Moorfields Reviews 

Absolutely terrible. Called re visit to A&E and waited 1hour on phone . Told I should wait for video call by from doctor and not to go to A&E advised by black male nurse. I said I don't have smart phone or computer so nothing could be done. He disputed my NHS number saying it was wrong but it is the same in all other correspondence. Obstrucive and unhelpful saying if I came to A&E i may not be seen . There is a triage service done by nurses? who can turn you away which cannot be right . I put phone down as exasperated. Last year on a visit the equipment was dirty and not cleaned. I wrote my concerns on complaint and wonder if anything has changed. The staff are inadequate and poorly trained. I would avoid unless you have a private appointment with chosen consultant.

Mr Ezra and his team are incredible at what they do. The Moorfields system works, everything from their communication, outpatient appointments, clinical fellows, clinicians, nurses, their surgeon to the patient outcome.
I couldn’t commend Moorfields more highly. They treated me through the process with excellent care and attention. I selected Moorfields because I believed them to be excellent and it was my exact experience. They changed my life for the better. Well done. Highly recommended.

Thank you so much it makes all the difference when you are treated with friendliness and respect. The reception staff in particular :)

This review is on Moorfields, St Georges Hospital, not other addresses.
I had injured my eye and had got floaters and flashes and went to Moorfields St Georges. My partner had gone there months before with serious problems and had been seen immediately. However on my arrival, first I was questioned why I chose St Georges. Having explained what happened I was then refused an examination and told to leave and get a GP referral.
Can you image getting run over and the ambulance crew telling you you had to get your GP to refer you first before going to A & E?!! Unbelievable.
We will never go back to this branch of Moorfields again which I guess was their intention.

No respect for the time! We had to wait for very long time for no reason! The only reason we wait that they have lunch

Moorfields, here are three opportunities to improve your processes, reduce the work you do and so save money.
Firstly, the reason why I visited was that in September the optician took photos of my eyes, found a floater and said 'That's not right.' which I took as potentially serious. So:-
1. I booked to see Moorfields via the GP and was given an appointment two and a half months later in early December. OK. That was cancelled, with strikes, OK, without explanation, NOT OK, without another date, NOT OK. So I went to Moorfields A&E. There, the doctor wouldn't formally test me or sign me off, just saying that it was highly unlikely to be a serious problem, and wait for the appointment. This was a missed opportunity, because Moorfields ended up seeing me twice, costing more money.
2. They eventually sent me more appointments. I had to cancel one with Covid, then on 16.2.24 and 29.1.24. Even after I'd been seen, I was still being invited on 16th Feb. Moral: don't invite a patient twice when once will do. I had to 'phone and ensure the 16th Feb. was superfluous, not an indication that something was seriously wrong and they needed to see me again, taking up unnecessary staff time.
3. I'd been seen, but instead of finishing the job was told that I'd get the results in up to four weeks. I did indeed get a letter, saying only that I'd been discharged back to the GP. No diagnosis, no idea what was wrong, but a hint, presumably that things were OK. Then a second letter came, saying that apart from a minor problem, things were OK. How about combining the two letters? Or even better, giving it to the patient when they leave outpatients? Another opportunity to simplify and save. Yours, Nigel

I went to Moorfields eye department recently at Croydon University hospital due to an eye injury.

I arrived, explained my situation and was "bluntly" told that they don't offer walk in appointments anymore and to get an appointment at an opticians. No pleasantries and no offer of help!!

I went to Boots on London Road and the lady at reception was very understanding and said that a lot of people experienced this (At Moorfields eye department at CHU) and they SHOULD of given me a list of "Primary Care" opticians in the area to call.

Please update your website stating you DO NOT offer walk ins at CUH and provide some training for your staff to:

1. Be more pleasant
2. Give out relevant information to people, why didn't the receptionist at Moorfields eye department not do this?

The utter lack of empathy is astounding! Awful, patronising and disheartening treatment by the consultants.

Incredible from start to finish. My mum has amd and was petrified to get injections but Angelica and Jamal the team were so amazing and my mum didn’t feel a thing and she was looked after so much. Thank you so much it really made all the difference! You’re all Doing such a wonderful job that helps so many.

So called Moorfield eye department of St George's Hospital my daughter is 6 years she's been under the Moorfield department of St George's hospital since she was three months old since the pandemic everything has just gone down here I've never had to complain about St George's Hospital as I gave birth to two of my daughters I gave birth recently to my second child and I didn't want to complain but I've got no choice now because it's gone over quite a few times my daughter is under the eye department it keeps weird booking and unbroking appointments she does have a eye condition she has a condition called collarbone and it does affect the rest of the parts of the body is important she has regular checkups because that's who she's under she had appointment book for August this summer and they cancelled and that was in the summer holidays then I rear booked another appointment for the 12th of September in school time at 9 a.m. found me up to council it for the second time absolutely disgusted fat they keep rebooking and booking and they're doing it around school time I'm having to take her out of school time when they're making these appointments as well it's absolutely disgusting there seems to be a lot of unqualified doctors I was given the number for the complaints team when I phoned up the complaints team they never seems to be anyone at the desk I don't know what is going on with this hospital but is a hospital that seems to be going down a bit especially in the children's department of the Moorfield department

This is a review about Moorfields NHS. It seems this section is muddled up with private and NHS reviews which is a shame.

The main aim in life for Moorfields NHS is to keep patients away. That way they can meet all their targets. After all those pesky patients just get in the way of nicely ticked boxes.

These atrocious people will not see you unless you are practically blind. There is no walk-in service and no-one in the main A&E can do much for eyes without all the equipment that the NHS has purchased for Moorfields. To get use of that equipment and an ophthalmologist you have to get a referral from either your GP or a local accredited optician.

My GP said he couldn't write a referral as Moorfields would not accept it. So off I went to see a local accredited optician. Who said there wasn't anything wrong. Another accredited optician agreed there was a problem but that nothing could be done about it.

Finally I diagnosed myself, went back to the second optician who agreed I was right and then I finally got the GP to refer me. That all took six weeks (only because I was persistent) during which time it was very possible for my condition to have significantly deteriorated.

Moorfields NHS are totally the worst. The care of patients with eye problems in my local area has really deteriorated since the NHS started awarding this private practice contracts all around the country. The NHS ought to be ashamed of themselves.

I can’t think of many hospitals where you can go from walk-in arrival to a five man operating theatre to correct a retinal tear within 3 hours. On Sunday

They’re sensational

Lazy bugger of a CEO!
Doesn't reply to emails.
He should be sacked!
However it's the NHS and his mates keeps him employed!

I must say Moorfields, especially city Row, are absolutely fab. Very caring people…thank you

This is one of the leading eye hospitals in the world. We owe a debt of gratitude to the never too much trouble staff as soon as you enter with real soul on the ground as well as the in house expertise of nurses and consultants in - house all under one roof - glaucoma cataracts etc.

Why don't you pick up the phone!
I have been calling 0207 702 5549 to rearrange my appointment at Brent Cross Shopping centre.
I am number one in the Queue for over 40 minutes.
Friday 02/12/2022 @ 3.30pm
Narendra. 07961329484

Awful hospital! they use machines that are faulty that caused damage to my family members eye and failed to take responsibility. they've done this to several other people and, now I am short sighted as a result. DO NOT USE THIS HOSPITAL. Senior doctors are rude, unprofessional and have no soul.

Absolutely horrendous service in A&E.
Was questioned on why I had attended when it was not nearest hospital from my home address. Since when were tax payers categorised and only allowed to attend certain hospitals?!
Assessed via a screen from about three feet away… how can an eye assessment take place from such a distance. Told to return to a different a&e if my problem had not gone in a few days as I didn’t not fall in catchment area for emergency treatment.

Wow. I attended on Sunday morning on the off chance that I could be seen. I had a problem with floaters and irritation. I was registered triaged examined all in under an hour by extremely friendly and competent staff. I am not one to post compliments but I have to thank these people.

Maxillofacial department worst service ever in my life had my braces fixed the orthodontist cut my gum cheeks very badly leaving my right side inside cheeks swollen sore and bruised can’t even eat or talk without bad pain this is neglects and bad care she was rushing and didn’t care I’m in very bad pain and discomfort and left hurt and bleeding . They staff they are soo horrible and unprofessional they use to be very nice now they hehe gone down Gilbert bad service would never recommend them terrible they shouldn’t be orthodontist they have no care in what they do rude receptionist unskilled and rude horrific hate going here always unhappy going and leaving