Misfits Market Reviews 

1,543
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fresh organic produce, healthy food choices, and the wonderful variety of unique items that make grocery shopping exciting and fun. People also appreciate the reliable delivery service, mentioning that boxes arrive on time, well-packaged, and that the support team resolves any questions promptly. Though some reviewers were not happy with occasional delivery delays, noting that shipments arrived late and left perishable items sitting in extreme heat. Consumers additionally reported experiencing recurring instances of damaged goods, such as crushed eggs or broken containers, during transport.

What people talk about most

Product

Consumers find product to be positive and consistently report great satisfaction with the wide variety and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the produce, meats, and seafood consistently... See more

Delivery service

People report positive experiences with delivery_service, noting that items arrive quickly and in good shape.... See more

Order

Users describe ambiguous interactions with order, reflecting a high level of disagreement regarding their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering from Misfits Market for several months. During this wildly hot weather, some shipments arrived in poor shape. Misfits Market has been very generous with its refund on those orders I... See more

Company replied

Rated 5 out of 5 stars

My orders have always filled properly and I was informed when something was not available. It is called „Misfits“ so item are never the same size expected in a supermarket. Sometimes they are smaller,... See more

Company replied

Rated 5 out of 5 stars

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled. If there is a... See more

Company replied

Rated 5 out of 5 stars

Love my Misfits boxes every week! The selection is amazing and I always find new things I want to try, as well as some that have become favorites I have on repeat. They have a good selection of plant... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is the online value grocer dedicated to making affordable, high-quality food more accessible while helping break the cycle of food waste. We work directly with farmers and makers to source organic produce, sustainable pantry staples, and other high-quality groceries that might otherwise go to waste and deliver them to you at up to 40% off grocery store prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,543)

613 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Question about order handled quickly!

The inquiry I had about my order was handled quickly and efficiently… I was pleased with the interaction, generally and had no idea they would contact me on a weekend!

29 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that our team was there for you, Kathi!

Rated 5 out of 5 stars

A wonderful grocery experience with Misfits.

Misfits market is very helpful to anyone who works, enjoys cooking, loves convenience, and believes we all work together to help prevent pollution and waste. They make it so easy to shop for groceries that are organic and foods that would normally be wasted just because they don’t fit a supermarkets idea of a perfect. The company is so innovative and very involved with a community by helping to feed the homeless and indigent. I highly recommend this market. They even deliver to your door for free every Tuesday. I love their products and customer service. Try it. You won’t regret it.

26 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Marilyn! We're so glad the convenience, quality, and mission have all been resonating. We really appreciate the recommendation and we'll keep working to deserve it

Rated 5 out of 5 stars

As a retired senior with health issues

As a retired senior with health issues, but still active in volunteering and community events, I don't have the energy to shop. I rarely drive myself as I no longer feel comfortable doing so. I am on a fixed budget and have tried several delivery service options. I chose Misfits Market as my #1 food delivery service and became a member several months ago with a very reasonable yearly fee. Membership is the most affordable plan for delivery. The App makes shopping easy. Deliveries are weekly on a set day. Carts are preloaded with items of interest,but I adjust my cart items weekly and typically skip 2 weeks out of the month. Misfits own brand and selections allow affordability that work. Definitely NOT boring! The delivery is professionally managed and App trackable. Customer service is streamlined and thorough. Misfits donates meals to the community efforts based on its sales. Misfits delivers quality enjoyable products. Five star win-win.

26 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi M! Thank you so much! We're so glad Misfits has been able to show up for you in a way that fits your budget, your health, and your lifestyle. Comments like this genuinely mean everything to us. Thank you for being part of the community!

Rated 5 out of 5 stars

Different shopping experience

As a disabled person, I really appreciate the ability to browse products one at a time, to see what is in them, and have them delivered right to my door. It is great to see all the ingredients so I can make sure it is what I want, and getting organics is the only way for me. The service is great too. I have been a happy customer for about two years.

21 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi! Two years as a happy customer and we're so glad we've been able to make grocery shopping more accessible for you. Full ingredient transparency and delivery right to your door is something we take seriously — thank you so much for sharing this. It really means a lot

Rated 5 out of 5 stars

Very positive experience

This company is very helpful and reliable. They have delivered to me twice and its been perfect. They have a very good selection of foods.

29 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

That's what we love to hear, Mary! Thanks so much for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

Is it legit?

You never know whether to trust these up and coming brands you see on social media. I was skeptical, but tried one delivery.
I’ve been hooked ever since- Misfits isn’t always cheaper than grocery stores but I feel good about the quality of food I feed my family from it. Reducing waste and processed food matters to us, and it’s been a blessing for us to have these deliveries of Whole Foods each week.

30 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Jacob! Thank you so much for giving us a shot and for sticking around. Feeding your family quality food while reducing waste is exactly what we're here for. We really appreciate your trust!

Rated 4 out of 5 stars

Customer service was spot on very…

Customer service was spot on very curtious and prompt. I wasn't able to solve turning off getting an ice pack for non perishable items box of food. They were very prompt to help out with my subscription issue and gave me a refund. Also offered to replace the food that arrived in soggy boxes. I think the issue lies in the packaging not the food. Their customer service is A+, the foods are sometimes ones I wouldn't have tried on my own which gives more variety.

30 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Kaycee! Thank you for the honest and detailed review. We hear you on the packaging and that's something we're always working to improve. We really appreciate your patience and kind words!

Rated 5 out of 5 stars

Intact eggs!

I ordered EGGS. in a box packed with other refrigerated items. Not one single egg was broken, not even the slightest crack! The packaging was phenomenal and careful. I appreciate how Misfits cares about the quality of their food and it shows! Thank you, Misfit Market!

29 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

That's what we like to hear, Amy! Thanks for sharing your review with us.

Rated 4 out of 5 stars

Customer Service

The customer service department at misfits is fast to respond and helpful. I was Satisfied with the outcome.

20 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that, Cindy! thanks for letting us be a part of your grocery routine.

Rated 5 out of 5 stars

Better quality offerings than the grocery stores

I've been using Misfits Market for more than a year now. Love their selection and I feel like it's better than the grocery store for fresh fruit and vegetables. I also appreciate the cleaner, organic meat and canned goods. I can't buy many of these items at Kroger or Harris Teeter!

30 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Lynn! Thank you so much for over a year of trust. We really appreciate it!

Rated 5 out of 5 stars

Misfit market always replies quickly to…

Misfit market always replies quickly to any concerns, which has not happened often in the 6 years I've been ordering. And they make it right whether its refunds or credit to my next order.

We have been able to access whole foods and special dietary need foods in a rural community and that is worth every penny .

29 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Six years and still going strong — thank you Tricia! Access to whole foods and special dietary options in a rural community is exactly why we exist. We're so glad we've been able to show up for you consistently and make things right on the rare occasion something goes wrong. We appreciate you.

Rated 5 out of 5 stars

Great fresh food and quality

Great fresh food and quality. Customer service is quick and friendly.

26 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So happy to hear that, Susan! Thanks for the review.

Rated 5 out of 5 stars

I appreciate Misfits Market

I appreciate Misfits Market’s mission to help organic farmers sell products that they would otherwise have to throw away. Grocery stores only sell what looks perfect and not items that aren’t perfect so they won’t buy farmers’ misfit items. Misfits Market buys those products and sells them to the public at a reduced rate which I love. The food is always fresh and especially good compared to grocery fruit and veggies that were picked early and traveled far distances. I have always had a great experience with misfit market.

28 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Lisa! Fresh food that went from farm to your door instead of sitting in a truck for days really does make all the difference. Thank you so much for the kind words and for being part of the mission Lisa!

Rated 5 out of 5 stars

Weekly Deliveries Bring Happiness

I use this service weekly for my daughter and two granddaughters who live 100 miles away.
The joy and excitement they experience each delivery day makes my heart happy. I truly am grateful knowing that they have quality food for the week. The selection is amazing. The app is user friendly and delivers FedEx. Only one order was unfortunately undelivered because of shipping damage. The order cost was refunded promptly.

26 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Thanks for trusting us to get fresh and delicious groceries to your family, Danny! We'll share this thoughtful review with our team. If you need anything at all, please don't hesitate to let us know.

Rated 5 out of 5 stars

Great service at an affordable price

I've been using misfits market now for a couple of months and I'm very pleased. I like the selection because there's all types of items that I've never purchased before at the grocery store and they've all been great. One small problem I had they immediately fixed. They have my trust. If you like organic food, this is a great place to sign up for and there's no pressure to buy anything that you don't want

27 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi! New discoveries, great quality, and a problem fixed immediately — that's everything we aim for. Thank you so much for the trust and the kind words. We're so glad you're enjoying the journey!

Rated 4 out of 5 stars

The service was ok

The service was ok. The price was ok but not for me. I’m on a fixed income.

1 April 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Irma! Thank you for giving us a fair shot! We understand fixed income budgets require every dollar to count. We do run weekly deals and our Flex Plan lets you order only when it makes sense financially. We hope we can be a fit for you someday! 💛

Rated 5 out of 5 stars

GREAT

GREAT, CAME ON TIME

26 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear that, Galina!

Rated 1 out of 5 stars

I didn’t get to talk to anybody nothing…

Unsubscribe I didn’t get to talk to anybody nothing accomplished. I’d like to Subscription

25 May 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

Hi Yvette! We're sorry you weren't able to get the help you needed. Please reach out to our customer care team directly and we'll make sure your subscription is taken care of right away. You can send us a note here : misfitsmarket.com/contact-us . Thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look