Overall pleased with the products. However There were 2 items which arrived damaged but was fixed by discounting - wish there was some additional discounting available for the inconvenience - but over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a dining chair with Modani less than a year ago. However, seam separated. I called customer service and dealt with Jose who was very professional and quick in helping me. Jose resolved my... See more
Karla J and her manager were very responsive to our situation. They respected that we are very loyal Modani customers. They treated us the right way! The Modani way.. I so appreciate their time and e... See more
I have purchased a new sofa from the new Modani collection , I love it so much. Comfort level is on point and I have received several compliments when having guests over on how it looks! Very happy wi... See more
Company details
Information provided by various external sources
Our aim at Modani is not to become just a furniture store where you purchase your living room décor, bedroom design, or accent furniture. We want to be the place where you start your life, which is why we create beautifully-crafted furniture for the lifestyle that you’ve always wanted. With two ways to shop -- our furniture stores and online -- we make your happiness and convenience our top priority. Our modern furniture is created to honor the designs of the past while reflecting this wave of design future – and that motto stands for whether you are shopping for a sofa and other pieces of living room furniture, a new chair, a desk, or even wall décor. We create at our headquarters and involve all members of our team in the design process so that each item is as unique as your place of dwelling. It is that sort of passion that makes us the best furniture store to find modern home decor. Add this principle with our affordable prices, our expert design consultants, and white glove delivery on any item that we have in stock, and we became the smartest way to buy contemporary and modern home furnishings in the country. It's all about #howYouModani; we merely handle the rest.
Contact info
2800 Biscayne Blvd, 33131, Miami, United States
- 1.800.606.7319
- marketing@modani.com
- www.modani.com
3.6
Average
392 reviews
Hasn’t replied to negative reviews
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Quick response
Impressed with the quick response and the professional and sincere manner in which our concern was handled by Gary.
9 May 2023
Unprompted review
I love my Modani furniture
I love my Modani furniture! My last order had a couple of missing pieces but I was was put in contract with Gary at customer service. Gary was attentive to my issues. He asked specific questions, kept me apprised of what he was doing and found a resolution. My missing pieces are on their way. Thank you!
4 May 2023
Unprompted review
Chris B does the job!
Chris B. was polite and efficient and solved our problem. Hope the chair pickup is as good. Thank you.
7 May 2023
Unprompted review
Barbara was very helpful and has taken…
Barbara was very helpful and has taken care of my issues very fast.
8 May 2023
Unprompted review
Jenece gave us an absolute amazing customer service
buying furniture is usually a painstaking process but Jenece at modani furniture made it a smooth and easy process. She offered quick and fast responses to all my questions and concerns and I am beyond content with my purchases.
5 May 2023
Unprompted review
Chris B
Chris B. was fantastic in supporting me with a replacement of a defective item I received today. Chris gave me different options and worked with me to resolve my issue in a fast and effective manner. Thank you Chris!
3 May 2023
Unprompted review
Jenece was very prompt and helpful in…
Jenece was very prompt and helpful in answering our questions and getting our order resolved!
2 May 2023
Unprompted review
Thanks Gary!
2 May 2023
Unprompted review
Gary provided detailed information
1 May 2023
Unprompted review
Gary is the GOAT
Gary made that surprisingly easy. I went into the phone call dreading a bad customer service experience, but am now considering myself a loyal Modani customer. Thank you
28 April 2023
Unprompted review
The claim process was very easy with…
The claim process was very easy with Jenica. The replacement came in 3 days
25 April 2023
Unprompted review
First I spoke with Gary who listened…
First I spoke with Gary who listened carefully and referred me right over to Barbara in customer service. I had a very frustrating experience prior with the store I was dealing with. She listened carefully and rectified the problem with a text back in 5 minutes. Ver y professional and diligent 5 stars
27 April 2023
Unprompted review
Jenece did a great job
Jenece did a great job, and helped me order the correct ottoman!
27 April 2023
Unprompted review
I am very disappointed with the way I…
I am very disappointed with the way I was treated by Jenece custom service representative. I am very disappointed that I was treated so rudely by her. I am one of the loyal customer. I don’t think I will buy anything from the modani store anymore.
24 April 2023
Unprompted review
Excellent support
Had a issue with the mattress delivered to us and Modani replaced it without any hassle and they are Prompt in delivery.
26 April 2023
Unprompted review
Although at first we had many setbacks…
Although at first we had many setbacks when purchasing the bloom couch due to inconsistencies with the warehouse and manufacturers, Gary was able to save the day. Gary from customer service was very patient with us and helped us solve our problem. We are very happy with his services!
24 April 2023
Unprompted review
Modani’s furniture is high quality
Modani’s furniture is high quality. I love everything but I had an issue with the nightstand because it’s was too low for me. I contact customer service and Barbara took care of everything. She was very easy to work with. She made great suggestions, she offered a way to resolve return but it was just too low and she took care of me. After that experience , I ordered three pieces from them!!
24 April 2023
Unprompted review
Recently had an issue with a furniture…
Recently had an issue with a furniture that I got delivered and Gary was able to solve my issue.Very satisfied with the customer service that he provided to me. highly recommend Modani Furniture
14 April 2023
Unprompted review
My issue was resolved in a timely…
My issue was resolved in a timely fashion by Jenece. The alternative was helpful and thoughtful.
20 April 2023
Unprompted review
Great customer service
Great customer service! She really help me with my return.Very helpful.
19 April 2023
Unprompted review
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