Millets - Worthing Reviews 

1,082
TrustScore 5 out of 5

4.9

78 Montague Street, BN11 3HE Worthing, GB


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Rated 5 out of 5 stars

Dan in the Worthing branch this morning was simply amazing, so helpful indeed. He helped with judging the sizing of the shirt for my husband and suggested an additional perfect birthday gift for him.... See more

Company replied

Rated 4 out of 5 stars

It would be great if Millets would make sure that items listed as in stock at a particular store are actually in stock. A potentially wasted journey was rescued with the help of great staff, however... See more

Company replied

Rated 5 out of 5 stars

Popped into Millets today with my daughter as she prepares for her first camping trip, and we weren’t quite sure where to start. Shaun was absolutely fantastic; friendly, knowledgeable, and incredibly... See more

Company replied

Rated 5 out of 5 stars

Excellent, professional, friendly, polite service from Dan today. Made you feel welcomed and wanted to return to make further purchases. Well done Dan. Thank you.

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Worthing

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 78 Montague Street, BN11 3HE, Worthing, United Kingdom

  • 01903 256162

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,082)

5,156 reviews in the last 12 months

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Rated 5 out of 5 stars

Dan at the wg branch

Dan at the wg branch. Helpful and chatty. Found me just what I needed. A credit to the store.
It was my birthday also so wished me happy birthday.

8 July 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent Service

Excellent, professional, friendly, polite service from Dan today. Made you feel welcomed and wanted to return to make further purchases. Well done Dan. Thank you.

22 July 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Dan is the main man in the Worthing branch!!!…

Dan in the Worthing branch this morning was simply amazing, so helpful indeed. He helped with judging the sizing of the shirt for my husband and suggested an additional perfect birthday gift for him. He upsold me some extras, a truly valuable member of staff. Thank you very much Dan.

22 July 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Very good service

Very good service. Josh who is usually in the Dorking store was extremely helpful

6 July 2026
Unprompted review
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Reply from Millets - Worthing

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

I was unsure which walking boots to…

I was unsure which walking boots to buy, but Shaun really helped me decide on Merrell Men's Accentor 3 GORE-TEX® Mid Boots) - in a personal way, without pressure.

19 June 2026
Unprompted review
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Reply from Millets - Worthing

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 4 out of 5 stars

Helpful staff

It would be great if Millets would make sure that items listed as in stock at a particular store are actually in stock.
A potentially wasted journey was rescued with the help of great staff, however, with Dan offering good advice and running up and down stairs to the storeroom to help me find an alternative.
I love my Brasher shoes btw and hardly knew I had them on during my first long walk.

7 July 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Shawn was patient and knowledgeable as…

Shawn was patient and knowledgeable as he helped me navigate all the walking boots options for a planned hiking trip. Thanks so much viv

5 July 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Shaun Went Above & Beyond

Popped into Millets today with my daughter as she prepares for her first camping trip, and we weren’t quite sure where to start. Shaun was absolutely fantastic; friendly, knowledgeable, and incredibly helpful in finding exactly what we needed. He made everything so easy, and the bill coming in under £25 instead of the expected £60+ was a brilliant surprise. Shaun is a real asset to Millets, and we wouldn’t hesitate to return. Thank you!

4 July 2026
Unprompted review
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Reply from Millets - Worthing

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

The staff were exceptional

The staff were very helpful, nothing was too much bother. I needed the only pair of shorts in my size left, which was on a mannequin in the window and they kindly got this for me. Exceptional customer service. A lot of retail staff are a bit grumpy these days, these two are an asset to the company.

28 June 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service from Dan

Great customer service from Dan, who was helpful in finding the item I needed (very large sports type bag) and demonstrating its functionality. Also made sure that I got my blue card discount. All in all a great service.

3 July 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Choosing a rucksack

Dan was really helpful and honest in helping me choose a suitable rucksack and some other bits for my sons DofE trip and had good knowledge of the products.

1 July 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful advice and friendly staff

1 July 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff. Friendly welcome. Had exactly what I wanted (walking shoes). Gave advise re breaking them in. Good price. Thanks Shawn and team at worthing branch. Will come back again.

28 June 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff were engaging

Staff were engaging, humorous, speedy and made the whole shopping experience an fluid experience

23 June 2026
Millets - Worthing logo

Reply from Millets - Worthing

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Dan was brilliant

Dan was brilliant. Very friendly and helpful. Go see him with all of your Millety needs!

27 June 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Dan from worthing shop

Thank you Dan from worthing shop. Another very good experience. Nice to be served by someone with a smile.

27 June 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Rucksack Bargains

Went in looking for a work rucksack and although the type of/ configuration of pockets wasn’t on any of the bags I saw, what I did see were a crate of Eurohike rucksacks 25L which were well made and with a decent amount of pockets and areas for drinks, chargers etc. These were £10 each, staggering value. The team in store were polite, engaging and knew their store and goods. Great shopping.

25 June 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Shop layout makes it easy to find what…

Shop layout makes it easy to find what you are looking for, pleasant to shop. Dan is a cheerful & helpful sales assistant.

23 June 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

The staff were singing as I walked in

The staff were singing as I walked in. Happy staff....happy shop!
I was looking for shoes in a specific size/colour. Dan went to the storeroom and found exactly what I was after.
Thankyou

23 June 2026
Unprompted review
Millets - Worthing logo

Reply from Millets - Worthing

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

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