Small selection of games as just slots (no table games etc) Extremely slow payout times! Been waiting on a withdrawal now for 6 days and counting! This is not acceptable in this day and age w... See more
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See what reviewers are saying
I stumbled across this site some months back and decided to give it a go. Wow, was I very much surprised the account setup was speedy and easy, the amount of games on offer is fantastic and win r... See more
Very good variety of games, easy to deposit and usually quick process with withdrawals and offers good promotions. I withdrew £2000 on the 8th March 2022 it says 1 day to process but its been... See more
Whenever Ive received an offer or bonus it has actually been there on log in.So many sites offer bonuses but you end up going through to support to claim and then you have to copy and paste email back... See more
Company details
Information provided by various external sources
Moon Games loves to pamper its members with casino bonuses during their expedition on the site. It all gets launched after you’ve joined and deposited. Every new member can enjoy an amazing welcome package to start their adventure.
Contact info
United States
- promotions@moongames.com
- www.moongames.com
3.8
Great
149 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Just avoid
Small selection of games as just slots (no table games etc)
Extremely slow payout times! Been waiting on a withdrawal now for 6 days and counting! This is not acceptable in this day and age when they should be instant.
Customer services are really no help at all.
Overall just a terrible experience
23 June 2026
Unprompted review
Reply from Moon Games
Hello,
Thank you for your feedback! Withdrawals are one of the most important parts of the experience for our customers, and we’ve made sure they are processed every single day of the week.
At weekends the service operates on a smaller scale for now, which can sometimes mean withdrawals are processed on the first available business day, but every request is still handled as quickly as possible.
We understand how important it is to have funds available promptly, and that’s why we’re also introducing improvements behind the scenes. These changes are aimed at making withdrawals faster, smoother, and more consistent across all payment methods.
Our goal is for the process to feel seamless, no matter when you make your request.
To make sure your case is reviewed in depth, we’ve reached out through the Trustpilot review form so we can gather the information needed to look into your account directly and help move things along for you.
Kind regards,
Moon Games
Had a very productive live help…
Had a very productive live help session. Was a pleasure dealing with Mada. She's a credit to the buisness
3 May 2026
Unprompted review
Reply from Moon Games
Hi Daniel,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Moon Games Team
Game play is really fair
Game play is really fair. Good selection of games ( would be brilliant if Play n go games added.) Games do actually pay and Jackpots do trigger regularly .
Really love this site. Winnings paid really fast. My favourite site.
26 March 2026
Unprompted review
Reply from Moon Games
Hello Suzanne,
We appreciate your review about our support team. They aim to be approachable and consistent, and it’s rewarding to see this come through.
Feedback like yours encourages the whole team to continue working with the same dedication.
It highlights that customers notice and value the support they receive.
We’re glad you felt well cared for and thank you for letting us know.
Kind regards,
Moon Games Team
I absolutely had the worst customer…
I absolutely had the worst customer service I've ever had of any casino on the web! These people took a deposit regardless of how small it was and it's been 2 weeks and I have Frozen on my account. I still haven't received a refund and they have not unfrozed my account. Absolute horrible. Horrible, horrible horrible. Do not play. Do not play. Do not play 911. Do not play
25 November 2025
Unprompted review
Reply from Moon Games
Hello Amanda,
We’re really sorry to see that your experience with us wasn’t what you hoped for. Your feedback matters, and we’d love the chance to understand what happened.
We’ve reached out via the Trustpilot review form to collect the information we need to take a look at your case and work on a resolution as quickly as possible.
Kind regards,
Moon Games Team
Just recently joined moonspin.us and…
Just recently joined moonspin.us and I'm really happy with the promos and bonuses they offer. I haven't cashed out yet to see how quick they payout but when I do I will update this review
5 December 2025
Unprompted review
Reply from Moon Games
Hi there,
Thank you for your positive feedback about our promotions and bonus offers. We’re pleased to hear you’re enjoying them and that they’re adding extra value to your experience.
We put a lot of thought into creating a mix of campaigns. Whether that’s free spins, bonus credit, bingo tickets, or seasonal events - there’s always something fresh to look forward to.
We really appreciate you taking the time to share your thoughts. Feedback like yours helps us understand what customers enjoy most, so we can keep building offers that feel rewarding and engaging.
Kind regards,
Moon Games Team
Great Customer service Great speed time…
Great Customer service Great speed time helps 👍
Thank you Mrs Denisa.M
30 November 2025
Unprompted review
Reply from Moon Games
Hi Artur,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Moon Games Team
Reply from Moon Games
Hi Stephen,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Moon Games Team
Reply from Moon Games
Hi Daniel,
Thank you for taking the time to share your feedback.
It's always wonderful to hear that our team's efforts are noticed and acknowledged. Our agents are committed to delivering the most personalized support to our customers.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with an even better experience in the future.
Kind regards,
Moon Games Team
Great customer service
Great customer service from Denisa. Thank you 🤩
10 September 2025
Unprompted review
Reply from Moon Games
Hi Joe,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Moon Games, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Moon Games Team
Maxi M is an excellent customer service…
Maxi M is an excellent customer service prompt and quick in dealing with the problem I had
31 May 2025
Unprompted review
Reply from Moon Games
Hi Wanda,
Thank you for your wonderful feedback! We're happy to hear that our agent was prompt and effective in resolving your issue. Delivering friendly and seamless support is what we strive for. We look forward to continuing to enhance your gaming experience, while offering exceptional customer service.
Thank you for making Moon Games your primary gaming destination!
Kind regards,
Moon Games Team
Reply from Moon Games
Hi there!
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
At Moon Games, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us!
Warm regards,
Moon Games Team.
Adelina C thank you for your help 💜
23 January 2025
Unprompted review
Reply from Moon Games
Hello Sylwia,
Thank you for taking to time to share our experience with us and our agent! We are delighted to hear that you had a great time with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thank you again for your review, and we hope to see you back at Moon Games soon for even more exciting games and prizes!
Best regards,
Moon Games Team
Alin d
Alin d. Dealt with my query regarding the promotion on moon games. This company is by far one of the best gambling sites I have had the pleasure of playing. Many thanks alin d.
13 May 2024
Unprompted review
Reply from Moon Games
Hello Nat,
We would like to take this opportunity to thank you for your fantastic review.
We strive to provide our players with the best possible experience, and it's always wonderful to hear when our team's hard work and dedication is noticed. Your positive feedback means the world to us.
We hope that you will continue to enjoy what our website has to offer, and we thank you for choosing us as your gaming destination.
Kind regards,
Moon Games Team
Payout time is ridiculous
Payout time is ridiculous. 3 days now.
Customer service is diabolical.
Closed my account
1 May 2024
Unprompted review
Reply from Moon Games
Hi there,
We're sorry to hear that your experience on our website hasn't been as enjoyable as anticipated.
We understand that timely withdrawals are important, and we are committed to constantly improving and streamlining the process.
We would be happy to review this further and work towards a swift resolution. We have contacted you privately to collect more information.
Kind regards,
Moon Games Team
Since my last review once again moon…
Since my last review once again moon games have completely ignored me dispite me emailing them no response what ever they say on here is just a front to make them sell selfs look good beware ‼️‼️‼️ scammers
27 February 2024
Unprompted review
Reply from Moon Games
Hi James,
As a conscientious and esteemed operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our members details.
These checks involve collecting documents that align with both our in-house policies and regulatory obligations, ultimately fostering a secure and equitable gaming atmosphere for all our customers.
We would like to assure you that we value your trust and strive to maintain the highest standards of customer satisfaction. We have reached out to you again using the details you provided, please feel free to respond to our customer support team correspondence.
Once again, we appreciate your feedback and the opportunity to improve our services. We look forward to resolving this matter to your satisfaction.
Warm regards,
Moon Games Team
Was rewarded with bonus by madalina…
Was rewarded with bonus by madalina from the 24/7 live chat at moongames she was very helpful !
22 January 2024
Unprompted review
Reply from Moon Games
Hello Charles!
Thank you very much for your review.
We're delighted to hear that you're enjoying your experience with us at Moon Games.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Wish you an awesome time with us.
Warmest Regards,
Moon Games Team
Company is a scam
Still waiting for my winnings that I won in September! 3k!!! Taken months for documents to be accepted. Had email before Christmas to say everything checked out and passed onto the relevant department.
Tried to chase up and I'm being asked for documents etc all over again!!!
Can't even log in because account blocked!
I'm actually looking at taking this to court because it is wrong that a company this size can get away with scamming people!!!
User Id topbird68
10 September 2023
Unprompted review
Reply from Moon Games
Hello Samantha,
We greatly regret any inconvenience you may have experienced due to our verification process. As a proud and dedicated and respected operator in our industry, it is our responsibility to carry out regulatory checks for verifying our customers' details at various stages of their interaction with us.
These checks are necessary to obtain documents that adhere to both our internal guidelines and regulatory mandates, ensuring a secure and balanced gaming environment for all participants. We understand that this may cause some inconvenience, but we stand by its necessity in promoting a responsible gaming experience.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Kind regards,
Moon Games Team
good site
good site, had some fantastic wins, easy to use site and good selection of games
11 December 2023
Unprompted review
Reply from Moon Games
Hello Maria,
Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.
We take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future!
Kindest regards,
Moon Games Team
Stay Away from these they are cheats
Eyecon games jump when finished spinning, that cheating in my eyes may of won a few times but not much, if you get a bonus your so lucky, I would clearly stay away from this this sites and all there sister sites, the payouts are so poor yet same games on other sites yet don't pay out nothing like what they should, this company needs looking into, don't waste your money because they just take take your money takes 48 hrs plus to answere email, allways say got technical issues when they cheat you out of money, LOOK at reviews says it all
14 November 2023
Unprompted review
Reply from Moon Games
Hello Az,
Thank you for your review and sorry to hear you haven’t had much luck on our site recently.
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure they are random and fair.
We'd be delighted to review your gameplay and, if possible, share some pointers on how to maximize your enjoyment and playtime without the need for extra deposits. We've reached out to you privately to obtain your account details and offer assistance.
Warm regards,
Moon Games Team
Has anyone else had this site take…
Has anyone else had this site take money from your account an made you go overdrawn?? Without depositing the money there just taking it over gone overdrawn two days in a row now trying to get the money back off my bank won’t be using this site again it’s fraud!!!
4 October 2023
Unprompted review
Reply from Moon Games
Hello there!
Thank you so much for taking the time to share your feedback with us!
We will be happy to assist you with any issue you may encounter and to answer any question you may have.
Would you please provide us your username so we can have a look into your case? You can also join us via our 24/7 live chat or send us an email at help@bingosupport.org so we can better understand the situation.
We are looking forward to hearing back from you!
Best wishes,
Moon Games
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