www.monsterbeds.co.uk Reviews 

Bought me new mattress on Tuesday last week. It arrived a couple of days later. Unpacked it from the roll up and let it expand. Couldn't be happier with it. Literally the best night's sleep in such a long time. Memory foam is amazing!
Thanks!!

My new mattress arrived this week. Only waited a couple of days for delivery. I found the whole order painless and easy. Best night's sleep in ages. Cheers
Jon

I'm a great believer in the power of online shopping and the value for money this represents. I spent a few late nights after work trying to find myself a bargain on a new divan bed and mattress. I spoke to a lady in the Monsterbeds office prior to purchasing, as I had a few questions about the product that I eventually bought. She was very helpful and gave me confidence in the company.
Prior to ordering I did see a couple of negative reviews online, but I also balanced that against the number of positive reviews and felt I could trust the company to get my order to me.

After I'd placed my order online I received an email that explained how their delivery worked and also got a phone call to book in my delivery with me a day or so later. This allowed me to get my boyfriend to be at my house on the delivery day, as he works nights and allowed me to continue my day at work uninterrupted.

He said the delivery was made with no problems and the bed parts and mattress were all in good condition. I made sure he would sign for them as damaged if he saw anything untoward on the packaging, but the couriers were very good and it all looked undamaged.

You know you've got a keeper when you get home from work and he'd not only built the bed and put the mattress on, but he'd also put the sheets on and made the bed. :-)

We've had a week or so on the bed and it is very comfortable and sturdy. I really found my experience with the company has been very good and they exceeded expectations. The products are fab and I have no qualms in recommending them to my friends. In fact one of my friends has already placed an order. I wonder if I can get a special discount for my next order, new headboard anyone? :-D

I am really happy with my divan bed, it was delivered last week and I've had the best nights sleep ever in it! Really can't fault monsterbeds.

I understand this review gets flagged up on daniels e mails so here goes ordered mattress 13th december next day delivery erm no phoned got told they would track order very helpful at this point turns out my order 135183 was part of the citylink crisis i could get it myself at my cost from depot which is near me.once it went public with citylink customer service at monster beds went down hill phone lines closed i e mailed told 5th january mattress would be picked up from citylink and delivered erm no finally got a postive response i can have a refund but not for 30 days not good enough latest phone call to monster beds am told i cannot have the name of the managing director cannot be put through to anyone in a higher position cannot be put through to accounts will i be using monster beds big fat no they are fine as long as nothing goes out of the norm maybe daniel woukd like to comment and move the refund along does not take 30 days to refund money After posting this review i received a very nice phone call from daniel (so this site does work) we had a long conversation on the pros and cons of how the citylink problem could have been handled in a more professional manner and give daniel his due took it on the chin. I am pleased to say my refund is back in my account thankyou.i have read most of the reviews on here which are mainly postive the negative reviews in the main result from the demise of citylink which was no fault of monster beds but never the less sent the company into panic overdrive. I have bought from monster beds before without any problems and would consider again if daniel remains at the helm and can put in place a strategy for any unforseen emergencies.I would advise any customers with ongoing problems related to citylink to ask to speak to daniel.good luck with getting back on track monster beds

On the 1 December 2014 I ordered a bed from Monster Beds site, and then cancelled my order next day. I was told i have to wait for my refund 30 days, and I did. However now is 22 of January 2015 and i still don't have my money back. After four phone calls to the company I have been told every time that is being process as a priority. Now a week later still nothing. I'm waiting 53 days now and I cant even talk to the complaint department because it doesn't exist. My advise, go and buy somewhere else where you now you get a proper customer service.

I order bed and it come when I was told. Nice bed and nice mattress. Comfortably good. Thank you for good price.

My experience of Monsterbeds has been a very positive one. My black faux leather bed frame is high quality and was nice and easy to assemble. The bed looks just as it did on the companies website and it's just what I wanted.

I ordered a pocket spring and memory foam mattress. It came yesterday afternoon. I organised to have a day off and the courier turned up shortly after lunch. I was laying on it last night and was attempting to write this review on my phone whilst enjoying the new mattress. Perhaps I should have thought it through more as I woke up this morning with my phone by my head and about 10 words written. Lol!
Excellent mattress, best night's sleep I've had for a few years. Well worth buying and I experienced no problems with their service.

Purchased a memorymax mattress off these guys and it does the job! Had a courier issue but it was well handled by the office staff and thanks again to a young lady called Hannah for chasing it up for me. Thanks again, Mr Bolton

Order bed on 26/12/2014, received email on 13/01/2015 informing that order will be dispatched on 14/01, on 2 deliveries. First deliver arrived on 16/01 the rest still to arrive as per today, 19/01 @ 16:10.
My personal experience has been a terrible one!! This company cannot deliver what advertised on company webpages and due to their bad management so far has costed me 4 days off from work, frustration, rage, not to mention the fact that I have been forced to sleep on the floor on a topper together with my partner for all this time.
Every time they promised that the delivery would be in place, there would not be any delivery!!!
I am disgusted and I will never ever suggest this company to anyone. If you do decide to order from them make sure that you have lot of Valium to assist you.

My wife brought us a new divan bed and memory foam mattress from Monsterbeds. We, like many other couples, love a bargain and the discounts offered at Monsterbeds won us over immediately. We had seen some negative reviews about the company but my wife and I like to make our own judgement on things and so went ahead with the order. Our divan bed and mattress was delivered by the companies own drivers who were excellent. We set up the bed and it is exactly what we wanted. As said in my title- No Complaints!!

Just put together our new double Ottoman bed purchased from monster beds and I have to say the value for money for what we paid is incredible! From start to finish ordering a bed from this companywas so easy with delivery, product and price all spot-on.

Read a few review, a few of which didn't give the best impression. However the price and value represented by Monsterbeds was too good to refuse so I gave it a go. Bed and mattress turned up this morning. They are MEGA! Couldn't be happier. I've told my mum how good the mattress is and she's going to check out the website this evening.

Ordered a double ottoman bed from monster beds, I am really happy with the bed, it looks great and the faux leather effect looks really stylish. High quality, low cost, great product!

I ordered bed and mattress after finding the best deal for the kind of thing me and my boyfriend wanted. A nice black faux leather one with a memory foam mattress.

Got the email from the company and understood that I would receive my bed within a couple of days as I ordered on a Friday night. I got a call from them on the Monday to say that I would not be getting the bed till the end of that week! I was not best happy I tell you. BUT! The girl I spoke to on the phone explained that their delivery people City Link had gone bust over xmas and they were trying to get everything out and delivered by other methods. The reason it was going to take longer was because they were using their own delivery drivers and vans to get the bed and mattress to me. So I actually understood why there would be a delay. The girl was very polite and managed to stop me from getting upset, which is no easy thing I tell you! LOL!

I was told the delivery day was Friday and so I waited in till about lunch time when I was given a call from their office to say that the driver had started late for some reason and therefore I would most likely not be reached till quite late that day. Obviously I wasn't too happy about it but they did give me a call to let me know. Because I was unsure where I would be later in the day I asked if the driver could give me a call and they took my mobile number to give to the driver. About 6.30pm I was called by the driver as he was trying to find my house. Its a new build and the postcode doesn't always work, so I gave him some directions. Got a call again from him and he was still unable to get to me. So I told him I was near the primary school and he told me he could see that on his map thingy so he would be there ASAP. 30 mins later he got to me. Poor bloke was looking stressed but he gave me a nice smile and apologised for the wait. He brought the bed to the hallway and he was off.

I didn't bother building the bed that night as I was off out for drinks with my mates. Got my boyfriend round the next morning to build it (his man task for the day) and found that there were some screw missing! After all the hassle of the previous day I won't lie I was not very pleased and emailed them straight away, as I couldn't get anyone on the phone (their office isn't open on weekends). I ended up being called on Monday by another girl in their office who couldn't be more apologetic about this problem and she spoke with their supplier straight away and got back to me within 20 mins to let me know they had posted some screws out and they would be with me the next day. Happy knowing these parts would be with me I was really looking forward to getting the bed built by my boyfriend so we could tidy up my room. We had already snuck the new mattress on my old bed, so that was really comfy already but I wanted my new bed up and the old one gone!

The screws turned up with the post next morning and by the end of the day my boyfriend had built the bed! Whoohoo! Very pleased girl that night.

So I was trying to think about what stars to give these guys. First off I was going to go with 4 as there had been some delays and problems. BUT actually I decided on 5 cos they actually sorted out the problems and that poor delivery guy had to work so hard to find my house, not really his fault as it is a new build house and even the postie gets confused!

Thanks Monsterbeds I am very very happy with my bed and mattress and would like to thank you for getting it sorted. We got there in the end.

Took delivery of my bed today. Just put it up. Really, really impressed with the style and how it looks. Took a bit of time to assemble, but over the moon with the results.

Mattress ordered. Came on Thursday. Nice feel. Good sleep. Good value. Would recommed.

Being a bit of a Luddite I needed to get some assistance ordering my bed over the internet. My nephew helped me with the computer and he's sat by me right now!
We ordered my new bed over Christmas and it arrived on Friday, just as I was told it would by the person who called me earlier in the week. It took a little time for me and my partner to assemble it, as we are not the most practically minded. However we soon got the hang of it and now it looks brilliant in our bedroom.

It took quite a while to find the bed and mattress I wanted for my new home. I spent a lot of time researching the ottoman beds I was wanting and I also went into some shops local to me here to try out mattresses.
After finding the type of mattress I wanted, a pocket spring and memory foam type, I searched for the best deal online as I felt the shops local to me were far too expensive. Monsterbeds came out top of my price search. So I placed my order with them just before Christmas on 23rd December.
Now, if I had read the terms and conditions on their website thoroughly I would have known what would happen, but I, like many others I suspect, didn't and simply kept clicking to continue and pay. So I waited to receive some communication from the company to know when I would receive my order.

By the time it got to 30th December I was concerned what was going on and emailed them. It seemed to take a while, but eventually I got a call from a lady in their head office. She explained to me that although the office was open, the rest of their operation was not, as all of the bed industry close down until the new year, so their warehouses follow the same. I can't blame them really, everyone needs a holiday! So they were simply attempting to organise their customer orders ready for when they officially reopened in the new year.

The lady, I wish I could remember her name as she was incredibly helpful, also explained that their main courier, City Link, had gone into administration. I actually knew about this as it was all over the news. Now I could see a problem forming here that I may not receive my order and this did make me nervous. However, after talking further with the lady I came to understand that they have their own courier service in operation, something they have been doing more and more with as they are trying not to be reliant on main stream couriers. It seems that companies like City Link were causing a headache for their staff as inconsiderate drivers and their poor handling was damaging lots of their goods and this was having a knock on effect to their business. Not having City Link to deliver a large number of their orders made me really appreciate how much of a headache that must have been causing them.

I was told that the rest of their team, including the delivery guys, would be back in from Monday 5th Jan and that this would be the point from which my order would be planned to be delivered. Obviously this was not a great thing to hear as I was hoping to have my bed and mattress before then. But, again the lady explained to me that none of the couriers are open over the Christmas holidays either and, had I read their terms properly I would have realised this. So can't blame anyone here, simply down to how things work.

After 5th of Jan came and went, I was quite annoyed that I had not been contacted about my delivery. So I ended up calling their office in the hope to get more information. I was greeted by a voicemail facility and this was not what I was expecting. I tried calling a couple more times and eventually left a voicemail as it did not seem like I was going to get through. Now this was Tuesday morning and I eventually I got a call from a different lady who was calling to apologise about the delay in getting back to me and to book in my delivery for Thursday (yesterday).

So I waited for my delivery yesterday and eventually a delivery man came and knocked on my door and brought the boxes and mattresses into my hallway. Finally, after some time waiting I had my new bed.

I can say that it really is brilliant. I love how easy the ottoman part is to open. It took my husband a little time to put it all together, but it looks super in our bedroom. The mattress is extremely comfortable and so much so I slept through my alarm this morning!

After such a good night's sleep I feel very much happy with my order and I would like to thank the people I dealt with as they explained things to me and I completely understand how difficult it must be for them to recover from a busy Christmas period combined with the problems that City Link had caused them.

I certainly recommend Monsterbeds. At the end of the day it is how people deal with problems that shows their quality and this company showed commitment to making me happy. I hope they are able to continue doing so.

Thanks again!