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George Romney Ltd Reviews 

422
•
TrustScore 5 out of 5

4.9

Confectionery
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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality and delicious taste, often highlighting the Kendal Mint Cake as an energizing and refreshing treat. The ordering process is frequently described as easy and straightforward. Many people appreciate the fast and prompt delivery, along with the robust and careful packaging that ensures products arrive in perfect condition. Reviewers consistently highlight the brilliant and excellent service, often mentioning helpful staff and quick responses. Consumers also find the products to be of great value, with good shelf life, making them ideal for gifts or personal use. Many express high satisfaction with their purchases and the overall experience, often becoming repeat customers.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its delicious taste and quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising the fast and prompt... See more

Quality

Users describe positive interactions with quality, consistently praising the products as excellent and... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and the prompt... See more

Service

People report positive experiences with service, often highlighting its reliability, speed, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Following a return from a short break in Cumbria we returned with a couple of small slabs of Kendal Mint Cake. This was very quickly squirreled away by one of our Granddaughter's. Needless to say sh... See more

Rated 5 out of 5 stars

First the product is excellent, the packaging is excellent, it was an excellent Father’s Day present from my son in Australia. The taste bought back memories of a school weeks holiday in Langdale in... See more

Rated 5 out of 5 stars

Great mint cake from the masters in Kendal with very attractive bundle prices when you buy larger quantities. My latest 3 box order has 2 years to the 'Best Before'. Free delivery via Royal Mail 48 ho... See more

Rated 5 out of 5 stars

Easy ordering process. Delivered on time and fantastic product. I usually wait until I go to lake district to buy Kendal Mint cake but after getting addicted last year I thought I would bring a little... See more

Company details

  1. Confectionery
  2. Confectionery Wholesaler

Written by the company

George Romney Ltd is a fourth-generation confectionery business that you’ll find located on the edge of the Lake District National Park in the market town of Kendal. Mr Sam. T. Clarke, the great grandfather of the present Managing Director, Mr John Barron, started production of Romney’s Kendal Mint Cake in 1918 after being medically discharged during the First World War. Unable to obtain supplies of Kendal Mint Cake, he sought out and purchased an old recipe and started a confectionery manufacturing business. The company name ‘George Romney Ltd.’ was chosen as a result of Kendal’s association with the famous portrait painter, as well as the fact that the family home was on Romney Road. Romney's Kendal Mint Cake was immortalised in history on May 29th 1953 when it was carried on the first successful summit of Mount Everest by Sir Edmund Hillary and Sirdar Tenzing. All of our production now takes place on-site at Mintsfeet Industrial Estate, Kendal, where we have been since 1969. We now employ 16 members of full and part-time staff, who collectively produce over 100 tonnes of Romney’s Kendal Mint Cake a year. We also produce a large range of fudge, gift hampers, and our very own Old Fashioned Treacle Toffee — that’s still being made to an original family recipe.

Contact info

4.9

Excellent

TrustScore 5 out of 5

422 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(422)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

Good product, terrible service

The parcel was left right by a notice asking not to leave parcels at this location. It was clearly labelled with the correct address but your courier couldn't be bothered to use the adjacent lift to deliver it to us.

7 October 2024
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Reply from George Romney Ltd

Good morning Bob,

I'm terribly sorry to hear about the poor service that has occurred during the delivery of this parcel. We always strive to provide the best customer service possible but sadly once the parcel is handed over to the courier service, the delivery is somewhat out of our hands.

To avoid this situation happening again, I will place a note on your account asking for all future parcels to be sent via Royal Mail. If you have a safe space where future parcels can be left, this information would also be greatly appreciated.

Please accept my sincere apologies for the inconvenience caused during the delivery of this parcel and thank you for supporting our fourth generation family business.

Kind regards,
Greg Taylor
Operations Manager

Rated 5 out of 5 stars

Excellent fast delivery at cheap price

Excellent fast delivery at cheap price. Tried to purchase from the factory in Kendal last week but there was nowhere close for me to park so came home empty handed and relied on Mail Order.

You didnt let mevdown.

9 August 2024

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