Moorfields Reviews 

Following a visit to my optician at the beginning of February my GP referred me urgently to the vitreoretinal clinic at Moorfields Old Street. To date I have not received an appointment. I contacted the outpatient appointments line and was rather alarmed to find that my referral had not even been medically triaged and that it was unlikely that I would receive an appointment until April. I am a retired Consultant Physician and previously a Medical Director having managed a wide range of specialist services across a large acute NHS Trust. I find it quite shocking to find that the management of urgently referred cases is dealt with so lethargically by such an apparently prestigious organisation that is spreading its wings to provide services and generate income across the UK which it appears not to be able to deliver efficiently. Despite making a complaint via their PALS team and Medical Director by email I have received no response.

I was suffering recurring bright lights in my left eye and was advised by a retired pharmacist that as I have PVD, this is not good as it could be a tear on the retina requiring urgent attention. She said to go straight to A&E at Moorfields as its an emergency and to cancel my Boots appointment as I'd be wasting time. I told her as my cab fares would be well over £100, I better ring first. I did so and was advised to speak to a nurse rather than just turning up at A&E where I would be seen, "eventually". He told me I'd have a long wait on the phone, possibly a few hours but to hang in there. Well I got cut off after 10 minutes. Kept trying but no good. Got very upset. Decided to go to a private clinic 10 minutes away by cab instead as felt that this matter couldn't be left. Shame I had to pay dearly for the consultation and retina exam. I find it baffling why the retired pharmacist seemed sure I'd be seen very quickly at Moorfields but I guess so many patients have the same symptom that its first come first served

Very bad hospital they steal my father and deceived us I came with my father to Doctor Jaheed khan and he give my father vabysmo injection I asked when I was paying and also asked the doctor before my dad took the injection and both said 2000£ and when I was paying I asked the lady about the amount she said 2970£ she said 350£ consultation and 2000£ vabysmo and 620£ for photos and infared when they send the bill on emailI I found that vabysmo is for 2311£ and 350£ consultation and 265£ for oct and scans she lied to me to let me pay and now they are sending for me email that they want more 350£ mr khan fees for injection how come I pay consultation 350£ and more 350£ for injection fees

I had a cataract operation on 27th January at Moorfield Elder Ward, St.Georges Hospital.
I cannot thank enough the cataract team - Dr Gallo, the surgeon, Sharon and others who did all the pre op checks and reassured me.
Absolutely amazing how my 85 year old eye has been rejuvenated!
Thanks to all again.
Sergio Mauri

I had the opportunity to consult with Dr. Ameeta Kumar during my visit to the A&E Department on Saturday, January 25, regarding ongoing issues with redness, discomfort, and blurred vision.
Dr. Kumar exhibited a high level of professionalism throughout the examination. She was not only kind but also very thorough in her approach, ensuring that all my concerns were addressed. Her attention to detail and ability to communicate effectively made me feel at ease during a potentially stressful situation.
I appreciate her dedication to patient care and her commitment to providing comprehensive evaluations. Overall, my experience with Dr. Kumar was extremely positive, and I am grateful for her expertise and support.
Great overall service since I entered the hospital. THANK YOU!!!! Marianela Velasquez

I was given an appointment at moorefields Ealing, I've never been there before so I was accompanied by my carer. When we arrived it was closed! Not a single person around and everything was locked. So we went to A&E and we called moorefields in city road, nobody knew though the receptionist at Ealing A&E was surprised because she said they were closed, and said it must have been created by mistake. Now it's going to show as I did not attend. This is so annoying can no one get anything right.

Terrible experience of Moorfields children outpatient department. So inefficient process e.g. all children 1.5 hour wait for nurse visual acuity test when not necessary for presentation. Left waiting 3-hours after appointments time to be seen with 7-year old. Staff dismissive and rude when ask about wait. See a registration that doesn’t acknowledge the wait and was dismissive and obnoxious as soon as got in room, used jargon and no eye contact to introduce himself to child. No interest in neurologigical signs, contradicts with not bothered to look at child’s eye, firstly said improvement then acknowledges improvement is just measurement range of error so not real improvement. Tell us not ‘real problem’ but will not discharge and needs to see again with no explanation. How does a child or parent understand this. I would not recommend this hospital.

I visited St. George’s Hospital in severe pain, penniless, and in desperate need of help. I explicitly told the staff I couldn’t afford a painkiller due to the cost-of-living crisis. Despite this, I was met with indifference. The receptionist delayed my care with unnecessary questions about my GP instead of addressing my emergency. When the doctor suggested a scan, they didn’t provide any immediate pain relief or clear directions for navigating the hospital. I felt lost, both physically and emotionally.

This experience has left me deeply shaken. Hospitals are supposed to be places of care, but here I found no compassion, no understanding, and no humanity. I never imagined being treated this way when I was most vulnerable. It feels like the system has failed not just me, but the very idea of what healthcare should be. I left without receiving any help. How can this happen in a civilized world?

This is not just about poor service—this is about losing trust in humanity."

I recently had a small eye operation at the Moorfields clinic in St Georges Hospital, Tooting. From the minute I arrived to the minute I left I have nothing but good to say about my treatment, from the nurses, assistants to the surgeon who performed the operation. Everyone strived to make me feel comfortable and unafraid. A special shout out to Robert, the theatre assistant, who was friendly, caring, professional and treated me like a friend, not a patient. This was all on the NHS too.

Moorfields dealt with a vitreous detachment which occurred in my left eye. In my case it caused a blood vessel to burst and which landed on the retina. Three doctors assessed me/agreed no surgery required. The blood depleted and I also had a surgeon examine my eye one week after my initial visit who concurred with the doctor's view that no treatment was necessary.

Simply fantastic, I received the best professional eye care possible. The nurses, doctors and surgeon were highly professional. Additionally all the admin, receptionists, and security were friendly and helpful. I felt welcomed and respected. I thoroughly rate Moorfields!

A recent bleed in my eye necessitated a trip to Moorfields A and E. I was dreading it, as my local A and E is shambolic. However, Moorfields was efficient, streamlined, and caring. The only change that would be for the better are the initial receptionists, who are rather self important and too busy chatting. A minor irritation.

Disaster of a hospital, communication is bad to say the least , no one knows what the other are doing with your “ case “ ! I was referred by a consultant in another county as an urgent referral for a potential malignancy ,to another consultant in Moorfields ( first week in august ) no one contacted me , so since then ive been messed around, given false information , emails bounced back after i did my research, NHS emails go into the private sector ! no response, promised phone calls that never materialised, eventually got a phone call appt , ( by video) i told them that at 76 yrs of age i didn’t want to be contacted by that method ..ok we’ll put you down for normal calls …. more video link appts ! all this time no clinical appts and my as yet today undiagnosed and my condition causing me great deal of anxiety. This Hospital is an absolute shambles

I would like to share my today appointment with Dr. Malik and staff.I would say from reception welcome until finished my an appointment everything was fantastic and very nice co operation.Again Thank you very much to all of you.

I was referred to Moorfields for a cataract operation since my work entails long hours a day of reading aloud (I am a voice over), and my eye sight was poor and not improving with glasses due to the cataracts. From day one I was in hands of extremely caring professionals, from the nurses and people in reception desks to the surgeons who carried out the operations. I was explained with detail all the steps along the way. Both operations were a great success, the difference it makes is huge in terms of quality of life. I am reading without any fog and cloud vision and therefore I make less mistakes and sail through the voice over sessions! THANK YOU ALL AT MOORFIELDS!! You are wonderful!!

28.7.24

My Experience (Feedback) at the Cataract Service at “Moorfields at Stratford”.

I am writing to give my feedback about the service I have received at the Cataract Service at Moorfields (at Stratford).

Mr Ismailjee (Ophthalmic surgeon) patiently explained to me in detail of the operative procedure under local anaesthesia. During the entire consultation I have noticed Mr Ismailjee’s eye contact with me was very good, and remained focussed on me as his patient, as such I felt being looked after and treated me as the centre of his attention and consultation. I had noticed that his courteous mannerism and the professionalism shown to me was so amazing that my earlier worry and trepidation were already dispelled completely. How amazing was that!

Throughout the operation, I was kepy fully informed of the operative stages and the progress all along. Most importantly I also was kept reassured repeatedly that certainly helped me keeping myself calm and relaxed. I didn’t feel any discomfort none whatsoever let alone pain during entire operation.

Over all, I really am beyond grateful for all the care, the service and the attention I have received at the “Moorfields at Stratford “ which are impressively good and exceptional, that have exceeded my expectation indeed.

The staff/nurses/receptionists including the appointment clerk Ryan both at the clinic and in the operating unit (3rd floor) are fantastic, friendly and ever so helpful.

The consultant ophthalmic surgeon Mr Ismailjee in particular is great, he is courteous and caring while maintaining his high standard of professionalism throughout. Besides, he is most approachable and has answered all my queries and questions to my satisfaction. What I like most is that Mr Ismailjee did the explanation in the way I, the layman can understand well without using technical or medical jargons. He has that amazing natural inborn talent .. and the end result is patients are being benefited, as such they love him and love to be seen by him. In my honest opinion, he certainly is an invaluable asset to NHS in general, the "Moorfield at Stratford" in particular.

This is my honest opinion that the NHS & hospitals will be a much better place for the patients to visit with confidence if everyone including the doctors, nurses and ancillary staff are as exemplary as Mr Ismailjee.

I, of course am more than happy to recommend people in my circle to the “Moorfields at Stratford”, for it’s world class service and care.

Mr A Myint.

Excellent Nurses, Doctors and Reception Staff, but the so-called volunteers assaulted me on the way into my appointment. So I have very bad photosensitivity due to eye infection made my painfully to Moorefield eye hospital as I had an appointment from one of their Nurses to see a specialist, on arrival I noticed some people outside the door of the entrance and lining the corridors I walked swiftly passed them as I was in a lot of pain and through my blurred vision could barely make them out but.. I heard someone shout Oi You Matey Stop There !! I moved on as how could this have anything to do with me, but oh no !! A rotund bespectacled male volunteer bounded up to me, snatched my appointment letter and said something like "We Need To Verify All Who Enter Here, I Shall Not Be Ignored Fella" or words to that effect. Needless to say, I was shocked and more than a little saddened that I should be treated in this way. However, luckily the Doctors and the rest of the staff were excellent, and I am thankful for their help and treatment.

Would give zero stars if i could. 8 - 9 hours wait crying in absolute agony. A waiting room with 70 plus people all in pain and only one doctor to see them all who was also taking emergency calls and seeing additonal patients in between. Shocking beyond belief. The NHS is the pitts. Im not knocking the doctors and nurses that do work there butts off but clearly the system is not fit for purpose and needs more staff on board to help support the crisis its in.

I have Thyroid eye disease which caused pain and bulging in both eyes. I was referred by my consultant to Moorfields and had my first appointment in February. I was treated with professionalism and respect by all staff at the clinic. I was put on the list in February and am pleased to say I had the procedure, bi-lateral orbital decompression on 18th July and am recovering well. I’ve had a follow up appointment and another booked appointment for a few weeks to check all is as should be. I cannot thank the staff on the observation ward at Moorfields City road enough for the way they immediately made me feel safe and comfortable from entering until leaving the next day. The anaesthetist the consultant , doctors and theatre team were so caring I highly recommend the care given by Moorfields NHS eye hospital. No wonder it is world renowned and in my experience, rightly so.

I recently had to visit their A&E department 3 times with a corneal ulcer. I work in the NHS myself. I was impressed with the level of care I received and found the staff were great. 5/5

Tried to cancel my daughters appointment, all the women wanted to know was why, how , and wen ! Shes a receptionist not the doctor and her attitude was disgusting ,
I called because my daughter is working all the time .
She needs to be taken off the phones and not keep calling people mamme
And stay out of peoples business.
Very irritating woman .