Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
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Review summary
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Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
I have always trusted and appreciated the service and communication from MoreTh>n Pet Insurance and continue to do so....although my renewal offer this year was 12% higher than last year...for no appa... See more
It was very easy to follow the online prompts to get my pet insurance quote. It was a reasonable quote with good cover so I bought it. Hopefully I won't need to use it, but if, in the future I do need... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16K reviews
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Very poor service
Very poor service, very unprofessional, no sympathy for the death of my cat who died,no condolences or nothing after sending them messages of the death of my pet and no confirmation of policy cancellation
This is just a great example of a pet insurance company not bothered about their customers, they just want your money ,absolutely disgusted with them ,a cowboy company
23 January 2026
Unprompted review
Reply from morethan.com
Hello Terry,
We're truly sorry to hear about your cat's passing and the lack of support you experienced. We take your feedback seriously. Thank you for bringing this to our attention.
We’d really like to look into your claim and see what’s going on. When you get a moment, please send your full name and claim reference number to the email below, and one of our claims team members will be in touch to help you further.
Alex
ReviewFeedbackSupport@pet.morethan.com
No loyalty for existing customers!!!
I had to cancel my original policy with more than because the renewal quote was increased by nearly £100 for the year. Then when I called more than to ask why and that I’d found a quote on a comparison site again with More Than with the exact same details it was cheaper than the year before with higher benefits the agent told me it’s because a new quote would mean a “new customer”. So I cancelled and took out the new policy with More Than……seems More Than have no loyalty to their existing customers at all
20 January 2026
Reply from morethan.com
Hi Dominque
We appreciate you bringing this to our attention. We're sorry to hear about the price difference between your renewal quote and the new policy. We take all feedback on board. Thank you for taking your time to leave us a review.
Thanks
Jo
Great Buy
Easy to buy, great cover and very simple website. Only took 5min to buy and insure my cat. Very happy
28 January 2026
Don’t auto-renew!! Check!
Pretty unimpressed that on renewal I was offered a price over £60 higher than buying exactly the same policy from them if I came in as a new customer via a comparison site.
When I pointed this out to a customer service rep, I was told, « we don’t price match » - really? To yourselves, for the same policy ???
So cancelled and bought it again - ridiculous situation !!
26 January 2026
Reply from morethan.com
Hello Mark, We’re sorry to hear about your experience with the renewal pricing and the frustration caused by finding a lower price for the same policy as a new customer. We also apologise that the explanation provided did not address your concerns. Your feedback regarding price differences and the handling of your query has been passed to the relevant team to review and help improve our processes.
Thank you for bringing this to our attention.
Thanks,
Kate.
It was really easy to set happy custonerup and great…
It was really easy to set up and great value for money
18 January 2026
Happy pet owners
Easy to navigate round the website to decide on our pet insurance, and at a very reasonable price
16 January 2026
Dreadful insurance
As others have said the response time was ridiculous - almost 2 months to even look at a claim in my case. Without explanation they then rejected the claim after all that, and numerous enquiries as to what was causing the delay. I only heard through my vet that it had been rejected, and can only assume they have overruled the medical views of the two vets involved for some reason that they don't want to tell me. Complete waste of time and money.
23 January 2026
Unprompted review
Reply from morethan.com
Hello Neil,
Thank you for taking the time to leave a review. I’m so sorry to hear about the delays and communication issues you’ve experienced, and that you’re unhappy with the outcome received. I completely understand how frustrating and upsetting this situation must have been for you.
Please can you send your full name and claim number to the email address below. Once we have your information we will contact the pet team to request they raise a formal complaint for your concerns to be investigated.
Thank you,
Rach
reviewfeedbacksupport@pet.morethan.com
Pet insurance is an absolute scam!
Pet insurance is an absolute scam!
A few years ago now I had to have my lab put to sleep. Had been paying insurance for over 10 years. Never made a claim. Total bill was about £300.
Insurance quibbled about the bill and offered me, get this. 20p. 20 pence. After some lengthy emails they actually paid in the end.
A few weeks ago my dog had such a bad ear infection that it required an op to fix. Guess what? Insurance wasn't willing to pay a penny. I was only paying for 'Basic' cover, however, after doing some research, ALL these policies seem to have a clause that if your pet has a problem which they have to be seen by a vet for, the policy will not cover that condition or any arising from that condition in future. Therefore absolving them of any future payouts. They are perfectly happy to continue taking your premiums though!
To reiterate. This is true not only for the 'basic' cover, but ALL their policies. Don't bother. Just save every month instead. In the last 4 years I'd have saved £1460 towards this £2250 bill.
Instead I get an email THE DAY BEFORE her operation refusing to pay a penny. Giving us less than 24hrs to find over 2k. Thanks for nothing MORE THAN Pet insurance.
20 January 2026
Unprompted review
Reply from morethan.com
Hello Lizzie,
Thank you for taking the time to share your experience. I’m so sorry to hear that your beloved pet needed treatment for an ear infection. I can only imagine how stressful and worrying this must have been for you.
I’m also very sorry to hear that you’re unhappy with how your claim was handled and the outcome you received. It’s never our intention to cause any additional worry or upset, and I’m sorry that this has been your experience.
Please can you send your full name and claim number to the email address below. Once we have your information we will contact the pet team to request they raise a formal complaint for your concerns to be investigated.
Thank you,
Rach
reviewfeedbacksupport@pet.morethan.com
I requested my policy paperwork through…
I requested my policy paperwork through the post and was told 3-5 days. Its been over a week and no sign of it.
12 January 2026
Reply from morethan.com
Hello Janet, We’re sorry to hear that your policy documents have not arrived, especially after being advised they would be delivered within 3–5 days. This delay is not the level of service we aim to provide. I have passed your feedback to the relevant team so we can look into what went wrong and get this resolved. Thank you for your feedback, we take all feedback on board.
Thanks,
Kate.
Awful renewal service
I already had a policy but at renewal the price was substantially higher than I could get on line. Your customer service when I pointed this out was awful and you didn’t care that you quote much higher prices for existing customers than new business. I purchased the same policy in line for over £250 cheaper … don’t know why I stayed with you but the on line quote was then competitive. Sort it out more than or you won’t retain any business
19 January 2026
Reply from morethan.com
Hello Mr H, We’re sorry to hear about the pricing difference you experienced at renewal and that the service received when raising this was disappointing. We understand how frustrating it is to find a significantly lower price online for the same policy.
Your comments about renewal pricing and customer service have been passed to the relevant team for review.
Thank you again for your feedback.
Thanks,
Kate.
All is OK until you make a claim
All is OK until you make a claim. Claim was acknowledged and then silence. Chased twice and on the day of the response to the 2nd chaser they stated they were waiting for into from my vet. Asked the vet and they confirmed the request was only received on that same day - some 5/6 weeks after making the claim. Eventually the claim was paid but the experience made me decide to not renew with them.
5 December 2025
Unprompted review
Reply from morethan.com
Hello Bev,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the delays and communication issues you’ve experienced. This isn’t the level of service we strive to provide, and I completely understand how frustrating and disappointing this must have been for you.
If you could please send your full name and claim number to the email address below, we’ll be able to look into this further. Once we receive your details, we will contact the pet team and request that a formal complaint be registered so your concerns can be fully and properly investigated.
Thank you,
Rach
reviewfeedbacksupport@pet.morethan.com
Understanding and patient staff and…
Understanding and patient staff and uncomplicated process.
19 January 2026
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