Mobility Connect Ltd Reviews 

715
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with their new products, finding them helpful, comfortable, and providing newfound freedom. The staff, both sales and delivery, are consistently praised for being informative, professional, and making the entire process easy to understand. Many people highlight the efficient delivery service, often receiving items quickly, and appreciate the drivers' detailed explanations on how to use their new equipment. However, some customers noted product reliability issues, with items developing faults or stopping working soon after purchase. A few were dissatisfied with after-sales service, citing difficulties with repairs and feeling ignored.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their new scooters... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and clear explanations.... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, often highlighting the speed and efficiency of the... See more

User experience

Consumers find the user experience to be positive, with many praising the helpfulness and clear explanations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more

Rated 5 out of 5 stars

From start to finish the whole process of getting my mobility scooter was easy. The sales staff member (Simon) and delivery staff (Cain) made it all a very enjoyable experience. Simon made it all very... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(715)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was very optimistic but the…

Was very optimistic but the transparency relieved the concerns as mobility connect kept us up to date on everything and was very good in keeping me up to date. Feel like a kid with a new toy. Very happy!!

10 December 2025
Unprompted review
Rated 1 out of 5 stars

This company is great until you need a…

This company is great until you need a repair I have waiting three weeks for a repair I have been stuck at home all this time .I raised the repair on the 17th November we have phoned every few days and are constantly fobbed off .I have this morning very angry but not abusive and the customer service hung up on me .I hope she has kept the recording .I phoned to and Kerry who said hire one which is fine until I have to find somewhere to keep it .But that’s story upto now Graham Spence Newcastle upon Tyne

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful company

Very helpful company. Very polite and very trustworthy.
Always will rely on mobility connect to rely on all my.mobility needs.
Excellent service
Delivery driver had a fantastic personality and was very informative and went really out of his way to make sure I knew everything.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Mobility connect was very easy to order…

Mobility connect was very easy to order through and Darren was very helpful and made the whole process very smooth.
The delivery driver Cain was very nice on delivery and explained everything to me clearly. Cain is a massive credit to your company and very polite lad.
Everyone iv dealt with have been brilliant with me.
Much thanks lynette

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I'm always nervous on phone calls. But Simon the advisor made me feel really comfortable. He explained every step ever the phone. My scooter came within a few days of ordering. The delivery driver was very friendly and polite. I will be recommending you. Thank you for a brilliant service.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back to mobility connect. Cain on delivery was also very helpful and showed me.how to use my new scooter on delivery.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

very happy

very happy. service has been fantastic. scooter is great and will give me the freedom to get back out and see friends.
nice to have my independence back which is important to me.
thank use all very much!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic
Can't fault mobility connect they made sure I received a very safe scooter. As my safety always comes first.
The whole process of ordering was very easy and I got the scooter I was looking for.
Delivery service was brilliant and the lad who delivered my scooter was very caring and went out of his way to show me how to use it and make sure I was 100% safe.
Would just like to say a massive thank you.
Will definitely recommend to friends and family.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

Customer service is the worse I have ever experienced. After having my brand new scooter 3 weeks, it stopped working and still waiting for them to come out and fix it. I will be cancelling the agreement and any further pay.dnts if not fixed soon and informing them to pick it up. Biggest mistake I have ever made, using this company.

22 October 2025
Unprompted review
Mobility Connect Ltd logo

Reply from Mobility Connect Ltd

Reply from Mobility Connect Ltd

Hi Anthony,

We’re sorry to read your comments, but we’d like to clarify the full situation for transparency.

You first reported an issue on 13th October. Our team immediately offered a telephone diagnostic, which you unfortunately declined to fully take part in. Had this been completed, the issue could have been identified and resolved straight away without any delay.

Nevertheless, we ordered a new brake assembly as a precaution — the only possible cause we could identify without your cooperation. The part arrived on 20th October, and our engineer attended on 23rd October. Upon inspection, it was confirmed there was no fault with the scooter at all — it had simply been left in freewheel mode, meaning it would not drive until switched back to “drive.” Once corrected, the scooter operated perfectly.

We appreciate that waiting for a visit can be frustrating, but the delay was unnecessary — if the diagnostic had been followed, your scooter would have been working within minutes.

As there was no product fault or service failure on our part, we believe this review is unfair and does not accurately represent the situation. We kindly ask that you consider removing or amending it to reflect the facts.

Kind regards,
Mobility Connect Ltd

Rated 5 out of 5 stars

Just bought the fusion e power chair…

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and couldn’t recommend them any more.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Mobility connect were very helpful in…

Mobility connect were very helpful in finding the correct scooter for me. They leant over backwards to reassure me that I had piece of mind. Delivery service was fantastic and also very patient when it came to show me on how to use it. Many thanks.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

When ordering my.scooter it was made to…

When ordering my.scooter it was made to feel very easy and by the time I spoke with Louise I'd had my new scooter delivered within less then a week and very impressed.
My scooter was delivered by a chap called cain. What can I say apart from he was very helpful on delivery and showed me how to use everything.
Would just like to thank mobility connect for everything.

17 September 2025
Unprompted review
Rated 4 out of 5 stars

Everything is spot on

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery service was spot on and cain was very informative on delivery.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with my new scooter

Very impressed with my new scooter. Mason was excellent in finding me the correct scooter and Im so happy with it. Cain on delivery was excellent and was very patient in explaining om how to use it and would just like to thank whole mobility team.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic. Very happy with my new scooter. Will help me to get out and about again. Delivery service was great and the chap was very helpful up on delivery. Very chuffed

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Just purchased a riser recliner chair…

Just purchased a riser recliner chair and it is very comfortable and is very good with helping me in and out of the chair. Also purchased a folding scooter which im delighted with and will help with everyday use. Overall would just like to thank mobility connect for there professionalism and overall service. Delivery service was very good and the delivery drivers explained everything perfectly on how to use everything. Many thanks Jeanette.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Lovely and polite service

Lovely and polite service. Explanation on everything was very good. Delivery service was brilliant the guy who came was very patient and showed me exactly how to use it. He made sure I was also capable of doing it before he left. Overall very happy customer! 😊

28 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look