Modern UPVC Windows Reviews 

471
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 139 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptionally smooth online ordering process, which features clear sizing guides and a very user-friendly website design. Buyers consistently praise the sturdy and reliable products, noting that everything arrives promptly and fits together easily. Furthermore, consumers frequently mention that delivery drivers are extremely helpful and polite when unloading heavy materials. Some reviewers were clearly not happy with occasional delivery delays and unexpected communication gaps from the transport team. A few customers also reported receiving items with surface scratches, defective glass units, or occasional sizing discrepancies.

What people talk about most

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting punctual arrivals and... See more

Product

Reviewers mention positive feedback about product quality, noting that the items are well made, sturdy, and... See more

Quality

People report positive experiences with quality, expressing general satisfaction with the windows and doors.... See more

Service

Users describe positive interactions with service, highlighting a seamless ordering process and prompt... See more

Order

Reviewers highlight positive aspects of the order process, describing the online website and design system as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time dealing with Modern UPVC Windows, and first time ordering a window full stop! Website was clear and easy to use for a novice, ordering was easy. We opted for collection as we're not far... See more

Company replied

Rated 5 out of 5 stars

Very impressed. Good comms throughout. Doors as described. Appear solid and well insulated. All square and went in easily. Quick delivery and a great driver - polite, calm and professional. Doors are... See more

Company replied

Rated 5 out of 5 stars

We have used Modern UPVC Windows several times to replace every window in our house. We have been very impressed with not only the quality of their windows but also their customer service, in partic... See more

Company replied

Rated 5 out of 5 stars

Very easy ordering process, windows arrived exactly when they said. Windows are good quality to my untrained eye and were easy to fit. Customer service was great when I ran out of the glazing packe... See more

Company replied


Company details

  1. PVC Windows Supplier
  2. Door Supplier
  3. Window Installation Service
  4. Window Supplier

Written by the company

Modern UPVC Windows is the online division of Burbage Custom Windows Ltd, a well-established window & door manufacturer based in Leicestershire. For over 20 years we have specialised in providing high quality windows and doors to thousands of customers across the UK. Our website enables you to obtain a price for your windows & doors quickly and easily. Unlike many other websites, there is no need to provide personal information or to wait for a call back. Once you have your instant price, you can order online (we deliver to most of the UK), or you can collect from us. We own a state of the art purpose built factory with advanced machinery and production techniques to ensure the highest quality. We mostly use our own fleet of transport vehicles to ensure your order is handled with care and arrives as quickly as possible. You are most welcome to visit our showroom near Leicester to get a feel of our high quality products before ordering.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

471 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(471)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve couldn't have been more helpful

Steve couldn't have been more helpful, I couldn't find our paperwork from our original order, he actually found all the necessary paperwork and was able to supply us with what we needed..Thank you Steve for your help.

30 April 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Julie, many thanks for taking time to leave such a great review.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Absolutely brilliant as always

Absolutely brilliant as always. Great communications and extremely helpful. Special mention to Steve in customer service and delivery driver Andrew, both of whom have been excellent to deal with. I would highly recommend

28 April 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon John, thank you for your 5* review!
Kind Regards
Modern UPVC Windows

Rated 3 out of 5 stars

Ordered patio doors and windows with…

Ordered patio doors and windows with incorporated blinds. Took a bit of time to realise the glass with blinds are supplied by another company, but the delivery arrives the same day. Problem was that they had a problem and one had to be remaid so was delayed by 2 weeks. So I was told I would have the frame delivered minus 1 window. I had to press them to get a blank window delivered otherwise I'd have to board up the missing window. The quality of the product is good but customer service was in my view bad.

7 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Chris, thank you for taking the time to leave your review. I am sorry that the process wasn't quite as expected however we do clearly show on our website at the point of order, which customers must agree to in order to continue, that the glass units with blinds are delivered by their own supplier and have a separate lead time. Customers should not organise any installation dates until the products are received. As an unfortunate and unforeseeable issue, one of your units did not pass QC and needed remake. We were able to advise you of this 4 days in advance and, upon review of the email communications, I can see that a free of charge toughened unit was offered to you to minimise your disruption. Of course we regret any issues that force a change in schedule however all we can do is respond to them, and I am satisfied that we were more than fair under the circumstances.
Kind Regards
Modern UPVC Windows.

Rated 5 out of 5 stars

Really easy to purchase online and Mark…

Really easy to purchase online and Mark T who delivered them was excellent, really efficient and communication prior to delivery was great! Thank you

22 April 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Annie, thank you for your 5* review!
Kind Regards
Modern UPVC Windows

Rated 1 out of 5 stars

I purchased French doors and a window…

I purchased French doors and a window of this company. The doors are shocking. They have been adjusted fully and still catch when trying to shut. The 2 end caps on the top and bottom of the doors have come of and cannot be reattached so everything you open the doors you have to put them back on when shutting them. There are gaps in the doors. The spacer bar has bent as the doors have be be forcefully shut everything especially in the warmer months. I contacted the company and was told that these issues were my fault. I was advised that they would send somebody to look but would charge us if it was found to be a fitter fault which you know they would say just to put the blame on us and not the windows. The doors were delivered badly damaged however these were replaced twice due to damage. The window seal on the window has also bowed. I have had a different company round to replace some other windows and they said that the doors were shockingly made and that I should contact the company which I had done previously. The date of purchase is incorrect as I cannot go back far enough. YOU SHOULD NEVER ORDER FROM THIS COMPANY.

21 April 2024
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Vicky,
Thank you for leaving your review, although I am somewhat concerned to read this account. I would need to look into this to review the circumstances, particularly as you state this is a historic order. Please email me to info@modernupvcwindows.co.uk along with your MW order reference and copies of your communications with us.
Kind Regards
Katy
Modern UPVC Windows

Rated 5 out of 5 stars

Smooth experience

From placing the order, liaising with Katy, Mark's visit to survey and the stirling installation by Mark & Liam, everything has just been easy and pleasant. Really pleased with the end result. I will definitely be using Modern uPVC Windows for my next door/window project. Thanks team 😎

7 April 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Luke, thank you for your superb review! We were very glad to be your chosen supplier and installer.
Kind Regards
Modern UPVC Windows.

Rated 3 out of 5 stars

Communication was great throughout but…

Communication was great throughout but on delivery my wife waited in to show delivery people where to put windows but instead of knocking or ringing door bell just put windows on my driveway and drove off leaving her to sort it all out
Not impressed

15 April 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon David,
Thank you for taking the time to leave your review. I am sorry to hear that you had a problem on the day of delivery. So that I can look into this with our Transport dept. and driver, can you please drop me an email to info@modernupvcwindows.co.uk quoting your MW reference number.
Kind Regards
Katy
Modern UPVC Windows.

Rated 5 out of 5 stars

Great customer service

Third house we’ve had and always use these guys. Not only because of their quality products but they always give a great customer and after sales service always.

14 April 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon, thank you very much for your all-round positive review!
Kind Regards
Modern UPVC Windows

Rated 2 out of 5 stars

Good windows but poor service

Windows are good but the service is poor.

I’ve just done my 3rd order with ModernUPVCWindows. The 1st time was great, 2nd time the door was scheduled to arrive on a different day to the windows at a student house which caused quite a few problems but after lots of arguing, it eventually got sorted. 3rd time delivery is going to take nearly 5 weeks, not the 2-3 weeks for upvc windows quoted on their website.

Next project I will go elsewhere.

9 April 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Jack,
Thank you for taking the time to leave your review, I am sorry to see that you have not had such a positive experience this time. Can you please drop me an email to info@modernupvcwindows.co.uk with your MW reference number(s) and I will take a look into this.
Kind Regards
Katy
Modern UPVC Windows

Rated 5 out of 5 stars

All good

All good, had some broken glass after delivery (my own fault) sorted farly quick and ok price.

10 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Artur, thank you very much for your positive feedback - I am pleased that our team were able to help you.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Service as it should be

Quality product, well organised, prompt and efficient delivery.

4 April 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Nick, many thanks for taking the time to leave your review. It is much appreciated.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Great firm

Just used them for sliding doors, found there web site excellent put in measurements, choice of opening, type of handles, delivered as said, was apprehensive because the price was very reasonable, but quality is great, just fitted it saved £2000 on a local company wanted for same job, definitely us them again

28 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Jeff,
Thank you for taking the time to leave your 5* review, we really appreciate it.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Nothing is to much trouble

Nothing is to much trouble. It’s a great product very helpful staff

25 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Michael,
Thank you for taking the time to leave your 5* review, we really appreciate it.
Kind Regards
Modern UPVC Windows

Rated 3 out of 5 stars

Ordering was good

Ordering was good. The delivery driver was the laziest man I have ever met. He totally refused to help in anyway!

20 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Good Afternoon Marc, thank you for taking the time to leave your review. This is most unusual as our drivers strive to be as helpful as possible, it is very rare to see this sort of feedback. I will have a conversation with your driver to find out more information.
Kind Regards
Modern UPVC Windows

Rated 5 out of 5 stars

Used this company 4 times now

Used this company 4 times now, first class service and a perfect fit. Delivery service was excellent.

14 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Christopher, thank you very much for your positive review and return custom!
Kind Regards, Modern UPVC Windows

Rated 5 out of 5 stars

A friendly but professional company to…

A friendly but professional company to deal with, I actually made an error when ordering a window, this was altered with a telephone call along with an unexpected credit.with 35 years experience of manufacturing upvc windows I have to admit the quality of product is far greater than my company produced, would never consider another supplier, thanks Steve for an easy and uncomplicated experience. Steve freeman.

14 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Steve, thank you very much for such a positive review, I am pleased to hear we were able to provide a good service for you.
Kind Regards, Modern UPVC Windows

Rated 5 out of 5 stars

All good thanks

All good thanks, quality windows and great delivery service, fitted my own, no problems, but window cleaner not happy with leaded windows..!! he he.

12 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Brian, thank you very much for your positive review!
Kind Regards, Modern UPVC Windows

Rated 5 out of 5 stars

5 star for Mark T

11 March 2025
Unprompted review
Modern UPVC Windows logo

Reply from Modern UPVC Windows

Hi Tong, thank you very much for your positive review!
Kind Regards, Modern UPVC Windows

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