Moon Games Reviews 

149
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Small selection of games as just slots (no table games etc) Extremely slow payout times! Been waiting on a withdrawal now for 6 days and counting! This is not acceptable in this day and age w... See more

Company replied

Rated 5 out of 5 stars

I stumbled across this site some months back and decided to give it a go. Wow, was I very much surprised the account setup was speedy and easy, the amount of games on offer is fantastic and win r... See more

Rated 4 out of 5 stars

Very good variety of games, easy to deposit and usually quick process with withdrawals and offers good promotions. I withdrew £2000 on the 8th March 2022 it says 1 day to process but its been... See more

Rated 4 out of 5 stars

Whenever Ive received an offer or bonus it has actually been there on log in.So many sites offer bonuses but you end up going through to support to claim and then you have to copy and paste email back... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

Moon Games loves to pamper its members with casino bonuses during their expedition on the site. It all gets launched after you’ve joined and deposited. Every new member can enjoy an amazing welcome package to start their adventure.


Contact info

3.8

Great

TrustScore 4 out of 5

149 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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3.8

All reviews

(149)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great games

Thoroughly enjoy playing the games but quite often some games won't load up and I have to wait a while before the site resets, sometimes can take more than an hour.

23 September 2015
Unprompted review
Rated 5 out of 5 stars

good site

site is very useful as can access a mobile version. game selection is good. plus I love little surprise gifts such as a £10 free cash bonus.

22 September 2015
Unprompted review
Rated 4 out of 5 stars

Fun way to win money

Good site with plenty bonuses, fun way of passing the time. Only things that let them down are their live chat people and the length of time money takes to go into your account once you've made a withdrawal.

22 September 2015
Unprompted review
Rated 1 out of 5 stars

£1800.00 BEFORE YOU CAN START TO WITHDRAW YOUR MONEY. (MOON GAMES)

I JOINED UP WITH MOON GAMES ON 08/08/2015. I SPENT £70.00. I WON £642.90. THE PROBLEM IS I CANT WITHDRAW MY MONEY UNTIL I SPEND A FURTHER £1516.80. IF MOON GAMES HAD CLEARLY STATED THAT YOU HAVE TO DEPOSIT £1875.00 BEFORE YOU CAN WITHDRAW. THEN I WOULD NOT HAVE JOINED MOON GAMES. OUT OF 5. I WOULD GIVE MOON GAMES 0/5 #COWBOYCASINOFIRM.

9 August 2015
Unprompted review
Moon Games logo

Reply from Moon Games

Dear Patrick.


I'm sorry to hear you feel you have had a negative experience playing at Moon Games. Please take into consideration that 1st your real money is used and if you win using your real money you do not have any restrictions withdrawing your funds. Your bonus comes into affect when your real money has been played, it is simply an extra to help you play more and have greater chances of winning.

The wagering requirements are clearly stated in our Terms&conditions and promotional emails. We also have a great live chat team who are also here to help should you have any questions.

If you win with the bonus you would simply have to wager the bonus first before cashing it out.

Once you have finished the wagering you are free to withdraw the funds.

For full information on the bonuses you can visit our site:

https://www.moongames.com/terms/#BonusPolicy

Please feel free to contact our Live Chat team to discuss this further..

Wishing you best of luck!

The Moon Games Casino team

Rated 4 out of 5 stars

no restrictions, your winnings have no limits

I did my research on this casino before making any deposits, as you all should because I sure knew it when I got stung by a previous casino for not reading the T's & C's once upon a time, yes many casinos set limits to your winnings in some cases and they can and will confiscate it for pretty much any reason they can think of. BUT...NOT MOON GAMES!! I put the live chat facility to good use and grilled them with 20 questions, there is no maximum withdrawal at any time, no restriction and that includes winnings gained from bonuses, of course as standard wagering requirements apply but rest assured...yoUr winnings are YOUR WINNINGS. of course I recommend you study the small print before you throw money at it and no question is a silly one, big or small. I read all the reviews and I was impressed. there are all kinds of bonuses for every deposit, not just 3rd, 2nd 3rd etc. use live chat everytime you make a deposit and they will give you a bonus, but don't expect freebies too frequently, that's what your loyalty chips are for and there are many ways to earn them. for instance I deposited £20 on my first time - received my bonus PLUS 11000 loyalty chips which I was able to redeem for £11!! WOW! although this depends on the games you play and of course how much is wagered etc. this is all in the T's & C's. I must add I am still a rookie so I have a lot to look forward to. the staff are very friendly and loose, Elizabeth refered to me as "hun" just the other day, its not much but it made me feel warm. yes MOONGAMES.COM Thumbs up!!

18 May 2015
Unprompted review
Rated 5 out of 5 stars

Best cashback bonuses

Moon Games is always adding new games to their site – love them all! The weekly Cashback bonuses are also great and the Customer Support team is very helpful!

16 May 2015
Unprompted review
Rated 1 out of 5 stars

Actually have to write this review totally sick of moon games!

Their live support is the worst I have ever experienced basically I joined up got my first deposit fine didn't win but that's gambling for ya so anyways a week or so later I get an email with a 100% depo bonus and £5 free on top! I dep'd £15 and got £27 so not the 100% or the £5 on top took me 4 days of emailing them no reply and every time I went on live nobody was around by the 4th day I finally got someone on live chat who credited the missing bonus right away after I sent them the email! Now this is a month later a friend of mines wanted to play at moon games and I referred them and I didn't get my bonus for it it has now been 4 days I got 1 email back asking for friends name then nothing that was 2 days ago and to top it all of they now have no live chat???? They are actually the most frustrating site I have ever used. I actually can't understand how anyone can give them a good review no proper live support and when you email they just ignore you when on the other hand moon bingo doesn't and has live chat but this has now put me off playing at moon bingo also as I am utterly disappointed in them as I brand I liked and knew well so moon games/bingo shove off I don't even want my bonus now you utterly suck!

10 May 2015
Unprompted review
Moon Games logo

Reply from Moon Games

Thank you for your review, we would like to address some of the points you made.

With regards to our live support, please note we are available at the following times:
8:00 - 23:00 Sunday - Thursday
18:00 - 00:30 Saturday

If you would like to contact us whilst live chat is not available please feel free to email us at promotions@moongames.com regarding our promotions, and support@moongames.com for financial or technical matters. It may take up to 48 hours for a reply.

Regarding invite a friend, we're so happy our players are referring their friends to play on our site! We do however have to check all the details meet our terms & conditions which may also take up to 48 hours. Once those terms have been met we are able to credit the bonus.

We would be very happy to discuss this directly with you. Please feel free to contact us on live chat at the times stated above.

All the best,

The Moon Games Casino Team

Rated 5 out of 5 stars

Trust to the Moon and Back!

I was referred by my best friend to Moongames. She was raving about this site for a while....so i finally opted in and happy i did! I see what she was raving about and the game selection rocks! I trusted my BBF's take on moongames and now ive been to the moon and back a few times and intend to keep going back. Trust me..its good!! :)

3 May 2015
Unprompted review

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