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Minster Law Reviews 

7,439
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,691 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and professional staff for explaining legal processes clearly and offering reassuring guidance throughout personal injury claims. People deeply appreciate the efficient communication and the dedicated assistance that genuinely helps make stressful situations much easier to handle from start to finish. Some reviewers were not happy with the overall communication, noting that emails were frequently ignored and phone calls went completely unanswered for long periods. Others mentioned ongoing difficulties in reaching their assigned case handlers and experienced frustrating delays in obtaining essential progress updates on their active cases.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, often praising their compassionate and thorough approach... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being friendly,... See more

Service

Customers had positive experiences with service, frequently highlighting efficient communication and expert... See more

Claim

Reviewers mention positive feedback about claim handling, noting that the team is incredibly helpful,... See more

Response time

People report ambiguous experiences with response time, as some reviewers express great satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service. My claim started out with Clare King and as it progressed it moved to David McLaughlin. Both were extremely helpful explaining things that I wasn’t sure about and making me feel at ease... See more

Company replied

Rated 5 out of 5 stars

Briony was super helpful and answered all my questions with patience and kindness. This is very new ground for me to navigate and she explained everything clearly and in a way I could understand! Spe... See more

Company replied

Rated 5 out of 5 stars

Tina was brilliant during my initial call at the start of my claim. Very clear explanation of the process after my accident. Overall very straightforward and easy to understand. No one ever wants to h... See more

Company replied

Rated 5 out of 5 stars

Minster Law helped me a personal injury claim after the insurer had offered a small amount initially and they were successful in nearly doubling my compensation. They kept me regularly informed on the... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Legal Services

Written by the company

Life can change in an instant when you’re injured in an accident. Minster Law can help you get the legal support you need and the financial compensation you deserve. As specialist personal injury lawyers, we’ve settled more than 124,000 cases and secured over £750m in damages since 2015. We understand that seeking legal support can feel daunting. When you’re going through a complex and difficult time, Minster Law keeps things clear and simple. Our friendly team has 20-plus years’ experience of pursuing successful personal injury claims. Whether you or a loved one have been in a motor vehicle accident, suffered an accident at work or been hurt at a public event, we can help.

How Minster Law can help you

Written by the company

Serious and catastrophic injury
Minster Law has one of the largest serious injury teams in the UK with specialists in head and spinal injuries as well as injuries resulting in the loss of a limb. We collaborate with some of the top medical experts and rehabilitation providers in the country.
Road traffic accidents
Being involved in a car crash or bike accident can be very distressing. As one of the largest road traffic accident law firms in the UK, we can help you access the medical and financial support you need to recover by pursuing a personal injury claim. Minster Law has a specialist bike team and is proud to look after approximately a quarter of bike clients in the UK.
Accidents at work
From manual handling injuries to faulty equipment or falls, accidents at work can have a long-term impact on your physical and mental health as well as your finances. Our highly experienced team can help you secure the best possible medical treatment and a fair settlement from your employer. We can also assist with unfair dismissal claims if a personal injury accident or claim means you lose your job.
Fatalities
Our specialist fatal accidents team provide compassionate legal advice to help families during an emotionally traumatic time. Making a fatal accident claim can help cover some of the financial burdens that often arise after the sudden death of a loved one. We put your needs first, offering practical support at every stage of the claims process.

What makes Minster Law different

Better outcomes, simpler services

Minster Law is on a mission to make legal services simpler for everyone. We care about our customers and it shows: we were shortlisted as finalists in two categories for the Personal Injury Awards 2025. We are constantly innovating and take pride in doing things differently. We work with some of the country’s top personal injury barristers, giving you the best chance of a favourable settlement. We also collaborate with the Association of Personal Injury Lawyers and Headway, a brain injury association.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.6

All reviews

(7,439)

2,707 reviews in the last 12 months

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Rated 5 out of 5 stars

It s very simple and easy to talk

It s very simple and eeasy to talk with great service

18 September 2026
Minster Law logo

Reply from Minster Law

Hi Sebrena, thanks for your review and feedback - we really appreciate and will ensure that your comments are shared with the team. Kind regards

Rated 5 out of 5 stars

Good and cooperative

Good and cooperative

10 September 2026
Minster Law logo

Reply from Minster Law

Hi, thanks for your review and feedback - we really appreciate and will ensure that your comments are shared with the team. Kind regards

Rated 5 out of 5 stars

Leanne and team at Minister Law

Leanne, Lucy and Caroline have been patient and understanding during a very difficult period.
Their expert care has been 1 less thing I've had to worry about so I could focus on my recovery.
I would highly recommend their services.

17 September 2026
Minster Law logo

Reply from Minster Law

Hi Mrs Meredith, thanks for taking the time to share your feedback about Leanne, Lucy and Caroline and the fantastic level of support and service that they have been able to provide to you whilst dealing with your claim. We're sure that they will be thrilled to read your comments. Kind regards

Rated 5 out of 5 stars

Very great

She listened to me and understood. She was patient with me as well. I liked our conversation. It was nice work.

17 September 2026
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Reply from Minster Law

Hi Sabana, thanks for your review and for sharing your feedback about the service from the handler - we'll be sure to pass your comments on. Kind regards

Rated 5 out of 5 stars

Good call and communication

Good call and communication

17 September 2026
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Reply from Minster Law

Hi Rachel, it's great to read how pleased you've been with the service so far. Thank you for taking the time to provide us with a review. Kind regards

Rated 5 out of 5 stars

Minster Law have been great every step…

Minster Law have been great every step of the way during this process! Thank you so much! We decided to take the route of using Nuvalaw ADR process to spread up the process and I was awarded more by the judge! Thank you to kenzie Ogley and Connor Dennis.

16 September 2026
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Reply from Minster Law

Hi Lauren

Thank you for your positive feedback.

We're pleased that the team were able to achieve a successful outcome for your claim.

Kind regard

Rated 5 out of 5 stars

Personal Injury Claim

Minster Law helped me a personal injury claim after the insurer had offered a small amount initially and they were successful in nearly doubling my compensation. They kept me regularly informed on the progress of the case through a dedicated link with the company. I can't thank them enough for the help and support, they were fantastic.

2 September 2026
Minster Law logo

Reply from Minster Law

Hi Brian,

Thank you for your review.

We're please to hear that the team have supported you and have achieved such a good outcome for your claim.

Kind regards

Rated 5 out of 5 stars

Briony was super helpful and answered…

Briony was super helpful and answered all my questions with patience and kindness. This is very new ground for me to navigate and she explained everything clearly and in a way I could understand! Speaking with her really did make feel like ive made the right choice using Minster Law to help me with my claim. Genuine thanks to Briony for being so wonderful

16 September 2026
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Reply from Minster Law

Hi Katherine,

Thank you for taking the time to post a review.

It's always nice to receive positive feedback.

Kind regards

Rated 5 out of 5 stars

Very professional

Spoke to a gentleman called Rafeh, who has fantastic people skills and a great telephone manor. He was extremely professional and polite through the entire conversation and in my opinion, is a great asset to ur company. Thankyou Rafeh.

16 September 2026
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Reply from Minster Law

Hi Wayne,

Thank you for your positive feedback.

We'll make sure that Rafeh is aware of your satisfaction.

Kind regards

Rated 5 out of 5 stars

Really made everything easy and no…

Really made everything easy and no stress at all kept me updated regularly also

3 September 2026
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Reply from Minster Law

Hi Emma,

Thank you for your review

We're pleased to hear that you have had a stress free experience.

Kind regards

Rated 5 out of 5 stars

Tina was brilliant during my initial…

Tina was brilliant during my initial call at the start of my claim. Very clear explanation of the process after my accident. Overall very straightforward and easy to understand. No one ever wants to have accidents however it's good to know that someone is there to help. Recommended.

16 September 2026
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Reply from Minster Law

Hi Paul,

Thank you for taking the time to post your review.

It's always nice to know that are colleagues are helping to make the claim process easier.

Kind regards

Rated 5 out of 5 stars

Tina was really helpful and a lovely…

Tina was really helpful and a lovely lady to speak to.

14 September 2026
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Reply from Minster Law

Hi Sadia,

Thank you for your kind words regarding Tina,
We'll pass your review to her so that she is aware of your satisfaction.

Kind regards

Rated 5 out of 5 stars

Great solicitors

Finally got to the conclusion shame the 3rd party insurers took their time but my guys were very helpful and kept kept me informed at all times

15 September 2026
Minster Law logo

Reply from Minster Law

Hi Will,

We're pleased that our team could assist you despite the other party insurer not making things easy.

Kind regards

Rated 4 out of 5 stars

It took a lot of hardwork and time but…

It took a lot of hardwork and time but Minster Law got the result we deserved in the end!
Thank you!

9 September 2026
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Reply from Minster Law

Hi Emma,

Thank you for your review
We're pleased to see that the hard work paid off and that you were happy with the final result.

Kind regards

Rated 5 out of 5 stars

I spoke with Tina Davis

I spoke with Tina Davis, She explained everything to me in plane English, which was very helpful and made me feel as ease.. Very nice lady.

15 September 2026
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Reply from Minster Law

Hi Jayne,

Thank you for your review
It's pleasing to see that Tina has been able to make your claim process easier.

Kind regards

Rated 5 out of 5 stars

Re accident

The staff are really kind and helpful, as not having to do this before. And having trauma from my accident I needed clear understanding of what to do.
I spoke to Adele Doulton, who lead me through everything in a calm, caring, understanding clear and
knowledgeable manner. To be able to understand going forward with my personal injury claim.
I have been in customer care for the majority of my working life and it is vital that you get the above service, with genuine attitude. Thankyou

15 September 2026
Minster Law logo

Reply from Minster Law

Hi Trish.

Thank you for taking the time to post a review.
We appreciate your positive feedback.

Kind regards

Rated 5 out of 5 stars

Great service

Great service. My claim started out with Clare King and as it progressed it moved to David McLaughlin. Both were extremely helpful explaining things that I wasn’t sure about and making me feel at ease. Everything was dealt with from physio, doctor and hospital appointments taking any stress away. They were both easy to contact by email or phone and always happy to help.

15 September 2026
Unprompted review
Minster Law logo

Reply from Minster Law

Hi Kathryn,

Thank you for your review
It's good to know that both Clare and David have been able to support you through what id always a difficult time.

Kind regards

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