First time dealing with Modern UPVC Windows, and first time ordering a window full stop! Website was clear and easy to use for a novice, ordering was easy. We opted for collection as we're not far... See more
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Modern UPVC Windows is the online division of Burbage Custom Windows Ltd, a well-established window & door manufacturer based in Leicestershire. For over 20 years we have specialised in providing high quality windows and doors to thousands of customers across the UK. Our website enables you to obtain a price for your windows & doors quickly and easily. Unlike many other websites, there is no need to provide personal information or to wait for a call back. Once you have your instant price, you can order online (we deliver to most of the UK), or you can collect from us. We own a state of the art purpose built factory with advanced machinery and production techniques to ensure the highest quality. We mostly use our own fleet of transport vehicles to ensure your order is handled with care and arrives as quickly as possible. You are most welcome to visit our showroom near Leicester to get a feel of our high quality products before ordering.
Unit J Tungsten Park, Maple Drive, LE10 3BE, Hinckley, United Kingdom
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Replied to 92% of negative reviews
Typically replies within 2 weeks
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Steve couldn't have been more helpful, I couldn't find our paperwork from our original order, he actually found all the necessary paperwork and was able to supply us with what we needed..Thank you Steve for your help.

Reply from Modern UPVC Windows
Absolutely brilliant as always. Great communications and extremely helpful. Special mention to Steve in customer service and delivery driver Andrew, both of whom have been excellent to deal with. I would highly recommend

Reply from Modern UPVC Windows
Ordered patio doors and windows with incorporated blinds. Took a bit of time to realise the glass with blinds are supplied by another company, but the delivery arrives the same day. Problem was that they had a problem and one had to be remaid so was delayed by 2 weeks. So I was told I would have the frame delivered minus 1 window. I had to press them to get a blank window delivered otherwise I'd have to board up the missing window. The quality of the product is good but customer service was in my view bad.

Reply from Modern UPVC Windows
Really easy to purchase online and Mark T who delivered them was excellent, really efficient and communication prior to delivery was great! Thank you

Reply from Modern UPVC Windows
I purchased French doors and a window of this company. The doors are shocking. They have been adjusted fully and still catch when trying to shut. The 2 end caps on the top and bottom of the doors have come of and cannot be reattached so everything you open the doors you have to put them back on when shutting them. There are gaps in the doors. The spacer bar has bent as the doors have be be forcefully shut everything especially in the warmer months. I contacted the company and was told that these issues were my fault. I was advised that they would send somebody to look but would charge us if it was found to be a fitter fault which you know they would say just to put the blame on us and not the windows. The doors were delivered badly damaged however these were replaced twice due to damage. The window seal on the window has also bowed. I have had a different company round to replace some other windows and they said that the doors were shockingly made and that I should contact the company which I had done previously. The date of purchase is incorrect as I cannot go back far enough. YOU SHOULD NEVER ORDER FROM THIS COMPANY.

Reply from Modern UPVC Windows
From placing the order, liaising with Katy, Mark's visit to survey and the stirling installation by Mark & Liam, everything has just been easy and pleasant. Really pleased with the end result. I will definitely be using Modern uPVC Windows for my next door/window project. Thanks team 😎

Reply from Modern UPVC Windows
Communication was great throughout but on delivery my wife waited in to show delivery people where to put windows but instead of knocking or ringing door bell just put windows on my driveway and drove off leaving her to sort it all out
Not impressed

Reply from Modern UPVC Windows
Third house we’ve had and always use these guys. Not only because of their quality products but they always give a great customer and after sales service always.

Reply from Modern UPVC Windows
Windows are good but the service is poor.
I’ve just done my 3rd order with ModernUPVCWindows. The 1st time was great, 2nd time the door was scheduled to arrive on a different day to the windows at a student house which caused quite a few problems but after lots of arguing, it eventually got sorted. 3rd time delivery is going to take nearly 5 weeks, not the 2-3 weeks for upvc windows quoted on their website.
Next project I will go elsewhere.

Reply from Modern UPVC Windows
All good, had some broken glass after delivery (my own fault) sorted farly quick and ok price.

Reply from Modern UPVC Windows
Quality product, well organised, prompt and efficient delivery.

Reply from Modern UPVC Windows
Just used them for sliding doors, found there web site excellent put in measurements, choice of opening, type of handles, delivered as said, was apprehensive because the price was very reasonable, but quality is great, just fitted it saved £2000 on a local company wanted for same job, definitely us them again

Reply from Modern UPVC Windows
Nothing is to much trouble. It’s a great product very helpful staff

Reply from Modern UPVC Windows
Great communication throughout,spot on tracking service ,can only praise .

Reply from Modern UPVC Windows
Ordering was good. The delivery driver was the laziest man I have ever met. He totally refused to help in anyway!

Reply from Modern UPVC Windows
Used this company 4 times now, first class service and a perfect fit. Delivery service was excellent.

Reply from Modern UPVC Windows
A friendly but professional company to deal with, I actually made an error when ordering a window, this was altered with a telephone call along with an unexpected credit.with 35 years experience of manufacturing upvc windows I have to admit the quality of product is far greater than my company produced, would never consider another supplier, thanks Steve for an easy and uncomplicated experience. Steve freeman.

Reply from Modern UPVC Windows
All good thanks, quality windows and great delivery service, fitted my own, no problems, but window cleaner not happy with leaded windows..!! he he.

Reply from Modern UPVC Windows
Good product for the price and arrival on time. No mucking around.

Reply from Modern UPVC Windows
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