Mobility Connect Ltd Reviews 

715
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the products, such as scooters and chairs, for their quality, comfort, and ability to enhance daily life and freedom. Many people highlight the exceptional staff, especially delivery personnel, for their helpfulness, detailed explanations, and pleasant demeanor. The overall service, including sales and efficient delivery, is frequently described as brilliant and reliable, often arriving within a week. However, some customers also noted significant issues with product reliability, reporting that scooters developed faults or stopped working shortly after purchase. The minority of people were dissatisfied with the after-sales support, mentioning difficulties getting repairs, being ignored, or feeling abandoned once the sale was made.

What people talk about most

Product

People report positive experiences with product, with many expressing love for their new scooters and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and clear... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and calling it... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed of... See more

User experience

Consumers find the user experience to be positive, with many expressing satisfaction with their new scooters... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

715 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(715)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been looking for a mobility…

I have been looking for a mobility scooter for a few years now and I applied to your company and I am pleased that I did as I'm very happy with my scooter and the mobility connect company they were so polite made things easy for me and I will recommend them to family and friends and i give them 10/10 for helpfulness and service..thank u motobility connect

2 May 2024
Unprompted review
Rated 5 out of 5 stars

A brilliant company

A brilliant company, they really can’t do enough for you , if your getting a mobility scooter please use these you won’t be sorry , great products great people.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Just had my new scooter delivered today…

Just had my new scooter delivered today and ia massive thank you to Ethan for the delivery he explained everything I needed to know and showed me how to work the controls etc and ever so helpful as it’s a new design and different from my other Mobilty scooter and thank you to Louise at Mobilty connect for all the help in choosing the right scooter for my needs. I would highly recommend perfect from start to finish straight forward in paperwork very helpful and understanding what is required when buying a new Mobilty scooter would not go any where else. Would give 10
Stars but it will only let me do 5. It’s the 1st choice for Mobilty scooters.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!
I bought the baja wrangler 2 on finance and I couldn't be happier!
I have my freedom and independence back, I can now go out and ride for hours with my dog again.
The people at mobility connect were extremely helpful and made it easy to apply for everything so all I had left to do was wait for my beast to arrive!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

So so easy from start to finish

So so easy from start to finish. Delivery was fast and on time. Instruction from driver was very good.all in all a painless transaction I know where I will be going for my next scooter without a doubt.
Connect..thank you..

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Scooter purchase

Recently purchased a scooter from mobility finance. Customer service experience was great. Very efficient and friendly. Super quick delivery too!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant 1st class service!

Service and delivery was above par. I was given a thorough demonstration and explanation of the various buttons, features and workings of the scooter. Finance was easy to arrange and I received my scooter with a week.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!! All questions answered and super quick delivery. Cane went over everything and put our minds at ease. Highly recommend 😃

6 February 2024
Unprompted review

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