Motofix Group Reviews 

Everything was streamlined and the staff professional and helpful.

A different experience from what I'm used to elsewhere, they insisted on collecting and delivering the car and even worked around me - it felt luxurious and gave me so much time back (no train home ;). I also noticed that whoever I spoke to on the phone was friendly and happy, this was a nice change and refreshing as it can be stressful when you have to speak to people in a bad mood or who are short with you . The key thing though, the work done was high quality, I'm very pleased.

Absolutely brilliant service thanks, always kept me up-to-date ref repair of vehicle

I can’t believe I am having to write this review.
I have been a customer of Hastings for 3 years now, never once made a claim but back in JANUARY a third party went into the side of my car (so not even my fault) after endless emails, phone calls enterprise finally called and then passed me on to Motofix. This was in April so 4 months after the incident, the earliest date Motofix could get my car in was the 13th June! I needed a courtesy vehicle because of work commitments and from booking the 13th June in April until that date continuously tried to contact enterprise, Hastings and Motofix regarding getting a courtesy car to which no one wanted to get back to me, confirm or chase so as it got closer to the 13th June Motofix got back to me via email and suggested contacting Hastings…. I unfortunately and frustratingly had to cancel. I tried calling Motofix and even my partner left voice messages. No response, not even to reschedule.
I have no idea where to turn now as it’s a lot of damage to my car and the third party has totally accepted fault. You insure your car for this reason but you can’t actually get anything resolved. 6 months on and my car is still damaged.

They will send you from pillar to post!….and act as if they doing you a favour for using their services…..

Very easy and simple process, didn’t take much time at all, team members were friendly and helpful.

Motofix staff at High Wycombe kept me informed at all stages of the repair and were easy to contact. They contacted the insurance company on my behalf and negotiated all the work that was needed on the car. My car had to go to an approved dealer for electrical work to be carried out and, unfortunately, the dealer twice cancelled my booking. Although Motofix couldn't do anything about the cancellations they were very apologetic and arranged for my car to go to the dealer at the next possible times available.
The bumps were straightened out and paintwork match impeccable!

Efficient service. Good comminication

Excellent and efficient service from start to finish. Wouldn’t hesitate in recommending Motofix.

Everything from start to finish was smooth and convenient. Great communication from the team, and my car was repaired as if the scrape never happened.

Motofix the repair on my vehicle was excellent the staff at Northampton very nice ,customer service very good I would certainly recomend them they know what are doing a big thank you .

Customer service attitude is aggressive I was made to feel I was the inconvenience because the paint work wasn't repaired to my satisfaction. I think paint work shouldn't have bumps or hazzy scratches in it

Thank you today for fixing my car dent today. Very helpful and such a great people very approachable. All the best.

Absolute pleasure to use this repair centre, excellent customer service always kept us informed of what was happening with our repair. Top class repair work done.

What a pleasure to deal with a company from start to finish. Everything they said they would do was done efficiently.
I would have no hesitation referring Motofix for level of service.
Thank you to all the staff I have dealt with. It was painless.
Howard JOFFE

Kept well informed at all times and staff very pleasant to deal with.

This is my first experience using Motofix, Swindon, as they are my insurance company’s approved repairer. Very prompt service from the first text acknowledging the repair to collection when they said they would. Liam, the estimator kept me informed when I needed to be and was very attentive to my questions. All the staff that I dealt with were very professional. The repair was carried out to the highest standard and the car was handed back valeted inside and out. Obviously a company that strives to bring excellent customer satisfaction. I will not hesitate to recommend to others in the future. Very satisfied customer.

Excellent, personable, responsive customer service. I appreciated facilitation of liaison with Enterprise car hire. Thank you!

My insurance company chose Motofix High Wycombe, just a few miles away from my home and yet I had never heard of them! The service was impeccable, they collected the car exactly when they said they would, did the repair quicker than they had advised and when they returned the car it had not only been repaired to a very high standard, but had been valeted inside and out! Thanks Motofix, will have no hesitation recommending you to others in the future.
Cindy Gillies - a very satisfied customer!

Excellent job ! Thank you