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momox fashion Reviews 

14,384
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TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Very glad to find this excellent source of second-hand clothes online. The dress I ordered arrived beautifully packaged and perfect. However, I did have a question about it, and while the first person... See more

Company replied

Rated 3 out of 5 stars

Light but also a lot in the shade! Credit card payment is risky at Momox Fashion. Refunds take place in partial amounts! The total amount of my order was debited immediately after ordering within... See more

Company replied

Rated 3 out of 5 stars

Pros: fast shipment, refund Cons: clothes described as new or good condition had holes, color strains and looked like 100 washed

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Rated 5 out of 5 stars

Quick and easy to order. Good selection of clothes & lots of them unworn. Quick delivery & very easy returns

Company details

Written by the company

momoxfashion.com ist Deutschlands größter Second Hand Onlineshop. Bei uns finden Sie eine große Auswahl an gebrauchten Kleidungsstücken, Schuhen und Accessoires für Damen, Herren, Mädchen und Jungen. Dabei stehen mehr als eine Million qualitätsgeprüfter Artikel von über 2.000 Marken zur Verfügung.

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3.9

Great

TrustScore 4 out of 5

14K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 79% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(14,384)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Super good

Good choice, purchase easy, returns and refunds excellent, be careful with sizes, I now check internet for size guides. Quality so far super good. Would be good to have measurements, fewer returns.

7 April 2020
Unprompted review
Rated 5 out of 5 stars

They are really great

They are really great, so far I love the idea of being able to buy cheap clothes and if unfortunately sometimes are a little big or small I can always return the clothes without paying for this ^_^

12 March 2020
Unprompted review
Rated 1 out of 5 stars

2 packages ordered but never…

2 packages ordered but never arrived.DHL driver said that he could not deliver.At the minute of "supposed arrival of DHL"I was at home looking out of window and waiting.No DHL car was at my adress:Schwabe str 24, 99423.I was calling right away DHL...they could not help me.I called ubup on monday morning this week...cause I really wanted to have that specific order.Even tough the person I was calling was polite, had no will to try to do something in this direction.So...yeah, really bad experience!!!

6 February 2020
Unprompted review
Rated 1 out of 5 stars

DHL failed to deliver because of wrong…

DHL failed to deliver because of wrong address, which is strange since the four previous items of UBUP were delivered without any problem.

Response to my questions to customer support were late and inadequate. I did not get a clear response about what happened to the items I ordered.

Finally I received a message in which I was told that I would not get my money back, only a voucher. In addition the transportion costs were not refunded, although I never received the item.

I had to make a phone call to Berlin to correct this.

ADVICE: never order anything in the month december.

9 January 2020
Unprompted review
Rated 1 out of 5 stars

Dear Ubup,

Dear Ubup,
I'm a little bit confused with your service.
I just got this email few days ago that I have to return my order even though I didn't get yet my order from you. How come it happens?? I never got your DHL tracking numbers or anything. Would you like to explain me please?

Regards

29 December 2019
Unprompted review
Rated 5 out of 5 stars

in love!

i'm in love with the clothes i ordered! i'm italian, the order arrived in a week and the clothes are in perfect condition

25 December 2019
Unprompted review
Rated 5 out of 5 stars

Very good second hand online shop

Very good second hand online shop. Have found some great clothes and shoes for much less than new prices. Very good quality, hardly used. Also great for the planet as this is true recycling.

28 September 2019
Unprompted review

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