Mobility Connect Ltd Reviews 

715
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the products, such as scooters and chairs, for their quality, comfort, and ability to enhance daily life and freedom. Many people highlight the exceptional staff, especially delivery personnel, for their helpfulness, detailed explanations, and pleasant demeanor. The overall service, including sales and efficient delivery, is frequently described as brilliant and reliable, often arriving within a week. However, some customers also noted significant issues with product reliability, reporting that scooters developed faults or stopped working shortly after purchase. The minority of people were dissatisfied with the after-sales support, mentioning difficulties getting repairs, being ignored, or feeling abandoned once the sale was made.

What people talk about most

Product

People report positive experiences with product, with many expressing love for their new scooters and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and clear... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and calling it... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed of... See more

User experience

Consumers find the user experience to be positive, with many expressing satisfaction with their new scooters... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Cain was excellent on delivery and went well put of his way in making sure it fit nicely into my property. He went through everything and explained on how to use the scooter into full detail and cou... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

715 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(715)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy…

Everything was explained perfectly by Louise and was made to feel very easy from ordering and very happy with the service. The delivery driver cain explained everything perfectly on delivery. Very impressed with the new scooter and delivered built and in immaculate condition. Couldn't fault anything and would highly recommend.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Very helpful and very friendly staff. Delivery service was Great and didn't wait long. Extremely happy

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience in ordering was made to feel very easy and was accepted for a scooter with no problems. Found you guys through Facebook and very happy with my new scooter. Delivery service was amazing and very friendly young fella who was great on explaining how to use it. Many thanks Pamela

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Excellent in fact. Cain was very thorough on delivery and went really into depth on how to use my new mobility scooter. Overall excellent service and would definitely recommend to family.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very nice people

Very nice people, very trustworthy and would recommend anybody to go through these guys. Delivery was very quick and very happy with the service.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. Loving the new mobility scooter. Cain was excellent on delivery and very helpful. All the call staff have been great. Excellent service

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service I have received from start to finish. Just got the new auto fold power chair and it’s so easy to use for when I have my regular trips from the hospital and back. Easy to fold up and manoeuvre. Very helpful staff and delivery was on point. Thanks Paul hart

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is our second scooter through mobility connect. Always been really reliable. Staff are very polite and delivery driver was also very helpful. Many thanks

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with the service I have…

Very happy with the service I have received. This company have bent over backwards in making sure I got the correct mobility scooter for my needs. Very happy with the delivery service, made me feel at ease and was very helpful on delivery. Highly recommend for anyone needing a new scooter and great service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, second scooter now purchased through mobility connect. Always very efficient and friendly staff.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Easy service

Easy service. Ordered 2 scooters and was delivered very quickly and within the week of me making the application which I'm very impressed with. Delivery driver was also very helpful and explained everything when he was here. Thanks 😊

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Exelent mobility scooter

I gust hot my mobility scooter yesterday and it’s so comfortable and easy to drive the staff and the driver were exelent and the service is grand I would highly recommend this company that are trust worthy and I’ve all ready been telling good about them

27 March 2025
Unprompted review
Rated 5 out of 5 stars

This is my 3rd mobility scooter I have…

This is my 3rd mobility scooter I have been a customer of mobility connect since 2014 and will always recommend use the staff are always respectful and very helpful. Delivery driver cain was also very helpful and explained everything to me. Will always recommend to everyone to use mobility connect.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Looked online through Facebook and was made very easy from them contacting me to me reviewing my new scooter. Which I’m very I’mpressed with. Delivery driver cain was helpful on delivery also and took his time on showing me how to use my new scooter. Excellent service

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Very happy after being accepted fot…

Very happy after being accepted fpr credit and loving my new scooter. Massive thanks to moblity connect for helping me sort this. Also to cain the delivery on showing me how to break down the scooter an for explaining everything in detail.

25 February 2025
Unprompted review

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