MoneySavingExpert.com Reviews 783

Martin Lewis complains about scammers using his name, but then encourages people to use moneysavingexpert.com. The Cheap Energy Club run there doesn't work properly, the deals headlined in his newsletter just don't exist for many of us because it's faulty. Reaching out via email gets a stock reply without actually fixing the real problem. Nobody in charge gives a damn. The forums are full of unaddressed issues. All in all an underperforming company.

Awful. Switched from my British Gas v96 deal to collectiveNov26 after using the MSE price comparison website. Told me it would be cheaper ‘and the cheapest fix since 2021’.
Turns out to be £12 a month more expensive.
Tried to cancel during the 14 day cooling off period. British Gas have cancelled my previous tariff and will only put me on the more expensive one or an even more expensive one. Way to go MSE. You’ve just pushed my bills up.

Made the effort to check the mega energy deal that MSE got and wasted my time comparing it to mine. Honestly, what a rip off! Thought this was a good guy website that truly looked after the consumers. Apart from the gas meter standing charge being about 11 pounds cheaper a year, it would have cost me a lot more money if I followed the advice without checking. Watch out!

MSE were offering cheaper energy deals via their cheap energy club. I logged in to see if I could save on what I'm paying now, but it's such a glitchy site. I had to input separate details for gas and electricity as although they're with the same company, the fixes aren't the same. The site couldn't recognise this, and I ended going round in circles trying to switch. In the end I gave up as the amount I would have saved wasn't worth the hassle and uncertainty.
Please note this rating is for the Cheap energy club, not for MSE in general - some of their information can be very useful.

Terrible website. The advice forums are sat on by people with no lives that sneer with derision at anybody who dares to post a question in good faith. The snobbery is absolutely unbearable and it seems the moderators of these forums are either in or it, or just don't care.

The forum regulars really need to go out and get a life. It's beyond pathetic how they berate anybody - or more often than not just post pointless "well what I would have done is x,y, and z" captain hindsight drivel.

Avoid this website.

MSE used to be such a useful and informative site a few years back. Just been on it now. Dismayed to find it to be a very lacklustre website and not as relevant as it used to be. Martin Lewis tends to state the obvious these days re all things financial. Maybe he needs to step down.

This is my go to for all money help

Martin Lewis is recommending outfox energy. I have just phoned outfox around getting over charged and all he talked about was how martin lewis recommends them.
Does Martin Know.
If you switched tariffs in August with outfox energy you did not pay a exit fee this changed on the 1st September and you do get charged.
People who changed in August and should not have been charged exit fee have been charged. In my case £250. They will refund you if you call but this is not happening automatically. Scary
I bet there are thousands of customers who will get a bill shock in September.

MSE has a wealth of good, sensible information that I would like to use. However, I can't use the site because I need to reset my password for which MSE requires me to enter a code which it claims it has sent me. Unfortunately the code never arrives. Tried several times but always with the same result.
Contacted the 'MSE Team' for a solution. I received the standard 'holding' email "We've got your email and will get fixing it ASAP". No further response after several days so sent another request with the same result. The site is full of other ways to contact but none relevant to me and so I'm effectively locked out of the site by what should be a standard industry fix that just about all other sites manage to achieve in no time at all.
Since I have no way to make 'real and effective' contact with MSE, thought I'd see if MSE monitors arguably one of the most influential customer feedback apps available in the hope that I might get a resolution of my issue?
Not holding my breath - but - go on MSE - surprise me!
Robert

UPDATE 1 of 2 - fair play to the MSE Team - they have surprised me by getting in touch. Am looking forward to a resolution of this problem and will update you on progress.
Robert

UPDATE 2 of 2 - Problem resolved - thank you Beth - MSE Team. It seems that if you need to reset your account password (which presumes that you already have an account!) don't follow the process for resetting. You should click the 'Create an Account' tab which will then deliver you the code for confirmation.
Ok - it's a solution albeit a counter-intuitive one so thanks MSE but is there any chance of fixing the password reset mechanism?
Hope this helps
Robert

Signed up to a new energy contract based on his reviews, entered my usage for the year, cracking deal far cheaper than others, only to find out the deal I was offered was not true, and a heafty fee to cancel the contract, this is the second time now that I have been scamed by his false information, shame on you, won't listen to him again

For collection Travel money site only shows M&S for FX - also rate shown is not carried over to M&S website!!

SIM only mobile review
Whilst the premise is good and definitely worth a look. The small problem is repeat business. Every offering is new customers only. Assuming like me not a new customer it is an expensive site. Multiple cheaper offers in UK on same networks

spent over an hour on martin lews web site. i typed in the subject and asked could it help me. it said yes. as the topic of mine is well shown . i spent 1 hour 20mins. creating new password and also a username etc. i pressed i am nota robot . its said you can not join or list this subject today i try 6 times and even add to the password. to no avail. beware beware. what a load of nonsense. waste of time and it's such a great prolific series. disappointed is not the word i'd use. very sad indeed

Fantastic website. Had so much useful advice which has been excellent. Had a company fraudulently sell me concert tickets and advised on Section 75 where I can can get the tickets and all travel expenses back. Thank you so much 😊

Its a free site and is very clear that there are affiliates and that people should do their due diligence first.

I have used MSE for many years and find it far better than other sites which are similar but its my money so I always check. They can't monitor every financial provider when its a non paid for service

Got a phone call!
Difficult filling in form as my address not on their list but had put in my phone number so within 5 minutes a call comes through to me flagged up as suspected scam. However the call was to help me to get a new energy deal as my current one was nearly finished.
Unbelievable experience. The guy asked what I was looking for and I of course confirmed I was looking for a competitive electricity only deal. He was full of himself and said he would provide me with a deal as he was an award winning adviser and I could give him a positive review when he gave me my new deal. I advised him the deal I was on and he calculated he total sum I would pay yearly and that it would save
me money and then quoted incorrectly what I was paying even though I knew he was wrong as I had my latest bill in front of me. When I managed to get the actually rate per kwh from him and the daily charge it was higher than I was paying and he maintained that was because his rate included VAT and mine did not but his rate in any case would still be more expensive but he kept saying he was correct and I was wrong even though I had the actual costs from my bill in front of me. I must admit that by this time I was winding up due to his stupidity and said as not understand basic mathematics and he was therefore westing my time I would end the cal. He didn't give up tough and still continued insisting he was an expert and knew best. I have since contacted my current supplier and although there is a modest increase they are still cheaper than the great price this idiot got for me. I must say the whole Power industry and the way it is governed is a joke. Problem is the joke is on us poor suffering consumers and the advice given by all the stupid so called experts on tv and in media can not be relied upon to be true. Happy hunting to all those who want to save a few quid. It might keep you out of mischief, like me.
Money saving expert.com now advice me the call was not from then. I had literally just obtained quotes online from them when the call to me came and the guy told me he was an award winning expert so I presume it was from money saving expert .com. So I apologize if this was just a coincidence. However the quotes I got from moneysaving expert.com which then became the cheap energy club were more expensive than my current deal and marginally more expensive than the new deal available from my current supplier. Hop this sets the record straight!

AGAIN! I WAS FILLING A FORM FOR CHEAP ENERGY,
& I COULDN'T FIND MY ADDRESS AUTOMATICALLY,
& THERE'S NO WAY TO ADDED MANUALLY, IT HAPPENED BEFORE FEW TIMES, ON OTHER PRODUCTS, JUST A WEAST OF TIME . . .

I've never had a problem with them, and the forum and weekly emails are excellent.

Just tried to get an energy quote but the EDF tariff I moved to in March 2025 wasn't in the drop down menu, so I chose one of the others there and was then told there are no online deals availabe to show me. How bizarre!

Switched using the MSE Cheap Energy Club recommendation for a fixed tarrif to British Gas back at the end of March, after spending much of my time making calls and writing emails to find out what was happening, not, I now find myself on the standard tarrif with BG and may decide to switch again as both the Cheap Energy Club and British Gas seem to be incompetent in their dealings with regard to the switch especially BG.
With the change in the price cap I may be paying less, who knows, but I am still trying to get BG to inform me of the unit cost and the standing charge for this current standard tarrif.

EDIT:
To reply from MSE, that particular March tarrif no longer exists.
As for any further assistance thanks but no thanks, you had your chances in April and May to help but what contact you may have had with BG they must have ignored it or it was lost in the ether, not surprising as their data online system is split into two platforms one for pre smart meters i.e. analogue meters and the other for smart meters and other digital services like mobile app usage etc..