so easy to use. Friendly staff who responded to all my queries swiftly. Highly recommend them.

28 June 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks very much for the feedback, Christopher. That's really great to hear.

Much appreciated

Ollie, Motorama

Rated 5 out of 5 stars

Big shout out to Eloise for getting me…

Big shout out to Eloise for getting me the deal I needed and all the finance approved quickly, making my first time leasing an easy and smooth process 10/10. And also for Arun on deliveries for chasing the dealership to get me a delivery date immediately once the vehicle was in stock with the dealer.

Amazing service from the team, I would highly recommend.

Not all heroes wear capes. :)

Luke Maxwell.

25 June 2019
Unprompted review
Motorama logo

Reply from Motorama

It's great to hear that your first leasing experience was so positive. We've passed this on and given a special shout-out to both Eloise and Arun who appreciate it! They've risen to Superhero status ;-)

Thanks very much, Luke.

Ollie, Motorama

Rated 5 out of 5 stars

Thanks Guys !

Eloise at Vanarama really was superb, I needed a vehicle at very short notice she pulled out all the stops and ensured it was with me as soon as possible. Thanks so much Eloise !

14 June 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks very much for the feedback, Jay. We've given Eloise a big shout-out here and it made her day!

It's great to hear that we managed to turn the vehicle around at such short notice.

Much appreciated

Ollie

Rated 1 out of 5 stars

I received a quotation for a deal and they defaulted

I received a quotation for a deal and car was advertised as in stock. I applied for it and submitted all the relevant information for the finance application. This application dragged on for over 2 weeks and they were coming up with a lot of stories on how their system wasn't working with Experian and I did not exist with them, which I find extremely hard to believe seeing as they provided all my credit history and scores for my remortgage earlier in the year.

Last Monday I was informed that I had passed all the necessary checks and there was no issues with it. They did inform though that they could no longer honour the deal as it was out of stock but the exact same car was in stock if I was willing to pay approximately £85 a month more.

After declining this and stating that they should be providing this vehicle as per their original quotation which I had accepted and therefore the are in breach of contract. I was told they would sort it, numerous calls, promised call backs which never materialise, no solution.

The last I heard was their Chief Operating Officer was reviewing the case and sorting it and was promised a call back. Shock, no call back again!

if I was you I would avoid these like the plague, falsely advertising deals they cannot honour (which I have reported to Trading Standards), bad customer service and full of excuses as to why they cannot do this, this or this.

The most frustrating thing about this is I turned down a deal from a different supplier as was told it was all in hand and would not be an issue and now I am back to square one after wasting over three weeks with this incompetent and dishonest company.

10 June 2019
Unprompted review
Rated 5 out of 5 stars

Excellent company

Fantastic service from the first contact to vehicle delivery , big thanks to Arun Ashad who sorted out a delayed delivery date and got everything back on track and Ryan Sherlock who handled my initial enquiry.
Excellent customer service level and highly recommend them to anyone thinking about leasing

11 April 2019
Unprompted review
Motorama logo

Reply from Motorama

We're thrilled you had such a positive experience, Gary!

Thanks so much for your feedback. We'll pass this on to Arun and Ryan, too.

Happy motoring

Ollie, Motorama

Rated 5 out of 5 stars

I was a bit jubious at first,but was…

I was a bit jubious at first,but was shown bit by bit how to get the car of my choice and how much it would cost.I was happy with the outcome and am enjoying my new car,thanks 🚘🚘🚘🚘🚘🚘🚘🚘😄😄😄😄😄😄😄

11 April 2019
Unprompted review
Motorama logo

Reply from Motorama

It's fantastic to hear how you were gradually won over to the idea of leasing with all its benefits, and are now enjoying your new car!

Thanks very much for sharing this feedback.

Ollie, Motorama

Rated 5 out of 5 stars

I’m over the moon with the my new car

I’m over the moon with the my new car, and how easy the whole process was.
Ryan Murphy took me through the whole ordering process, and to be honest could not of done any more for me .
From start to finish very professional and answered all my questions, even after I received my vehicle still went out of his way to help me with a query that I had .
Will be using again
Geoff ....

9 April 2019
Unprompted review
Motorama logo

Reply from Motorama

That's great to hear, Geoff. Thanks very much for passing this on. We'll let Ryan know, too, and it will make his day.

Happy motoring!

Ollie, Motorama

Rated 5 out of 5 stars

Excellent experience for first time car…

Excellent experience for first time car leaser. Good customer service, great communication & updates regarding order.

5 April 2019
Unprompted review
Motorama logo

Reply from Motorama

Thank you very much for the feedback, Dave. We're thrilled that your first car leasing experience was such a good one.

Happy motoring!

Ollie, Motorama

Rated 5 out of 5 stars

New Jaguar F-Pace

Fantastic service from start to finish. Very friendly & helpful over the phone & responded quickly to my emails. Best quote & got the car I wanted. Would definitely use again in 3 years time!

4 April 2019
Unprompted review
Motorama logo

Reply from Motorama

That's excellent news, Jason. We're thrilled that you had such a good experience and plan on using us again next time.

Thanks very much and enjoy the new car!

Ollie, Motorama

Rated 1 out of 5 stars

Used their website to find suitable…

Used their website to find suitable leasing. Everytime i placed an order never heard back from anyone via email or phone. I requested several cars maybe thinking it was me at fault but the searches appear on my credit report. Upon me phoning them it turns out i was not accepted for the car i originally requested bit offered the same with a higher monthly payment. No communication, no service received.

21 March 2019
Unprompted review
Rated 5 out of 5 stars

Superb service !!!!

Excellent service from start to finish , would recommend without hesitation......

20 March 2019
Unprompted review
Motorama logo

Reply from Motorama

That's fantastic to hear, Paul! Thanks very much for letting us know.

Ollie, Motorama

Rated 5 out of 5 stars

BMW X2

Excellent service from start to finish . Highly recommend these guys

20 March 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks, Sean. It's great to get feedback like this.

Much appreciated

Ollie, Motorama

Rated 5 out of 5 stars

Excellent customer service

Ryan was excellent in sourcing my vehicle at a very competitive price. His customer service was excellent throughout the whole process

20 March 2019
Unprompted review
Motorama logo

Reply from Motorama

That's great news, Matthew. We've passed this on to Ryan, too, and he's chuffed!

Thanks very much

Ollie, Motorama

Rated 5 out of 5 stars

Mercedes GLA

This was the first time I have leased a car and the experience was very good, all the team were very helpful (main contact was Joel), I would have no hesitation in recommending this company to my friends.

20 March 2019
Unprompted review
Motorama logo

Reply from Motorama

Thanks very much for the feedback, Geoff. We know the process can seem a bit daunting for first-time leasers, and it's great to hear it all went well from your side. And we'll pass this on to Joel and team, too.

Enjoy the new car!

Ollie, Motorama

Rated 5 out of 5 stars

brilliant !!!

Couldn’t ask for better service, and the new car is out of this world, at a fabulous price. Would highly recommend

20 March 2019
Unprompted review
Motorama logo

Reply from Motorama

It's great to receive such an enthusiastic review and to hear that you love the new car!

Thanks very much for letting us know

Ollie, Motorama

Rated 5 out of 5 stars

Highly recommend

I had really good customer service and the whole order was excellent. I couldn’t have asked for anything more.

17 March 2019
Unprompted review
Motorama logo

Reply from Motorama

That's great to hear, Nicola. We really appreciate the feedback.

Happy motoring!

Ollie, Motorama

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