Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
Company replied
I needed to change my pet insurance as I am on a pension and my previous insurance was now out of my price range. Making the change was easy, cost was less than half of the amount I was quoted to rein... See more
Company replied
Company details
- Pet Insurance Company
- also in
- Charity
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent insurance scheme
Sign up was easy, T&C's are very understandable, levels of cover are excellent, and premiums are very affordable.
6 October 2026
Reply from PDSA Pet Insurance
Good Morning Ken, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
The professionalism of staff
The professionalism of staff, caring attitude and ease
of making any changes.
28 September 2026
Reply from PDSA Pet Insurance
Thank you Sue for your lovely comments about the customer service you’ve received from us. We’re delighted we’ve been able to help you.
All very easy to sort very quick note…
All very easy to sort very quick note issues, will see how it all goes...
24 October 2026
Reply from PDSA Pet Insurance
Good Morning, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
They have the age wrong of my dog
18 October 2026
Reply from PDSA Pet Insurance
Good Morning Vicky If you did wish to discuss the circumstances surrounding your pets Date of Birth in more detail, our
Customer Service Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
Many thanks, The PDSA Pet Insurance Team.
Reasonable priced
Reasonable priced. Wasn't made aware of treat box when asking for quote. Gad to find out from Facebook. Not impressed
22 October 2026
Reply from PDSA Pet Insurance
Good Morning Nicholas If you did wish to discuss the circumstances surrounding the welcome hamper in more detail, our
Customer Service Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
Many thanks, The PDSA Pet Insurance Team.
Change of company easy
I needed to change my pet insurance as I am on a pension and my previous insurance was now out of my price range. Making the change was easy, cost was less than half of the amount I was quoted to reinsure my existing plan - cover was almost the same and I have peace of mind for my pet
7 October 2026
Reply from PDSA Pet Insurance
Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Good morning Glen, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Reliable Organisation
We used Compare the Market to identify competitive companies. We liked the policy on offer from PDSA as well as it being a charity.
15 October 2026
Reply from PDSA Pet Insurance
Good Morning, thank you for your kind comment. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Dog insurance …
Really easy to set up insurance over the Internet. Just questions regarding my pup and was set up in ten minutes x
12 October 2026
Reply from PDSA Pet Insurance
Good Morning, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your dog PDSA Pet Insurance
Great help and discussion with customer…
Great help and discussion with customer services through Brodie.
Many thanks for the help
16 October 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! The PDSA Pet Insurance Team.
Keeping fit
Gemma a d I are both seniors, she can’t run for as long as she did, approaching nine but we still enjoy our morning walks. I’m not that fit but I’m busy keeping the physiotherapists happy with Gemma but we now take the bus to our destination all the way across the park and back, then return on the bus. It’s keeping both of us fit as we can be. Plus our short walks beginning at 6:00am
26 September 2026
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
They did not hesitate to pay my vet.
They did not hesitate to pay my vet.
Im now moving my other 2 cats to them.
12 October 2026
Unprompted review
Reply from PDSA Pet Insurance
Thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Reply from PDSA Pet Insurance
Good Afternoon Stephen, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Reply from PDSA Pet Insurance
Good Morning, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Great value
Easy to do online PPDSA insurance.Good price cheaper than previous insurer, plus free gift after 3months .
7 October 2026
Reply from PDSA Pet Insurance
Good Morning , Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Reply from PDSA Pet Insurance
Good Morning Steve, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
Easy to navigate the portal and clear…
Easy to navigate the portal and clear to understand. Impressed with PDSA vets and as my existing insurance policy was due for renewal decided to go with them.
6 October 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Paul, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Really easy to sign up for insurance…
Really easy to sign up for insurance and very prompt acknowledgment
3 October 2026
Reply from PDSA Pet Insurance
Good Morning Miss Fowkes, thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.
BEST PET INSURERS I HAVE COME ACROSS
I have researched many insurers of pets and I found PDSA to be the cheapest but offers the most out oif all of them. Was very insightful oifering advice about the different types of insurance which was very easy to understand and setting up the policy took as little as 5 minutes. Outstanding and would highly recommend
4 October 2026
Unprompted review
Reply from PDSA Pet Insurance
Good Morning Fiona, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Reply from PDSA Pet Insurance
Thank you Stephen, for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your dog to PDSA Pet Insurance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.