After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot pu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service, really prompt , picked the car up the day after the accident. Really good attention to detail. They genuinely seemed like they cared about my car accident. The car was returned in t... See more
Company replied
Very helpful and friendly with excellent communication . I had a car hit while it was parked and I had insurance claim through third party, they recommended the best way to sort it out and it worked o... See more
Company replied
Very professional and helpful team. The communication was great throughout, I have been informed about any updates as promised. The reception staff are most helpful and absolutely professional from st... See more
Company replied
Company details
- Car Repair and Maintenance
- Auto Body Shop
- Auto Dent Removal Service
- Auto Repair Shop
- Wheel Alignment Service
Written by the company
Established in 1997, Motofix Group is an independent, award-winning accident repair and vehicle bodyshop network with nine centres across the South of England. We work with leading insurers and motorists to deliver safe, high-quality car body repairs and crash repairs to exact manufacturer standards. Motofix holds approvals from 10 automotive manufacturer groups representing 20 individual brands, and every site is BSI 10125 Kitemark accredited for vehicle damage repair. Our centres are equipped to carry out structural repairs, aluminium repairs, ADAS calibration, and Hybrid and Electric Vehicle repairs, supported by continued investment in advanced repair technology and world-class technician training. Whether managing an insurance claim or arranging a private vehicle repair, our focus is simple: to make the process as smooth and stress-free as possible through expert workmanship, clear communication, and genuine customer care at every stage.
Contact info
1 Albany Court, GU16 7QR, Camberley, United Kingdom
- 0344 2452222
- info@motofix-arc.co.uk
- www.motofix-arc.co.uk
4.5
Excellent
364 reviews
Replied to 71% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very friendly company with awesome…
A very friendly company with awesome staff members who truly put the customer first!..the completed the work in one day and which was ‘showroom-standard’. Many Thanks to the team at Oxford!
17 April 2026
Unprompted review
Reply from Motofix Group
Thank you so much for your wonderful review! I'm delighted to hear that our Oxford team made such a positive impression and delivered a showroom standard finish. Your feedback means a lot to the team.
Best Wishes,
Carla Farrell - Customer Service Manager
Was done through the insurance but this…
Was done through the insurance but this company fixed my car to the highest standard , I am a disabled driver and they sent a worker to collect my car from Taunton to there base in Yeovil and kept me informed through the whole process , only have good things to say about this company want would recommend to anyone
24 March 2026
Unprompted review
Reply from Motofix Group
Thank you so much for the wonderful review Marisa. I am delighted to read that our Yeovil team were able to provide you with such a wonderful repair journey. Thank you too for the recommendation.
Best Wishes,
Carla Farrell - Customer Service Manager
Really well communicated throughout the…
Really well communicated throughout the repair and return of the car
10 March 2026
Unprompted review
Reply from Motofix Group
Really pleased to hear this, thank you very much for taking the time to leave the review.
Kind Regards,
Carla Farrell - Customer Service Manager
Car repair at Oxford branch.
I had my car repaired at their Oxford branch through my insurance after it was vandalised. The rear window was shattered with a brick that damaged also the spoiler and part of the back. They did a very good job: perfect repair and seamlessly blended repainting. Couldn't fault them at all. It did admittedly take a little longer than I expected but I know these days spare parts can take some time to be delivered. I was given a very good and brand new courtesy car in the meantime anyway, so the wait was no issue. Very good experience overall.
24 February 2026
Unprompted review
Reply from Motofix Group
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you were happy with the repair quality and the finish. Delays with parts can be frustrating, so we’re glad the courtesy car helped keep things smooth in the meantime. Great to know the overall experience was a positive one.
Best Wishes,
Carla Farrell - Customer Service Manager
Reply from Motofix Group
Pleased to hear it Abby, thank you for the wonderful feedback.
Kind Regards,
Carla Farrell - Customer Service Manager
Professional & Friendly Team
Our experience has been excellent: the staff are all professional and friendly, as well as efficient. Everything went smoothly, the repair was completed to schedule and we are happy with the results. Highly recommend.
18 February 2026
Unprompted review
Reply from Motofix Group
Thank you for your excellent feedback. We’re really pleased to hear you found the team professional, friendly and efficient, and that everything ran smoothly to schedule. We’re glad you’re happy with the repair and truly appreciate the recommendation.
Kind Regards,
Carla Farrell - Customer Service Manager
Avoid
Unfortunately motofix are my my insurance company’s preference repairer. The bodywork repair was very good but they caused other damage to my vehicle. When questioned their attitude was “well you can’t prove it “. Being a honest guy I was quite shocked by this attitude. I would recommend not using this company.
15 February 2025
Unprompted review
Reply from Motofix Group
We value our customers opinion and would like to thank you for bringing this to our attention. We are committed to providing the highest level of service and we would welcome the opportunity to discuss this further and review the matter again. Please contact us directly so we can look into this properly and try to resolve your concerns at: cfarrell.gs@motofix-arc.co.uk
Yours sincerely - Carla Farrell, Customer Service Manager. Motofix.
Motofix Exeter
Very professional and helpful team. The communication was great throughout, I have been informed about any updates as promised. The reception staff are most helpful and absolutely professional from start to end. The repair done on my car was very high quality. I am really pleased with it. Highly recommend.
23 September 2025
Unprompted review
Reply from Motofix Group
Thank you for your kind review. We’re glad the team kept you well informed and that you’re pleased with the quality of the repair. We really appreciate the recommendation.
Best Wishes,
Carla Farrell - Customer Service Manager
Motofix Cirencester
Motofix Cirencester - appalling customer service. Did not collect the vehicle as agreed. Failed to get approval for the full repair from the insurance company which added 10 day delay. Promised to prioritise repair due to their failings but did not. Will have taken them 4 weeks for a relatively straightforward repair. Communication shambolic. Failed to call back or do not pick up the phone most times. Manager finally returned a call was aggressive and dismissive. Have complained to my insurers
2 February 2026
Unprompted review
Excellent service
Excellent service, kept informed at every stage. Very happy with the result
23 January 2026
Unprompted review
Reply from Motofix Group
Thank you for your feedback. We’re delighted to hear you felt informed at every stage and are very happy with the result. Your kind words are much appreciated!
Kind regards - Carla Farrell, Motofix.
Reply from Motofix Group
Thank you for your recommendation! We really appreciate your support and kind words.
Warm wishes - Carla Farrell, Motofix.
You had the car for over a month
You had the car for over a month. We took endless photographs before it came to you. It was due back on 6th January. We had texts every week saying the parts were delayed until this last week when we had daily messages or calls, we eventually got the car back on the 22nd! The final straw was that it couldn’t be returned despite the work being completed because it needed valeting. The inside of the vehicle was not valeted at all. You kept it whole day for this! Not impressed with Motofix in any way. and I am sorry to have to write this review. I also think yet another text saying “ give us a 5 star review” without even asking us if we were happy is very off hand and presumptuous.
22 January 2026
Unprompted review
Reply from Motofix Group
Thank you for taking the time to provide detailed feedback. We value our customers’ opinions and would like to thank you for bringing this to our attention. Your honesty is greatly appreciated, and while we regret that your experience fell short this time, we hope to have the opportunity to provide a service that better reflects the high standards we aim for.
Yours sincerely - Carla Farrell, Customer service Manager, Motofix.
Very helpful and friendly with…
Very helpful and friendly with excellent communication . I had a car hit while it was parked and I had insurance claim through third party, they recommended the best way to sort it out and it worked out perfectly for me. Repair quality was excellent. Couldn’t recommend enough. Would definitely used them if I needed a private job done
21 January 2026
Unprompted review
Reply from Motofix Group
Thank you for your kind words. We’re glad we could make the claims process straightforward and provide guidance that worked out well for you. It’s wonderful to hear you were happy with the communication, friendliness, and quality of the repairs. We really appreciate your recommendation and look forward to helping you again if needed. Kind regards, Carla Farrell, Motofix.
Returned as new
My car was picked up and returned to my home address following a hit and run. New rear o/s panel, rear bumper & exhaust needed. I was kept upto date by text regarding the repairs. The car returned as good as new with a very good paint colour match.
15 January 2026
Unprompted review
Reply from Motofix Group
Thank you for leaving such a positive review Andrew. We’re pleased we could make things easier for you with home collection and delivery, and that our updates kept you informed along the way. It’s great to know you were happy with the standard of the repairs and the paint finish. We really appreciate you taking the time to share your experience. Kind regards, Carla Farrell, Motofix.
Fantastic service
Fantastic service, really prompt , picked the car up the day after the accident. Really good attention to detail. They genuinely seemed like they cared about my car accident. The car was returned in tip top condition, returned by their driver who was very polite. I would highly recommend this company.
14 January 2026
Unprompted review
Reply from Motofix Group
Thank you for sharing your experience with us Angela. We’re delighted that everything from the quick collection to the final handover met your expectations. Knowing that our team’s care, attention to detail, and customer service stood out really means a lot. We appreciate your recommendation and are glad we could get your car back to you in excellent condition. Kind regards, Carla Farrell.
Exemplary Customer Service
I recently had my car repaired at Motofix in Exeter. I was impressed from the outset with the friendly professionalism of all the staff and the exceptional customer care.
The team kept me updated regarding the progress of the repairs at every stage.
The quality of the repair is excellent.It’s so reassuring too to know the work carries a Lifetime Guarantee.
This was definitely a Five Star experience and a company that takes pride in providing a quality service from start to finish.
13 January 2026
Unprompted review
Reply from Motofix Group
Thank you for taking the time to leave such a detailed and thoughtful review nICK. We’re delighted to hear that the team at Motofix Exeter made a positive impression from the outset and kept you informed throughout the repair process. t’s great to know you’re pleased with the quality of the repair, your five-star feedback means a great deal to us, and we truly appreciate your kind words about our service from start to finish. Best Wishes, Carla Farrell, Motofix.
Excellent and very speedy service…
Excellent and very speedy service despite the accident occurring pre-Xmas week. Great communication and customer service too!
23 December 2025
Unprompted review
Reply from Motofix Group
Thank you for the great feedback! We’re really pleased we could provide a fast turnaround, especially during the busy pre-Christmas period. It’s lovely to hear that our communication and customer service met your expectations. We truly appreciate your support and kind words. Kind regards, Carla Farrell, Motofix.
After having an argument with a pillar
After having an argument with a pillar, naturally my beautiful Porsche Mecan came off worse - I sought the help of Motofix who have helped in the past, and I wasn’t disappointed. Motofix Aldershot put my vehicle back together as though nothing had happened 😁. It came back gleaming too, obviously had a good clean! The reception team were extremely polite and courteous booking in the vehicle to suit my needs. Thank you to all the staff if I could would give you ten stars I would 👏.
27 November 2025
Unprompted review
Reply from Motofix Group
Thank you so much for such a fantastic review Ian! We’re glad Motofix Aldershot could help your Porsche Macan recover from its disagreement with the pillar 😁. It’s great to hear the car came back looking as good as new and that our reception team were able to make the process smooth and convenient for you. Your kind words mean a lot to the whole team—ten stars very much appreciated! Best wishes, Carla Farrell, Customer Service Manager, Motofix.
Great communication
Great communication. Realistic deadlines. Highly professional standard of work and delivery
22 December 2025
Unprompted review
Reply from Motofix Group
Thank you for the kind words, Keith! We appreciate you taking the time to leave such thoughtful feedback. Kind Regards, Carla Farrell, Motofix.
Great service and work.
18 December 2025
Unprompted review
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