Mixxaudio Reviews 

We bought some earbuds 6 months ago. I accidentally broke one and tried to fix it. I realised mixx gave a 2 year guarantee. The customer service at Mixx were amazing and sent me all relevant information to return them. As they couldn't be fixed they sent me their latest edition of mixx earbuds instead.
Thank you to the mixx customer service.

StreamBuds™ Hybrid True Wireless Earbuds

Outstanding customer service received from Ben & George. Excellent communication, professional and timely responses to my query. Kept informed at each stage of the process & timeous resolution.
Truly, fantastic customer service and experience.
Thank You

Would give 0 stars if I could. Absolutely hopeless product! I purchased two pairs of steambuds in the past couple of months and, in both cases, one of the earbuds became defective and was unable to be charged. In the first case, I wrote it off as just bad luck, but when it happened the second time, I officially gave up hope in Mixx. I won’t be buying again.
My earnest advice to anyone thinking of purchasing Mixx products: don’t bother and instead spend your money on a much better and reliable brand.

Brilliant customer service from Louisa at Mixx - she has gone above and beyond for me to find a resolution to the problem I was having with my headphones. Amazing company ethos! Thank you! ⭐️⭐️⭐️⭐️⭐️

MIXX are so responsive and easy to deal with. Thank you!!

The overall customer service from Mixx is truly exceptional! Firstly I emailed them to know what charger I needed for my headphones as I had lost mine and their response was extremely quick and I got a response within the same hour and bought the changer and then came to find out that there had been more problems to my headphones and so they recommended I post them my headphones so they can do some testing [ they paid for shipping fee ] and within 2 days they emailed back saying that my headphones had some serious faults and were unable to fix them and they immediately offered a FREE replacement of a similar headphone as they specific one I had been discontinued in manufacturing- which I was not expecting them to do- they let me pick the specific colour and then mailed it to me! Ben Savage I am truly thankful for you help and for the new headphones!!

Absolutely wonderful company, I had an issue with my old earbuds and emailed them for advice, they have instead asked me to send them my old earbuds in exchange for a new pair as the issue with mine could not be fixed. They did this free of charge. Absolutely wonderful company and their representatives, Ben and George, were absolute angels. Thank you so much MIXX, I can now listen to music again because of you!

Had an issue with some ear buds I bought from an fye in early 2024. They wouldn't charge and thus wouldn't turn on. Called customer service and through a long, but well worth it, series of emails the customer support team were extremely helpful and was able to send me a new set! Love the ear buds and didn't want to just cast them aside. Customer service was extremely helpful!

This has been a refreshing change compared to the service from most companies and the whole experience was exceptional.From initial contact with Ben over a fault with my earbuds, the issue was corrected in less than a week and is now resolved completely.
I would highly recommend this company to anyone and will certainly buy Mixx products in the future.

I had a great experience using Mixx Customer Services recently. I got in touch as one of my headphones wouldn’t work. Their website contained a really good troubleshooting page anyway but unfortunately none of the solutions worked. Their reply to my email was prompt and contained lots of new ideas to try and get it working again. When none of them worked, I was quickly sent a free post label to send the earphones back to them. They got in touch within a couple of days of me sending them to tell me there was a fault and that they would send me a brand new replacement in the post. The customer service I received from Ben was outstanding. He was helpful and prompt with his replies and would I highly recommend both the product and the company.

I had to return some headphones which broke, Mixx were helpful and offered to replace them if I returned the others. They did so promptly without any cost to me, I thought their customer service was very good which isn’t often the case with other manufacturers.

An amazing company, I couldn’t recommend them highly enough! My daughter’s ear buds stopped working and they covered the cost of postage back to them, the package was even collected from my front door. New ear buds received within less than 24 hours of posting. Consistent messages with every update from Ben. I’d give more than 5 stars for Ben and Mixx if I could. Thanks so much!

Despite a couple of problems, their customer support is 100%. Sent a replacement MIXX1 smart watch within a few days with no fuss or complaints. 100% recommend,.

what a great company i bought a lighting cable long ago some point its stop working on my one email they replaced it and send a new one i love this company and suggest everyone to buy product from mixx

Excellent is not even the word to describe the customer service that gets delivered here ! Spectacular more like ! Remarkable ! Comforting ! Any help that is needed, you shall receive plus even more in abundance may I add ! If you have ANY problems with their products the customer service advisors are more than willing to help out to the best of their ability, even more than you could imagine and they are very joyous with their engaging. The products here are top quality 10/10 ! Wow !!!! Good deliverance for music , taking calls , watching movies , playing games you name it ! And their microphone is the top knotch too !!! Meter distance is exactly as it describes on the packaging ! Quite cool really

I had a set of StreamBuds Sport Charge for my Birthday. First use they don’t work. Only the left earbud plays music. The right one doesn’t work. The instructions with them doesn’t have a troubleshooting guide, doesn’t tell you how long you need to charge them for. The voice to say the ear bud is connected is too low for you to hear, so you can’t tell whether one or both are connected or even working. The instructions say there should be a beep when the ear phones pair. There isn’t one. Then in the online advice from the chat bot, it says to shut them down, remove the device from your phone and follow a hard reset process. They make reference to a red flashing light to say they are pared. Me and my wife have done the steps over and over again. No red light !!!! Terrible product and terrible instructions. I wouldn’t buy them again, straight back to the store for a full refund.

What a great company! I reported a problem with my StreamBuds Sports Charge, which I absolutely love, to the customer service team at MIXX in February 2024 and they were great in suggesting solutions that might fix the problem or failing that advised me to return them. I tried the suggestions and was delighted when they started to work again. Unfortunately 6 months later the problem came back but the customer service team have been brilliant again. This time I returned them and was able to do so free of charge. I returned them on Tuesday and Ben kept in touch with me and informed of progress. 4 days after returning them I received a brand new pair.

This service is absolutely amazing considering I purchased them over a year ago and not direct from MIXX. This is customer service at its best and I have no hesitation whatsoever in recommending the product, the company and the service.

Helpful was able to get a replacement as the button on my headphones broke.

Thanks
Chloe

Recently I had my problem with earbuds fixed by the Mixx customer support after reporting the fault. Been very quick and a fantastic service from them.

Purchased a faulty power bank and contacted mixx customer service they answered my querie very quickly(thanks Ben Savage)and after a few emails regarding my inquiry sent me out a new unit Fantastic customer service,highly recommended