Misfits Market Reviews 

1,541
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fresh organic produce, healthy food choices, and the wonderful variety of unique items that make grocery shopping exciting and fun. People also appreciate the reliable delivery service, mentioning that boxes arrive on time, well-packaged, and that the support team resolves any questions promptly. Though some reviewers were not happy with occasional delivery delays, noting that shipments arrived late and left perishable items sitting in extreme heat. Consumers additionally reported experiencing recurring instances of damaged goods, such as crushed eggs or broken containers, during transport.

What people talk about most

Product

Consumers find product to be positive and consistently report great satisfaction with the wide variety and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the produce, meats, and seafood consistently... See more

Delivery service

People report positive experiences with delivery_service, noting that items arrive quickly and in good shape.... See more

Order

Users describe ambiguous interactions with order, reflecting a high level of disagreement regarding their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick responses and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering from Misfits Market for several months. During this wildly hot weather, some shipments arrived in poor shape. Misfits Market has been very generous with its refund on those orders I... See more

Company replied

Rated 5 out of 5 stars

My orders have always filled properly and I was informed when something was not available. It is called „Misfits“ so item are never the same size expected in a supermarket. Sometimes they are smaller,... See more

Company replied

Rated 5 out of 5 stars

Misfits provides a good variety of products at a decent price point. They deliver to me by a local delivery service which ensures the food that needs to remain chilled arrives chilled. If there is a... See more

Company replied

Rated 5 out of 5 stars

Love my Misfits boxes every week! The selection is amazing and I always find new things I want to try, as well as some that have become favorites I have on repeat. They have a good selection of plant... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Misfits Market is the online value grocer dedicated to making affordable, high-quality food more accessible while helping break the cycle of food waste. We work directly with farmers and makers to source organic produce, sustainable pantry staples, and other high-quality groceries that might otherwise go to waste and deliver them to you at up to 40% off grocery store prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,541)

611 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Of all of the boxes I’ve received, two had some damaged fruit. I got nearly an immediate response and a credit for the amount of the item. Excellent customer service.

19 June 2026
Unprompted review
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Reply from Misfits Market

Hi Jennifer! So glad our team was there when you needed them — thank you so much for sharing!

Rated 5 out of 5 stars

Misfits Market is very good

Misfits Market is very good. They are even understanding even when I screw up.

19 June 2026
Unprompted review
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Reply from Misfits Market

Hi! No screw ups here. We're always here to help. Thank you so much for the kind words!

Rated 5 out of 5 stars

Perfect For Clean Eating on a Budget.

The organic produce and meats come in great shape and last 3-4 days longer than store bought. My favorite products are the organic eggs and gluten free breaded chicken breast tenders. Wow! Great food! I don’t know what the difference is, but the eggs when boiled are easier to peel than store bought. There’s a good selection of snacks like popcorn, chips, and granolas not made with seed oils. Finally, the delivery service is superb! They have the logistics down pat, tracking is in real time the day of delivery so I can plan my day to prevent the food box from sitting out in the Texas heat. I highly recommend Misfits!

20 June 2026
Unprompted review
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Reply from Misfits Market

Hi Jeanette! So glad the produce longevity, gluten free finds, and real time tracking in the Texas heat have all been hitting the mark. Thank you so much for this.

Rated 5 out of 5 stars

great products and customer service

Consistently fresh great produce at a good price. I like that there is a variety of organic and humane certified meat and dairy products to choose from. IF there is ever a problem with my order the customer service department is there and comes through

17 June 2026
Unprompted review
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Reply from Misfits Market

Hi Sherry! Fresh produce, great variety, humane certified meat and dairy, and a team that shows up when needed. Thanks for this shoutout! We love being a part of your grocery routine.

Rated 5 out of 5 stars

I’m a new Misfits Market customer

I’m a new Misfits Market customer - received my first box this week and have ordered my second. There was only one product I didn’t care for(the orange/cranberry scones). Everything else I’ve tried has been delicious. If the quality continues in the next couple boxes, I intend to make Misfits Market my primary source for groceries. Raylene

19 June 2026
Unprompted review
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Reply from Misfits Market

Thanks for the review, Raylene! Pro tip: add the orange cranberry scones to your Never list so they don't show up again, and start building out your Recurring Items list with the ones you loved. The more you customize the better it gets! So glad you're enjoying it and we'd love to earn that primary grocery spot

Rated 5 out of 5 stars

I tried the Misfit Market

I tried the Misfit Market, unfortunately it was not a good fit for me at the moment, I did receive 2 shipments before I had to stop my subscription, and all the items were good. The customer service were amazing assisting me to cancel my membership. I would definitely recommend this company to others

19 June 2026
Unprompted review
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Reply from Misfits Market

We're sorry the timing didn't work out but so glad the quality and customer service left a good impression! Thank you so much for the recommendation — we hope we can be a fit for you again down the road.

Rated 5 out of 5 stars

Loved Our Box!

Arrived in excellent, well packed and secure. All items intact and refrigerated very well!!

17 June 2026
Unprompted review
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Reply from Misfits Market

Love to hear that! Thanks so much.

Rated 5 out of 5 stars

Nice quality food

Nice quality food. Delivery driver was personable and respectful.

17 June 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that, Linda! Thanks so much

Rated 5 out of 5 stars

Delay in delivery of produce

Delay in delivery of produce from Misfit due to delivery service was corrected immediately by Misfit.Enjoy their service and products.Only cancelled due to unreliable delivery in my rural area.

15 June 2026
Unprompted review
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Reply from Misfits Market

Hi Anne! We're so glad our team was able to step up when the delivery service fell short and we're sorry the rural delivery reliability ultimately made it unworkable. We hope things improve in your area down the road and we'd love to have you back someday

Rated 5 out of 5 stars

MM is amazing

MM is amazing! I have been pleased with the food and the delivery. I am holding off until mid July before reordering because we do not have space for more food right now.
We had the Mulays Meatballs today and Love them!

17 June 2026
Unprompted review
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Reply from Misfits Market

So glad to hear that! Thanks for shopping with us!

Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company! The food is good and well priced. I had a minor issue with two peppers and it was resolved with one email. Great customer service

17 June 2026
Unprompted review
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Reply from Misfits Market

Thank you so much for the kind words. So glad the food and pricing have been hitting the mark too!

Rated 4 out of 5 stars

Almost perfect

Products are almost always fresh, and if there is ever a problem, a refund on the affected items is just a couple taps away.

I just wish they'd let people know before shipping if an item is out of stock. It's frustrating to order all the ingredients and trimmings for a salad, only to receive the order and find out that the lettuce was out of stock.

12 June 2026
Unprompted review
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Reply from Misfits Market

So glad the freshness and refund process have been hitting the mark! The out of stock notification point is genuinely great feedback though. We've shared it with our team and if you need anything else, please don't hesitate to let us know!

Rated 5 out of 5 stars

I love the unique items delicious I've…

I love the unique items delicious I've ordered all different types I love that they offer wagyu truffle cheese fresh fruits great shrimp the butter croissants oh my gosh I crave those shipping I don't feel is high it arrives very cold and fresh so many unique items I really love trying them thank you very much and easy to order

16 June 2026
Unprompted review
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Reply from Misfits Market

Hey Louise, you have excellent taste! Thank you so much for the enthusiasm and the kind words. So glad everything has been arriving cold, fresh, and easy to order. We'll keep the great finds coming!

Rated 5 out of 5 stars

This is honestly one of the most…

This is honestly one of the most helpful, friendliest, and healthiest companies i have ever dealt with. Just everything from the app, customer support, delivery team, and delivery times. Just perfection all around! Quite ironic for being called inperfect foods now misfit markets!!!!

15 June 2026
Unprompted review
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Reply from Misfits Market

This made our day! Thanks for the kind words and support, Antonio. We love being a part of your grocery routine.

Rated 5 out of 5 stars

Alyssa made my delivery issue very easy…

Alyssa made my delivery issue very easy with her knowledge and understanding. The resolution was quick, simple and easy. The customer service with MM is great and you actually talk to real people, not that bs AI crap! I’ve used this service for a while now and have had very little to no issues at all. I’ll continue to use this service for my groceries and dietary needs as they have a diverse selection from gluten free to your everyday food needs.

15 June 2026
Unprompted review
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Reply from Misfits Market

Hi Emily! This is so sweet. We'll make sure Alyssa sees this! Thank you so much for the loyalty and the kind words. We're so glad the diverse selection has been working well for your dietary needs and we'll keep earning it

Rated 3 out of 5 stars

I’m not completely sold on MM

I’m not completely sold on MM. I certainly didn’t sign up to pay more than I already do at the store, so it’s imperative to know your pricing per oz., & etc. I’m fine with things not perfect, but leaking and completely thawed due to poor packing is another. I also find it questionable that foods are opened and repackaged. I’m just not sure about that across the board. I will try this a few more times, but………..

15 June 2026
Unprompted review
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Reply from Misfits Market

Hi Jill! Thanks for the honest feedback. We're so sorry to hear of the packaging mishaps. On repackaged items, we'd want to understand more about what you experienced specifically — please reach out to our Customer Care team so we can look into it: misfitsmarket.com/contact-us We appreciate you giving us a few more tries and we hope we can earn your full trust.

Rated 5 out of 5 stars

I placed an order by accident

I placed an order by accident. Although it is *en route* and cannot be cancelled, I am to receive a refund for it, as I requested.

16 June 2026
Unprompted review
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Reply from Misfits Market

Glad to hear that, Carolyn! Hope you can enjoy those groceries or share them with a neighbor. If you need anything at all, please don't hesitate to let us know!

Rated 5 out of 5 stars

Great delivery,great tasting food

Great delivery,great tasting food, meats are above all prime choice. Can't stand buying Walmart garbage food. Misfits is a quality food source.

16 June 2026
Unprompted review
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Reply from Misfits Market

Thanks so much for the review, David. So glad to hear things are going well!

Rated 5 out of 5 stars

Good quality food

Good prices, good selection, automatic refunds for any item issue. Misfits plus is worth it.

1 June 2026
Unprompted review
Misfits Market logo

Reply from Misfits Market

So glad to hear this, Lisa! Thanks for letting us be a part of your grocery routine.

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