Consistently excellent customer service from Monica Vinader - they never disappoint!! All other businesses should learn from them. I was helped today by Cora and Rumaanah who dealt with my problem i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service experience. I ordered bangles online for next day delivery but only put one gift bag by mistake. I phoned customer services and spoke to Harley, he was extremely helpful and... See more
Company replied
Cannot rate Monica Vinader at the TraffordCentre enough! Went in with my mum to buy some earrings and Sunia was absolutely brilliant, so attentive and really took the time to help us find the perfect... See more
Company replied
Great service and prompt delivery. Silver earrings lovely but very hard to get on. I feel they will not last long which is worrying as they were expensive. Everything else I have had from Monica V... See more
Company replied
Company details
About Monica Vinader
Written by the company
About Monica Vinader
Made to empower, uplift and endure. Monica Vinader pioneered high-quality, affordable luxury jewellery that helps you feel more like you.
Monica's unique designs are sustainably made and have a diverse celebrity following, including Bella Hadid, Olivia Palermo and the Duchess of Cambridge.
And, more importantly, they're worn by you. An MV piece is a memento you can keep close every day.
Contact info
Holkham Studios, NR23 1SH, Wells-next-the-Sea, United Kingdom
- 0208 787 5777
- www.monicavinader.com
4.7
Excellent
27K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer care
Amazing customer care - especially from Harley and Carla - thank you so much!
3 April 2026
Unprompted review
Reply from Monica Vinader
Hi Laura! Many thanks for your kind review - very much appreciated. If you need any further assistance please reach out - we will be more than happy to help! Kind Regards, Janine - The MV Team
Harley was great
Harley was great, she was helpful and offered great care.
3 April 2026
Unprompted review
Reply from Monica Vinader
Thank you for your kind review. We’re so pleased to hear Harley was able to support you and provide great care - we’ll be sure to pass on your lovely feedback.
Amazing returns policy and customer…
Amazing returns policy and customer support however I had some silver huggie earrings that went really tarnished and not possible to polish them back to normal. I've never had that before and have so much silver jewellery that never does this (you can polish silver easily usually using a silver cloth). I did get a replacement as they are great in that regard, but do not really trust their metals to order much again. Uber expensive but a good sustainable ethos.
3 November 2025
Unprompted review
Reply from Monica Vinader
Hi Elouise! Many thanks for your kind review - very much appreciated. If you need any further assistance please reach out - we will be more than happy to help! Kind Regards, Janine - The MV Team
Harley is an absolute credit to the…
Harley is an absolute credit to the company. She went completely above and beyond to get a tricky order going, and for such a meaningful piece I will be forever grateful. I adore the brand and this has cemented my continued support!
3 April 2026
Unprompted review
Reply from Monica Vinader
Hi Laura,
Thank you so much for your lovely review! 😊
We're absolutely delighted to hear that Harley went above and beyond to help you with such a meaningful piece.
It means the world to us that you adore the brand and that this experience has cemented your continued support.
Love Team MV x
Had a lovely experience at the…
Had a lovely experience at the Liverpool Street store, the lady who served me was very helpful and patient and accommodated a quick turn around time for my personalisation, much appreciated.
27 March 2026
Reply from Monica Vinader
Thank you for your lovely review! We’re so pleased to hear you had such a great experience in our Liverpool Street store, and that our team was able to assist with your engraving request. We really appreciate you taking the time to share this with us, and we hope to see you again soon!
Sian - MV Team x
Great company
Great company. Stylish products, and great service in the shop, and post sales. Thank you
1 March 2026
Reply from Monica Vinader
Hello Seema, Thank you for your kind words of our service and us as a whole - This is really appreciated and encourages us to keep going with providing a great service of great pieces for great people. Thanks again! Jordan, team MV x
Great customer service received on…
Great customer service received on 31/03/26 @ 15.31 hrs. I explained my issue and was emailed immediately instructions on returns ( the robot wasn’t helpful and I never received an answer!)
31 March 2026
Unprompted review
Reply from Monica Vinader
Hi Nat, I'm really glad to hear that we were able to swiftly assist you with your return recently. I'm sorry for any issues you had with our chatbot - we're always training them up! Please don't hesitate to reach out in the future as we'd be more than happy to help. Thanks - Maya, The MV Team x
The service from customer assistant was…
The service from customer assistant (Harley) was great, vey friendly and fast. IT has been brilliant buying from Monica Vinader due to this.
2 April 2026
Unprompted review
Reply from Monica Vinader
Hi Emma! Many thanks for your kind review - very much appreciated. If you need any further assistance please reach out - we will be more than happy to help! Kind Regards, Janine - The MV Team
Jacob in customer service through…
Jacob in customer service through what’s app was great and helpful
2 April 2026
Unprompted review
Reply from Monica Vinader
Thank you so much for your kind feedback for our lovely team member. I made sure to pass this on to him directly. Really glad to hear you had a lovely experience!
- The MV Team
Seher was nothing but helpful
Seher was nothing but helpful. I lost a pair of earrings from Monica Vinader and they did everything they could to try and replace them for me. Even secured me 50% off.
2 April 2026
Unprompted review
Reply from Monica Vinader
Hello Rachel,
Thank you for sharing your glowing feedback. We're so glad Seher could assist you! Losing an earring from a pair is always upsetting, and we’re thrilled you were able to take advantage of our one lost earring policy.
Please reach out if you ever have any questions or need any assistance.
Have a lovely day! Cora The MV Team x
Jacob was amazing and helped me get my…
Jacob was amazing and helped me get my issue resolved right away and he was so friendly and patient with me. Exceptional customer service!
2 April 2026
Unprompted review
Reply from Monica Vinader
Hey Hafsa,
Thank you for sharing your experience with ourselves and Jacob from our Customer Care Team, I'm sure he'd love to hear this so I have now forwarded this onto the team! - However, I am really glad that you had such a positive experience and we wish to welcome you back anytime!
Harley
The MV Team
Website was easy to use and delivered…
Website was easy to use and delivered very quickly
1 April 2026
Reply from Monica Vinader
Hi Sabrina, I'm so glad to hear that you found the MV website easy to navigate while browsing and purchasing. I hope you found everything you were looking for and more! Our studio team and couriers do a great job at getting orders out in good time so we're glad it's appreciated. Please don't hesitate to reach out if we can assist with anything in the future and the Customer Care Team will be happy to help 💌 Thanks - Maya, The MV Team x
The replies to emails are great
The replies to emails are great. This guy Jacob was very patient and sent many follow up emails when I did not reply and when I did, was so polite warm and friendly.
31 March 2026
Unprompted review
Reply from Monica Vinader
Hello Jessica! Thank you for your positive words and your shoutout to our colleague Jacob - it's lovely getting to celebrate those around us and for such a good reason such as providing the best service and in the friendly human way we like to :)) At least you know you can come back anytime, we're here! Jordan, Team MV x
I’ve been a customer of MV for years…
I’ve been a customer of MV for years now - my go to for gifting and some pieces for myself over the years. The look, feel and quality of the products are lovely.
Recently made a gifting order for a friend, and was unable to change some details online so reached out to the customer service team, who are literally brilliant their job - it’s refreshing to speak to an actual human who’s able to talk you through next steps!
Not the first time I’ve been impressed by their after sales service.. unfortunately, I’d had a couple of issues with a ring (everyday wear and tear) and was able to take advantage of MV’s 5 year warranty and lifetime repairs - excellent value for money AND great customer service - I’m officially a (happy) fan!
1 April 2026
Unprompted review
Reply from Monica Vinader
Hello There Sharina, thank you very very much for such kind words and your time taken to show us some love - this is a really lovely review. We do pride ourselves on that human touch so we're really happy you feel confident you can come to us and get the support you need from an actual person! Hopefully the ease of the processes you've undertaken have been our gift to you since you're so generous and if you ever need any help or ideas - just get back int ouch anytime :)) Jordan, team MV x
Reply from Monica Vinader
Hi Gail, thank you for taking your time to leave a review! We are glad we were able to assist you with your issue, and we look forward to serving you again soon!
Great unique quality jewellery
Great unique quality jewellery. Relatively reasonable prices. Cute logo'd boxes with pouches. Comes in unbranded & discrete letterbox box, minimising any theft prospect. The items I purchased are dainty items and nicely crafted.
Good email notifications throughout the process (order confirmation, despatch & tracking numbers, etc).
A little over a year ago, I purchased a pair of earrings which I couldn't figure out how to open. The WhatsApp customer support team were great in helping me.
You won't be disappointed with the jewellery or experience, totally recommend.
26 March 2026
Reply from Monica Vinader
Hey Shirley,
Thank you so much for taking the time to leave us a review based on your experience, It's lovely to hear that the whole process went smoothly for you and that our customer care team was able to assist you swiftly and efficiently over WhatsApp. It's always what we aim for and feedback like this tells us we are doing things the way we want!
Harley
The MV Team
Excellent quality - would order again.
Bought the Huggies earrings as a present for my wife. Really good quality earrings and the gift box option made it feel extra special when opening. She loved them and I’d 100% order from you again.
1 April 2026
Reply from Monica Vinader
Hi Alex, thank you for taking your time to leave a review! We are so happy your Wife loved these earrings, and we look forward to serving you again in the future! 💎
Stunning jewellry
Stunning pieces of exquisit jewellry, brilliant postal service too, i love my new chain and initial, fabulous service and will definitely be adding to my collection again very soon ❤️
1 April 2026
Reply from Monica Vinader
Hi Sheila, thank you so much for taking the time to leave this wonderful review! I am so glad to hear that you love your necklace, that is fantastic news. I look forward to you shopping with us again soon, but please do reach out if we can assist with anything else in the meantime. Aidan, MV Team💎
Rumaanah was so helpful
Rumaanah was so helpful, she was timely and supportive and has given me the absolute best customer service.
1 April 2026
Unprompted review
Reply from Monica Vinader
Hi Lynne,
Thanks for taking the time to leave us a review based on your experience at Monica Vinader, I'm glad to hear Rumaanah was able to assist you with your query and I'll be sure to pass on your very kind words to her as I'm sure she will be very pleased to hear this. I wish you many more experiences like this one in the future!
Harley
The MV Team
Perfect jewellery and fast delivery
Perfect jewellery and fast delivery. Jacob was great over WhatsApp when I had a query about my order and rectified it straight away. Excellent services as always. Thank you! 🌸
1 April 2026
Unprompted review
Reply from Monica Vinader
Thanks so much for this wonderful review Aime, I will ensure Jacob see's this lovely feedback too <3
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