www.monsterbeds.co.uk Reviews 

When I placed the order on the 31st March I specifically asked if the goods were in stock and told 'YES', the money was taken from my account within 30 hours, when I did not hear from the company I contacted them to be told it was not in stock but 'soon', as I am heavily pregnant my child's furniture is need as a matter of urgency, again I was told possibly mid May for the delivery. I cancelled the order on the 29th April and as of the 14th May I am still waiting for a refund, I have been told that it takes '30 days' for a refund. Several attempts to speak to the accounts department have had no success. I find this totally unacceptable as the funds were taken immediately for goods that were not even in stock in the first place. I would never use or recommend this company to anyone.....

I had been searching for weeks to find a new mattress as ours was well past its sleep by date! Never thought I would be shopping online for one but gave it a go and we are very happy with the result. The only shock was it came rolled up but when we took it out of the packaging it unfolded and expanded to size and was ready to get the marriage back on track ;0 Wife now well happy!!! Cheers.

I have now just recieved my new bed from monsterbeds, after speaking with there polite staff last thursday the managing director called back friday morning and appologised for the delivery companys missed appointment and promised us our bed for today. Not only have we got our bed on time but as an added bonus they have upgraded our mattress as well. Top marks for monsterbeds as they have restored our faith in british industry

I would without hesitation recommend this company and have to done to family and friends already...
I ordered a wardrobe, there emails response was ultra fast...The delivery service was quick and the driver was polite and helpful. At the time of ordering "FREE DELIVERY" this is always a bonus, were some sites were offering same wardrobe at a similar price but hiking the price with £25 to £45 delivery... So in that respect this company gets a big thumbs up...

SO TO SUM UP -

BUY FROM THIS COMPANY AND YOU WILL BE AS HAPPY - ITS GREAT BEING ABLE TO BUY WITH CONFIDENCE OVER THE INTERNET... THIS COMPANY DOESN'T DISAPPOINT !!!

Thank you MONSTERBEDS.CO.UK , look forward to purchasing again on the future....


Paul

I dont normally leave feedback but after the performance from monsterbeds.co.uk I felt I had to sing their praises! I purchased a double size divan and had to pinch myself when I saw the price. I was thinking there must be a catch, like extra delivery charges or add the VAT on at the end like other websites do. But everything was as shown and the price was the price as shown. Ordering was simple, info from the company was better than others, delivered on time and what a bed!!! FANTASTICO!!! We are all too often ready to complain when something goes wrong but rarely give credit when credits due, so well done everyone!!!

I wrote review about poor customer service general manager phoned me
and apoligised.For this reason i change my rating

I would like to thank all at monsterbeds for the excellent service they gave me when I ordered my lovely new bed.

I placed the order on the Thursday afternoon and had it delivered the following Monday, all packaged extremely well and the delivery driver was very friendly and helpful.

I was extremely pleased with the price at monsterbeds and they are by far the cheapest around that I could find and their site was very user friendly, couldn't ask for more.

I will recommend you to any one, TOP MARKS + BEST BEDS - keep up the good work....

Thank you

Maggie Timms

never again will i buy anything on line again the bed i brought it was a nightmare the bed i brought kept on braking they sent replacement slat's which broke as well and when i asked for my money they said no and sent more slat's i when to C,A,B who helped me write a letter. But the company still refused to give me back my money the bed was only 4 months old never never never again KEEP AWAY FROM THE COMPANY I willing to pay more money 4 a better and service

I only have praise for the company, they excelled in every way. The product is very good and the price is outstandingly cheap. I had seen a bed that was exactly the same as this, but over £100.00 dearer.
The delivery was on time and the staff could not have been more polite and helpful.
Normally I do not write reviews, but I felt this one to be worth doing.

MONSTERBEDS.CO.UK HAVE EXCEEDED MY EXPECTATIONS IN EVERY WAY POSSIBLE. AFTER PLACING MY ORDER I HAD A PHONE CALL WITHIN 24 HOURS TO ADVISE ME OF A DELIVERY DATE WHICH WAS A GREAT START. THE DAY OF DELIVERY I HAD A PHONE CALL FROM THE DELIVERY MAN ADVISING ME THE APPROX TIME AND YET AGAIN, SPOT ON! AFTER UNPACKING EVERYTHING I SET ABOUT THE TASK OF BUILDING THE BED AND AT FIRST GLANCE IT LOOKED A CHALLENGE BUT THE INSTRUCTIONS ARE THAT GOOD THE THING WAS BUILT IN LESS THAN AN HOUR AND LOOKED AMAZING. BOTTOM LINE IS I SPENT HALF WHAT I WOULD HAVE IN DREAMS OR OTHER HIGH STREET STORES AND WAS LOOKED AFTER IN SUPER QUICK TIME BY A COMPANY THAT SHOWS A GREAT DEAL OF CUSTOMER CARE WHICH IS HARD TO FIND THESE DAYS. WELL DONE MONSTERBEDS, GOOD LUCK AND GOOD NIGHT! ZZZZZZ

i bought a next day delivery bed and matteress, money taken from my account ok... they called me the next day to explain it was out of stock and had no idea when it would be back in. i then ordered an alternative 2 weeks later and a further 2 days off work waiting because they telephoned me to advise of delivery. i still have no bed!!!
i called the 0845 number and found the manager Chris to be very offensive and rude in his attitude telling me he was doing me a favour! what to deliver a bed on time i had already paid for! Hmmmmm.

I would just like to say how pleased I am with the service given to me on ordering my bed. I was told it would be delivered in 1 to 3 days and, indeed, it was. The delivery driver rang me to say where he had left it, as I was at work. I would also like to say that the quality of the bed is amazing and the clear and concise instructions made it easy to put together. It took me just 1 ½ hours to unpack everything and put it all together on my own (really good for a girl!). I am now enjoying my new bed and have been singing your praises to all who will listen. I will have no hesitation in recommending you to anyone.

I ordered two beautiful pieces of furniture, one of which was unfortunately being discontinued. However, Monsterbeds telephoned me immediately to let me know and helped me find another piece that would fit perfectly with the first. They really know their stock and should great integrity and pride in providing a excellent and personal service. Their prices are remarkable in comparison to many of their competitors. I will definitely be ordering my furniture through them again.

I had found a bed I really liked and was comparing internet prices when I found Monsterbeds. I was a little apprehensive about using a company unknown to me but decided to give it a try as the price was so good. Glad I did ! Site was informative & easy to use. The bed arrived nice & early on the arranged day and I also received a phone call beforehand. The bed was well packaged, easy to put together and is gorgeous. Thank you Monsterbeds - I'll certainly use you again & recommend you to friends.

I ordered my bed from Monster beds, and have recieved it this morning, its built and ready for use!

I cannot recommend this company highly enough. They were prompt, polite, and the product is superb. The quality is BETTER than i expected. Delivery was within the 14day timescale which it clearly states on the site 7-14 day delivery.. PERFECT..

The delivery driver was very helpful and cheery.

I even rang the company to change the colour of the bed i ordered, my own mistake ordering the wrong colour. I didnt think they would be able to change it but they did, no problems what so ever. The guy on the phone rang me within and hour of me emailing them to change it and confirmed it had been done.

Very polite on the phone and did everything to help.

VERY HIGHLY RECOMMENDED. WILL USE AGAIN..

After purchasing our bed we were supposed to be contacted regarding a delivery date. Two weeks passed with no contact, so we phoned to book one. For some reason they only deliver in our area (Brighton) on Fridays so I had to book time off work to be in to receive it.

Another two weeks later and we are in, on the arranged day, waiting for the bed to arrive. At 2pm we phone to confirm it has been dispatched, only to be told that the van broke down and so it would not be delivered today. They had made no attempt to contact us - had we not called then we would have waited all day for nothing. To cap things off we arranged for our old bed to be collected the same day so we were left sleeping on the floor. Thankyou, Monster Beds.

As it stands I have had to take a second day off work and am now waiting to see if it turns up today. Their office is closed on weekends so I cannot contact them to find out if it will come or not.

Overall we have had to wait nearly a month for our new bed (assuming it arrives today). Awful company, avoid like the plague.

Using the website was a breeze, excellent range, good choice of options, easy to place order. I queried a delivery time so phoned in the end, and met with polite efficient service. It arrived in good order, was simple to put together, and I am far more satisfied after having two beds from inferior companies since 2000, so was delighted to finally make an excellent choice with what was an unknown company to myself.

The double bed base I ordered arrived when they said it would,they kept me informed regarding delivery status both by email & a returned telephone call.The staff were friendly polite and very helpful.The bed was excellent quality and easy to build.All this and at a fantastic price too!
Shop here with confidence.

The company is rapidly expanding and in the process of moving into bigger warehousing - clearly they're doing something right. I now understand that the transferring of their phone system has been causing them (and their customers) great inconvenience. Daniel at Monsterbeds/Bestplace has been genuinely helpful in resolving the matter referred to in the previous post. I now fully and without hesitation recommend Monsterbeds. Thanks again, Daniel.

Ordered bed on Tuesday arrived on Thursday! Brilliant service from start to finish, will be back for more ;-)